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Seller#: 0UHOPTYV38ENL7EA0

DOWNLITE Bedding Seller Profile 866-931-3696 Email This SellerEmail This Seller  See all products from DOWNLITE Bedding See all products from DOWNLITE Bedding

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DOWNLITE is America's premiere manufacturer of down and feather bedding. A descendant of a 100-year-old feather processing company, DOWNLITE began to make down comforters and pillows in the late seventies. Today DOWNLITE is recognized as the leader in quality and service. Their cutting edge development and innovative products are redefining the bedding industry.

DOWNLITE searches the globe for the finest fabrics and fills available. These quality materials are combined with unsurpassed workmanship in their Cincinnati, Ohio factory. DOWNLITE's product line has been selectively expanded into unique synthetic fills that perform very closely to down.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
Good Rating + 4 1 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 0 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 10/27/2013

Rating + 2

Item was not what I ordered. It was smaller than the super-sized dimensions advertized (over-sized rather than the super-sized), and it was down instead of down-alternative. It IS a wonderful quilt just the same, and we chose to keep it.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    The first thing we have to ask is did you sleep with the bedding item? If so there is going to be a restocking charge up to 25% as we basically have to throw the item out.
    In the event that the item just was not what you wanted you may be charged back the shipping charge out to you if we paid for it. If you paid for the shipping of the item there will be no other charges to you and you will receive a refund for the item minus the shipping fee. This assumes the item is in a non used state and all packaging materials are intact, etc.

    In either case all you have to do is send the item back to the following address:

    DOWNLITEBedding Returns- NewEgg ORDER
    8153 Duke Blvd
    Mason, OH 45040
    ATTN: eCommerce Dept
    RA# (This is your Order Number)

    Please be sure to write the order number on the outside of the box along with the words - Return- near the order number.
    Please note that all returns can take up to one business week to process credits and or exchanges once we have received the item as the designated address above.
    In the meantime - you can email us a tracking code to speed up the return processing even faster.

    Unless we shipped the wrong item to you - all return shipping costs are to be paid by you.
    Once again we apologize that the items did not meet your satisfaction and we look forward to helping you with a solution.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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