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Seller#: 0UHIQWIKTWJSN478D

DataVision Seller Profile 888-888-2087 Email This SellerEmail This Seller  See all products from DataVision See all products from DataVision

Relocating after 21 years at 5th Avenue and East 39th Street, DataVision’s new flagship store is located at 50 West 23rd Street between Fifth and Sixth Avenues in the heart of a heavily trafficked neighborhood that is home to the city’s largest concentration of tech companies, as well as an ever-growing list of popular tourist and shopping attractions including Madison Square Park, Mario Batali's Eataly, and the upcoming flagship Lego store at 200 Fifth Avenue.

The new DataVision location will offer a state-of-the-art shopping experience with touch screens allowing customers to browse and purchase more than 150,000 products. Other highlights of the store include:

o New York City’s largest selection of Apple hardware and accessories
o A Samsung GALAXY showroom
o The city's largest headphone listening station featuring brand names such as Beats by Dre, House of Marley, and Sennheiser
o The country's first Intel 2-in-1 Zone, where customers can explore 2-1 tablets and ultra-books.
o A Sonos wireless home experience center
o A complimentary phone-charging station by Griffin where customers can recharge while shopping
o Ooma calling station where customers can call anywhere in the world for free
o Over 100 notebooks, 36 TVs, and 60 tablets on display for customers for customers to test drive
o Products from other top brands including Dyson, HP, Lenovo, Asus, and Acer.

Living up to it reputation for unparalleled customer service that has been recognized by New York Magazine’s Best of New York and Zagat’s, DataVision will also offer same day service on most computer repairs and upgrades, as well as in-home and in-office installation and repairs.

DataVision is an authorized retailer for most major brands, including Apple, Sony, Samsung, Acer, Sonos, Olympus, Beats By Dre, Sennheiser, Marley, Skullcandy, and Ooma.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (103 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 61 Reviews
newegg
59%
Good Rating + 4 26 Reviews
newegg
25%
Average Rating + 3 4 Reviews
newegg
4%
Poor Rating + 2 1 Reviews
newegg
1%
Very Poor Rating + 1 11 Reviews
newegg
11%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Justin
Order Date : 1/30/2015

Rating + 1 Wrong Item, Poor Communication, and 30+ Day on Refund

Terrible experience with this Market Seller.

Ordered 1 x SAMSUNG Dazzling White Keyboard Case for Galaxy Tab S 10.5 Model EJ-CT800UWEGUJ.

No e-mail communication was sent about the tracking information. Only after a couple e-mails sent to Newegg did I get the tracking information from a Newegg Rep.

Datavision sent me the wrong color case. They said it was a mistake between Newegg and Datavision.

Whatever, it happens. I should get this resolved quickly, right? Nope.

They didn't have any stock of the item that I had ordered originally. So I was out of luck and was forced to ask for a $$$ refund. Sent the item back certified mail.

They never sent an e-mail saying that they got the item. No communication from them. It took more then 30+ days (starting when FedEx said that D.V. signed for the item) for me to get my refund back despite their refund policy.

I will absolutely avoid ordering any items on newegg that says Datavision is the supplying vendor or Market vendor.

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PORA
Order Date : 3/18/2015

Rating + 3 Shippng information

Shipping number invalid. Order could not be tracked.

1 out of 1 people found this review helpful. Did you? Yes No

Roger
Order Date : 3/10/2015

Rating + 1 don't do business with Datavision

Shoddy merchandise, not as advertised, no customer service, return policy does not differentiate between arrived broken with missing parts and charge 15% restocking no matter what. Never do business with these thieves.

1 out of 1 people found this review helpful. Did you? Yes No

Steve
Order Date : 1/31/2015

Rating + 5 Canon PIXMA MG7120 Wireless InkJet

Package was complete and as decribed for a great price that included free shipping.

Did you find this review helpful? Yes No

Arnulfo
Order Date : 1/13/2015

Rating + 5 Exellent seller

Product arrived on time and in perfect condition. Would buy from again

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hornjl
Order Date : 2/2/2015

Rating + 3 Good Seller

Delivered fast and in good shape. Only 3 eggs due to not listing the shipper, giving a shipping number that didn't correspond to carriers, but mostly not responding to email request to clarify shipping information.

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Cgaking1
Order Date : 12/22/2014

Rating + 5 Laptop HP Intel i7

Delivery was prompt and packaging was sufficient.

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N/A
Order Date : 1/28/2015

Rating + 1 DO NOT ORDER FROM THIS SELLER

after waiting longer than promised for my product to arrive it was the wrong color and the seller will not return my calls. Newegg has also failed to return my emails. I am very frustrated and disappointed.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 1/13/2015

Rating + 5 Recommended Seller!

Item as described! Great Price! Fast Shipping! Sony Authorized Dealer! No complaints!

Did you find this review helpful? Yes No

Rahul
Order Date : 1/9/2015

Rating + 5 Excellent Service

Fastest Shipping ever. Product was at my door in less than 36 hours.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All products sold by DataVision contain a warranty directly from the manufacturer. Requests for returns for exchange or credit must be made within 30 days of receipt.
    Packages will not be accepted without this RMA number and will be returned to you via the designated carrier.

    Please mail back insured with a traceable method, and do not write ANYTHING on the mfg box..

    Below is a breakdown of policies and returnable items:.
    Defective within 30 days + Replacement = NO RESTOCK FEE.
    Defective within 30 days + Refund = 15% restock fee, we are happy to send another unit.
    No longer want within 30 days + Refund = 15% restock fee.
    No longer want within 30 days + Replacement = No restock fee if SEALED NEW in box.
    Damaged / Lost in shipping + Repair /Replace = No restock fee.
    Sent wrong item (seller fault) + Refund /Replace = NO restock fee, buyer pay NO shipping back to us.
    No returns for items beyond 30 days of the day buyer receives item.
    All returned merchandise will be accepted if all packing materials, including manuals, box, and warranty cards are enclosed. Returned merchandise for refunds are subject to a minimum 15% restocking fee..
    *If order is returned to us due to an insufficient address, or customer is not home for a signature, the order will be refunded less the shipping costs incurred

    The following items are ONLY returnable IF and ONLY if they are sealed in box, never opened, and not powered on.
    -Software
    -Media
    -Personal Care Items
    -Memory Cards

    -Television purchases are special orders and can only be cancelled prior to shipment of the TV. Customers can not cancel a TV order that is in route. There are no returns for tv's 32" and larger.
    -DO NOT SIGN the delivery manifest until you have inspected the TV.
    -If the merchandise is damaged, please note the manifest, and call immediately.
    If there is concealed damage, it must be reported within 48 hours of receipt. Reports outside this window are uninsurable.
    -If you are refusing the delivery of the TV and it is undamaged, you are responsible for the shipping, handling, and insurance charges on the round trip
    Defective TV's larger thann 20" are repaired directly by the mfg. We can not return them. They are fully covered by the mfg and service is completed in the home.
Software - PC Games Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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