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Seller#: 0UHOPTYV2CZIHM460

Deal Décor Seller Profile 415-583-1362 Email This SellerEmail This Seller  See all products from Deal Décor See all products from Deal Décor

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

Deal Décor is a leading furniture e-tailer that specializes in providing beautiful and high-quality furniture at reasonable prices. We aim to keep our customers coming back by providing excellent customer service and amazing values.

Deal Décor is excited to partner with NewEgg as a selected vendor to provide factory-direct prices for furniture that is often found for 30-50% at main street outlets. We are able to offer these tremendous savings by cutting out the middleman and sourcing directly from factories

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1 Reviews ): Rating + 1
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
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Good Rating + 4 0 Reviews
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Average Rating + 3 0 Reviews
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Poor Rating + 2 0 Reviews
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Very Poor Rating + 1 1 Reviews
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Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
68newport
Order Date : 2/19/2013

Rating + 1 Furniture okay for price, but complete lack of customer service.

Items took a month for delivery. Loveseat arrived with a small tear in arm that appeared to be a manufacturing defect. I contacted Deal Décor customer service and received only an automated response. I tried to contact several more times and no response at all. Newegg responded to my complaint, but has thus far provided no help at all. Otherwise, the furniture is decent quality for the price. Very disappointed in Deal Décor and also in Newegg.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    You may initiate a return for most new and unused items within 30 days of delivery for a full refund.* You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery.

    We inspect all returned items, and award a partial refund for opened or used products. If the return is the result of our error or a defective product, we will refund the full cost of the merchandise plus shipping charges.

    *You must initiate a return within 30 days of delivery. We must receive your returned items at our processing facility within 45 days of delivery. You can expect to receive your refund within four weeks of shipping your package back to us. We will notify you via email with the details of your refund, and issue your refund in the form of payment used to make your purchase. Your return may expire after 45 days if we have not received your item.

    If you have any questions about the status of your return or how to return an item, please contact our Customer Service team at newegg@dealdecor.com. We will be delighted to assist you.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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