Devicewear Seller Profile
860-375-3338
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Review Summary
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| Reviewer | Seller Review |
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1/5/2013 1:30:07 PM
The wrong color was sent. I was required to take a picture to prove this in order to receive another. I have sent it four times and the customer service rep keeps telling me there is no picture with the email. I emailed it to myself to see and it was there. Regardless I should have been given instructions on how to return for credit which has not happened as of yet. This has been going on since before Christmas. I will not order from here again.
1 out of 1 people found this review helpful.
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Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 90 days
- Restocking Fee: 0.00%
RMA Policy
- We know sometimes clothing looks better in store or in pictures than it does in your home, you may feel that same way about your devicewear. With Devicewear you can rest assure that your purchase includes a 30 day money back guarantee.
Refunds for Non-Defective Products
When you purchase a Devicewear case from Devicewear, you may return the product if you are dissatisfied for any reason, and Devicewear will refund the amount paid for the returned product minus the shipping charges. Products must be returned within thirty (30) days of the date of the original order for a refund. Please contact us for return authorization instructions before returning any product.
Refunds for Defective Products
WHAT IS COVERED?
Devicewear warrants that this product (the “Product”) will be free from defects in workmanship and materials under normal use for a period of ninety (90) days from the original purchase date (“Limited Warranty Period”).
WHAT IS NOT COVERED?
• Normal wear and tear of Product use • Misuse, lack of care, mishandling, accident, abuse or other abnormal use • Use of the Product other than for its intended purpose • Damage caused by improper or unauthorized repair or maintenance • Product that has been modified or altered • Any product that is not manufactured by Devicewear (including, without limitation, any non-Devicewear product that is used in connection with the Product)
To make a claim, simply contact us and explain the defect (sending pictures also helps). Devicewear will provide return authorization instructions. Your sole and exclusive remedy for a breach of this limited warranty, and Devicewear’s sole and entire liability is, at Devicewear’s option, to repair or replace the defective Product or refund the purchase price of the defective Product within 30 days. Repair or replacement (including parts and labor and shipping costs) shall be made at Devicewear’s expense. Devicewear reserves the right to send you a replacement product that is the same or of a similar style or a substitute equivalent that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement products are warranted as above for the remainder of the original applicable product warranty period.
Devicewear is not liable for products that are damaged or lost in transit to Devicewear. We recommend that you ship your returned products via a trackable shipment method. Customers outside the United States are responsible for paying customs fees, including, but not limited to, taxes, duties and brokerage. Promptly following receipt of your returned product (typically within 7-10 business days), you will be sent a replacement product. Devicewear will not provide a refund for a non-defective product that is received by Devicewear more than thirty (30) days after the date of original purchase. Devicewear also does not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.
RMA instructions
- Contact Devicewear for an RMA number before returning any product.
