Skip to: |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

  • Back2School
  • Wish List
  • Feedback
  • Help
Search all
Search
Home
Home > 
Review Center > 
Seller#: 0UH4F84UUWTDJJ1A7

Disk'Library Seller Profile 159-15198833 Email This SellerEmail This Seller  See all products from Disk'Library See all products from Disk'Library

Disk 'Library offers a large variety of phone, phone Accessories, jewelry and more cheap high quality products. We strive to offer you the best shopping experience online with fast shipping and customer service.

Delivery Time

Note: This information is offered for refernce only,and has some declination fact.Shipping Time will be Country changed due to the Holiday,weather,local post,local natural disaster&Custom passing.

working days+weekends 3-7 8-11 12-14 15-19 20-26 30-up

United States Rate(Item arrived) 5.2% 50% 29.7% 10.4% 4.7% refund or resend

How to Track Your Package
We use different shipping method and normally it will take 5-15 business day, please follow below to track your package

(1) If your tracking number is"LN........",please visit the website below to track the information(this is EUB tracking number,we ship by this)
http://www.ems.com.cn/

(2) If your tracking number is "*********CN“,please visit the website below to track the information
http://www.17track.net/

(3) If your tracking number is"*********DE", please visit the website below to track the information

A: www.usps.com

B: https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB

Note:if you see the item location first time is in GERMANY ,it is normal,we cooperate with a germany logistics company

(4) Other shipping method is easy,please visit their official website to track the package

We always ship out packages as soon as possible, but please note there may be delays due to international customs and local postal offices. HighTech apologizes for any inconvience this may have caused but we are doing our best to provide you factory direct prices as soon as possible.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (8 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 5 Reviews
newegg
62%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 3 Reviews
newegg
38%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

Filter Results     apply changes
Reviewer Seller Review
Rocky Inder
Order Date : 4/11/2015

Rating + 5

They give me support, let me learn some computer knowledge.

Did you find this review helpful? Yes No

Unhappy Customer
Order Date : 4/4/2015

Rating + 1 Highly dissatisfied

Ordered what was described as a new hard drive and received a received a refurbished unit.

Packaging was inadequate to the point that the hard drive was tumbling loose inside the box! This will be on it's way back.

I am also unhappy that I have to pay for return shipping for the wrong item was sent to me.
Seller Response:We are willing to replace for you.
I apologize most sincerely for any inconvenience this may cause you.


Did you find this review helpful? Yes No

Jennifer
Order Date : 1/5/2015

Rating + 5

With IBM's hard drive on my computer, speed is equal to "fly", they give me the shipment soon.

Did you find this review helpful? Yes No

Eddie O'Rourke
Order Date : 11/30/2014

Rating + 5

They help me to complete system installation, I am very grateful to them, I will come here next time.

Did you find this review helpful? Yes No

Paul Ngo
Order Date : 10/22/2014

Rating + 5 Satisfy.

Very satisfied with this Seller, offered to me best product
also very fast shipping, highly recommence to every one.

Did you find this review helpful? Yes No

Eddie O'Rourke
Order Date : 11/20/2014

Rating + 5 Very strong service team

Their customer service is very good, because I don't have your hard disk installation, technical support, I send an email to them ask them they give me help, soon learned to drive and system installation. The seller is very popular!

Did you find this review helpful? Yes No

Hax
Order Date : 10/8/2014

Rating + 1 Response rcvd from Disk'Library

I received the following email on the day I got an RMA for their product. After about two weeks, I have not received the refund promised.
--------------------------------------
Hello, because I staff delivery error, bring you trouble, I will apply for a full refund for you, as soon as possible products don't need to return, you can apply for to cancel my bad review?

Did you find this review helpful? Yes No

Hax
Order Date : 10/8/2014

Rating + 1 Misrepresents product

Bought Fujitsu drives but received Dell labeled version instead. They are not the same and cannot be used in an existing RAID array because Dell changes the firmware in a way that results in a reduction of a few bytes. The seller should mention that these are Dell private label so that those of us who know better can steer clear.
Seller Response:Thank you very much for the mistakes of our work to give feedback, we will put forward reasonable scheme according to you to correct, in order to serve every customer.

Did you find this review helpful? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%

RMA Policy
    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
Shop by Region: United States | Canada | China | Taiwan
VeriSign Click for the BBB Business Review of this Computers - Supplies & Parts in Whittier CAThis site protected by Trustwave's Trusted Commerce program Inc500
Policy & Agreement | Privacy Policy  © 2000-2015 Newegg Inc.  All rights reserved.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.