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Seller#: 0UH8ISD1TROL102EA

DragonUSAonline Seller Profile 800-980-0322 Email This SellerEmail This Seller  See all products from DragonUSAonline See all products from DragonUSAonline

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

Located in City of Industry California, DragonUSAonline.com is owned and operated by Dragon Models USA, Inc.

With a passion towards Collectibles and Hobby Products, Dragon Models has been in the hobby industry for over 30 years. The high quality products that Dragon Models produced have won them numerous awards from magazines and modeling societies throughout the world.

Dragon Models’ product line includes Dragon Wings, Dragon Warbirds, Dragon Action figures, Dragon Armor, Dragon Space Collection and many other exciting collectibles. You’ll find a lot of these genuine Dragon products here on Newegg.

We strive to provide the best service available. All orders placed will be shipped as early as possible and in well packaged box. If you have any questions please feel free to contact us at support@dragonusaonline.com

Thank you for shopping with us.
DragonUSAonline.com

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (4 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2 Reviews
newegg
50%
Good Rating + 4 1 Reviews
newegg
25%
Average Rating + 3 1 Reviews
newegg
25%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 0 Reviews
0%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    If you are unsatisfied with the product for any reason, you can return it in its original condition within 30 days of delivery for a full refund. We'll also pay the return shipping cost if the return is a result of our error. For further assistance, please contact our customer service department by phone or by email.

    Here're some details about our Return Policy:

    We have a 30 days return policy.

    Please contact us before you initiate a return. Either call us at our customer support phone number or email support@dragonusaonline.com for further instructions.

    Items must be returned in a sealed and unused condition for a full refund of the item.

    There will be a 15% restocking fee for opened (but still sellable) items.

    Items that are opened and have passed the 30 days return period are not returnable.

    For Returns:
    Customer is responsible for shipping charge form the customer to our warehouse.
    Shipping charges on the original order are unfortunately not refundable.

    Order Error:
    We will pay for the return shipping cost if the return is a direct result of our errors. This includes shipping damages made by the carrier, defective items, DOAs and/or the wrong item was shipped.
    This however excludes order errors made by the customer, wrong shipping information, and/or ordered the wrong item.

    Q: Can I exchange for another item instead?

    A: Yes and we encourage that. While we will exchange the items and pay for the shipping cost of sending the items to you for the second time, shipping charges from the customer to our office is the customer's responsibility. For products exchange, we feel that it is fair if we pay for our side of the shipping charges and the customer pay for their side of the shipping charge.

    Again if you have any questions please feel free to contact us at support@DragonUSAonline.com
RMA instructions
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