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Dreamshopee.com Seller Profile 800-616-2537 Email This Seller See all products from Dreamshopee.com
Located in Edison, NJ; Dreamshopee.com is a dealer of authentic branded watches. At Dreamshopee.com, we provide you with a vast compilation of authentic branded watches with excellent customer services. Customer satisfaction and trust is of chief priority to us.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
All of our Watches come brand new from the Authorized dealer or distributor. You get the full benefit of the seller warranty which is the same as the manufacturer warranty. The warranty of each watch we sell is equipped with a tag, so before you wear your watch, please make sure it is what you ordered and that it is absent of any Out of Box defects. Please make sure the watch is to your liking. Once you remove the tag, wear or modify your watch, it is not returnable and is solely subject to the warranties. If you find that there is something wrong with your timepiece or it does not meet your expectations. After completely reading this policy, you can obtain an RMA number by creating a Case with our customer service team and we will give you an RMA number. - Return Freight charges for all non-defective returns will be the responsibility of the customer. Collect shipping will be refused. Please make sure you insure the returning packages for your own protection. If you choose not to insure the packages, the liability will be yours.
- Actual shipping charges paid by us to ship the item to you (including order originally shipped for free) is non refundable in case of non defective item returned for refund or exchange.
- All returns must still have the " Tag" affixed as it was when shipped. It must not be worn, used, sized by anyone other than Dreamshopee or altered in any way. Watches showing any sign of wear cannot be returned. If they do show sign of wear, they will be returned immediately at the customer's expense and no refund will be granted.
- If the watch is worn, visibly used or the tag is removed, you cannot return the watch for refund or exchange it will only be eligible for repair under warranty.
- Special orders cannot be returned unless they are found to be defective.
- Items refused delivery by customers will not be refunded, unless pre-approved by us.
- All returns must have non-damaged packaging (preferably unopened) and be in resalable condition, containing all original contents (Instruction manuals, Warranty Cards, Watch Tags, Removed Links, etc.) otherwise, the item will be returned back to you at your expense.
Watches Return Policy
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.