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Seller#: 0UH8ISD138ENXWBFF

DrillSpot Seller Profile 720-204-3660 Email This SellerEmail This Seller  See all products from DrillSpot See all products from DrillSpot

DrillSpot was founded in 2005 and offers over one million home improvement and industrial MRO products for the industry professional or the DIY guru. Here for all of your needs, DrillSpot has a concrete foundation in superior customer service and a passion for getting what you need, fast.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (21 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 14 Reviews
newegg
67%
Good Rating + 4 3 Reviews
newegg
14%
Average Rating + 3 1 Reviews
newegg
5%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 3 Reviews
newegg
14%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
RonJ
Order Date : 8/12/2012

Rating + 1 Terrible Service

Placed my order and 3 weeks later when it had not arrived I used the online tracking to find it had been delivered to a residence in CA. the problem is I live in TN. I contacted Drillspot and afetr 15 minutes on the phone I was told I had been given the wrong tracking number and that they need to research and call me back the next day. A week later, with no response I called again only top get the same story. I did contact NewEgg again and they did an immediate credit to my Paypal account. As far as Drill spot they have a long ways to go to be an acceptable internet reseller. Use at your own risk!

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NOT HAPPY
Order Date : 6/10/2012

Rating + 1 Received only partial and wrong part too

I ordered 3 nuts and only received one nut which was the wrong part. After I emailed them for the balance, I was told the tracking # for the other 2 nuts but the tracking # had no shipping info.

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duct magic
Order Date : 5/18/2012

Rating + 3 Shipping Date Not Updated

In the end we got our product - but it was hard to find out when it was coming. The status was only showing as "in process" - never showed "shipped" - called to find out about it and was told it was up to the shipper to update that field.

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N/A
Order Date : 5/22/2012

Rating + 5 exactly what i needed

shipped extremely fast. would buy from again

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Beege
Order Date : 5/12/2012

Rating + 5 High Quality Product

I purchaed stainless steel machine screws to replace my stainless license plate screws that rusted (instasalled by the dealer). They arrived quickly and so far no sign of rusting.

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jmhinkle
Order Date : 4/11/2012

Rating + 5 Great seller

2 orders so far and they ship fast and have an excellent selection.

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jmhinkle
Order Date : 4/24/2012

Rating + 5 Great seller

2 orders from them and they are always quick to ship and have excellent products.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    At DrillSpot, we are committed to providing our customers with the best online shopping experience possible. We are committed to excellent customer service, even after the products you ordered have been delivered. If for any reason you are unsatisfied with a product you ordered through DrillSpot.com, we will gladly assist you with our return program.

    Please note the following when returning an item:

    Returned products will incur a 15% restocking fee, except in cases of DrillSpot error. Return products must be in original condition (sealed, retail packaging), otherwise a refund may not be issued.

    Oversized items, such as office furniture, are subject to a minimum $25 restocking fee or 20% of the product cost, whichever is greater.

    Furniture and other items cannot be returned once they have been assembled or installed. Items that require installation cannot be returned after they have been installed, so please make sure the item you received is the item you need.

    Special order merchandise, food and beverages, pharmaceutical products, and personal safety items (including, but not limited to, first aid items, masks, respirators, and cartridges) cannot be returned, except in the case of DrillSpot’s error.

    DrillSpot will not accept returns on products that have been used. If an item has been used and is returned to us, no refund will be issued.

    Any shipment that is refused or undeliverable will be assessed a 15% restocking fee. The original shipping charge will not be reimbursed.

    Some products are not returnable for any reason, per the manufacturer’s request. You may be directed to the manufacturer for resolution. Please understand that we have no control over this process but will assist you through the process as best we can.

    If the information above does not answer your question, please contact our customer service department. We are happy to assist you!

    All return requests must be submitted within 15 days of shipment and meet the following terms for return.
RMA instructions
    To return an item, please follow these steps:

    1. Contact us by phone, email, or Live Help to request a Return Authorization Number (RA#). Returns received outside of this process are subject to delay or refusal. Contact us at (720)204-3660 or CustomerService@DrillSpot.com.

    Our business hours are M-F, 8am-5pm MST

    2. Re-package the item and affix the shipping label, as instructed.

    3. Include in the package a copy of your order confirmation or packaging slip with the RA# clearly written on it.

    4. Make sure you receive a tracking number for the package so there is a way to track it back to us. Also, if the order was expensive, you may want to insure the package against loss or damage. DrillSpot is not responsible for returned items that are damaged in transit.
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