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Seller#: 0UH8ISD1ALHZ7090B

EC Dealz Seller Profile 718-513-6946 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from EC Dealz See all products from EC Dealz

At Ec Dealz , we strive for excellence in everything we do. We have been in the Consumer Electronics business since 1998 and our mission is simple, to provide customers with best available prices straight to their door. We have designed our business strategy to ship products within a timely fashion to reach you as fast as possible. Best prices is always a plus but we take pride in our professional and courteous customer service staff that will respond to any of your questions via e-mail within 24 hours. Although we take every effort for your transaction to be as streamlined as possible, internet sales sometimes result in a return/refund for any number of reasons. We want our customers to be rest assured that we are prepared to satisfy our customers in the best way possible on an individual basis.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (172 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 99 Reviews
newegg
58%
Good Rating + 4 16 Reviews
newegg
9%
Average Rating + 3 7 Reviews
newegg
4%
Poor Rating + 2 10 Reviews
newegg
6%
Very Poor Rating + 1 40 Reviews
newegg
23%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 1/7/2015

Rating + 1 DHL shipping

The goods arrived OK, but needlessly delayed by the handoff from DHL shipping to USPS. The last 50 miles took an extra 5 days.

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Unhappy Consumer
Order Date : 1/10/2015

Rating + 1 UNSATISFIED CUSTOMER

Only a 1 since you have to put a rating otherwise it would be 0. I made my purchase on the 10th of January, received product on 15th of January. Tried to use product on 20th of January and discovered it did not work properly. Contacted EC Dealz immediatly and they did respond back quickly, however, the response was to inform me they have no proof the item malfuntioned and would not replace my item. Instead they redirected me to the manufactor of my product. I did contact the manufatcor and they were helpful but also told me EC Dealz is suppose to refund/exchange any item if they were contacted within 7 days, I contacted them in 5. I do not reccommend purchasing any item at any cost from them as they do not honor what they sell or the terms of warranty/refund/exchange as pointed out by the manufactor of my item. I hope the company chooses to discontinue the business relationship with EC Dealz as an authorized dealer as they do not represent the company in a positive way.
Seller Response:Hi,

Customer used this product then admitted they crashed the item and wanted to return the item. We informed the customer that due to the fact this item was destroyed because of customer doing we will not accept a return.

Thank You
Management Team


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N/A
Order Date : 12/3/2014

Rating + 1 Product received was not what was advertised

I purchased a Canon brand camera sling backpack, what I received was some off brand camera backpack. I sent an email to the seller and he replied that the description said it was a backpack that would hold a Canon camera, it was not a Canon brand backpack. So I sent them the actual NewEgg link to the backpack showing a picture of the actual Canon backpack and the title which read:
Canon DSLR Camera Backpack Case Bag for Canon EOS T1i T2i T3i T4i XT XTi XS XSi
After that they just sent me an RMA with no explainiation, no apology, etc. I just checked and the backpacks title now reads:
DSLR Camera Backpack Case Bag for Canon EOS T1i T2i T3i T4i XT XTi XS XSi
but the picture is still the Canon backpack pic.

Won't do business with EC Dealz again.

1 out of 1 people found this review helpful. Did you? Yes No

ryche
Order Date : 11/26/2014

Rating + 4 Pleasant experience

The shipping was a bit slower than what I would expect from a Newegg affiliated organization, but everything arrived in great condition with good packing. Overall, pleasant experience.

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ryche
Order Date : 11/26/2014

Rating + 4 Pleasant experience

The shipping was a bit slower than what I would expect from a Newegg affiliated organization, but everything arrived in great condition with good packing. Overall, pleasant experience.

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Mrs. Smith
Order Date : 11/16/2014

Rating + 5 Perfect Sale

I could not be more happy with my purchase! The seller was easy to reach by phone, and took extra steps to ensure I got the exact product I wanted. The item shipped very fast and came exactly as described. Would absolutely recommend and use this seller. :) :)

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sandy z
Order Date : 9/18/2014

Rating + 1 HORRIBLE SERVICE

Received scratched lenses and when i contacted them they wanted me to pay to return them! Not to mention was missing products! Very bad service wouldnt recommend buying from them!

2 out of 2 people found this review helpful. Did you? Yes No

Dan
Order Date : 9/8/2014

Rating + 1 Very Bad impression

I ordered a camera package from a secondary seller EC Deals and thought that they had sent the item the next day, but they had just printed up a label. I called Newegg that week and they said that the seller had Fedex problems but would ship and arrive in time. Three days later and another call, they finally shipped it. Taking another week. If you want to say it's going to take 3 weeks to send something, that's fine. But do tell me it's going to be 5-7 business days and not be the truth.

2 out of 2 people found this review helpful. Did you? Yes No

JakeDaKat
Order Date : 9/14/2014

Rating + 5 Prompt delivery

The item was shipped and arrived on time. I would not hesitate to buy from this seller again.

0 out of 1 people found this review helpful. Did you? Yes No

DSMTurboAWD
Order Date : 9/9/2014

Rating + 4 Not as bad as all the hype

So first and foremost. The seller did miss a component of the package that I had ordered. Bummer, but not deserving of a wholly negative rating. I will likely be contacting the seller directly to attempt to resolve this.

However, Great shipping, speedy. Shipped almost immediately. Tracking was accurate. Package was well handled and securely padded.

The items themselves were of varying quality (new) and the core item was new, unopened and as described (in my case a cannon T3i with 18mm-55mm lense).

No complaints the missing item

Great seller, would recommend

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    All unopened/unused products can be returned for a refund only within the first 14 days after receiving shipment. The cost associated with shipping the product and a 15% restocking fee may be deducted at time of refund. In cases of manufacturers defect or if a product is damaged during shipping, then the item can be returned (restocking fee waived), and a replacement product will be shipped out immediately upon request, by us, of said product. Shipping costs associated with returns and exchanges are the full responsibility of the customer, unless otherwise stated.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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