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Seller#: 0UHOPTYVU6LN6C117

Eagle's Sparrow Pet Supplies Seller Profile 516-740-1171 Email This SellerEmail This Seller  See all products from Eagle's Sparrow Pet Supplies See all products from Eagle's Sparrow Pet Supplies

Eagle's Sparrow ships daily from ALLENTOWN, PA 18103 or EMMAUS, PA 18049
Customer Service: 516-740-1171 - Mon. - Fri.: 10:00 AM - 1:00 PM and 2:00 PM - 8:00 PM; Sat.: 10:00 AM - 1:00 PM; Sun.: CLOSED; Federal Holidays: CLOSED
PLEASE NOTE: If you do not receive your order in a timely fashion, please phone us as soon as possible or use the "Email This Seller" link above.

All items ship Monday through Saturday by 5:00 PM EDT. USPS tracking may take up to 24 hours and 48 hours on weekends to show on the USPS website, but rest assured, all orders are processed as soon as they are received. NO additional fees for shipments to APO/FPO, AK and HI.

The current expiration date on Terramycin Ophthalmic Ointment is September 2017.

As our customer, you may rest assured knowing that we are committed to always providing you with the highest level of customer satisfaction and integrity. No question is irrelevant and no problem remains unresolved. Our ratings speak for us. Please feel free to contact us anytime. Your feedback is always appreciated and not only lets us know how we are doing, but also helps other customers make their decision in choosing a reputable seller with fast shipping to meet all your pet's needs quickly. Thank you and we look forward to serving you. &
Please note: All images and/or text used by Eagle's Sparrow Pet Supplies are copyrighted and may NOT be used anywhere by anyone but Eagles-Sparrow.
2015 USPS Federal Holidays (remaining)
Monday, September 7 - Labor Day
Monday, October 12 - Columbus Day
Wednesday, November 11 - Veterans Day
Thursday, November 26 - Thanksgiving Day
Friday, December 25 - Christmas Day

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (86 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 83 Reviews
Good Rating + 4 3 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 0 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 7/28/2015

Rating + 5 Fast Shipping!

Item was exactly what I ordered
Seller Response:Thank you for your feedback!

Did you find this review helpful? Yes No

Order Date : 4/16/2015

Rating + 5 speedy delivery

item was shipped the same day..was eye ointment for a kitten...thanks alot
Seller Response:You're quite welcome. Hope the kitten gets better ASAP.

Did you find this review helpful? Yes No

Order Date : 2/26/2015

Rating + 5

Received my order within 5 working days, happy with the service and product, totally hassle free!
Seller Response:Thank you from the western side of the Pond!

Did you find this review helpful? Yes No

Order Date : 1/6/2015

Rating + 5 Praise

This is a wonderful company to deal with. My order was lost by the post office through no fault of the company and when I made them aware of it, they made it right. They not only made it right they acted immediately and sent my order priority. It was very generous given that it was the post office's mistake.
Seller Response:Thank you for your patience, Nika. Glad we were able to sort this out quickly.

Did you find this review helpful? Yes No

Order Date : 12/23/2014

Rating + 5 Pet supplies

This company has been very efficient and delivers very fast. Customer service is excellent!
Seller Response:Thank you, Car. We do try our best.

Did you find this review helpful? Yes No

Order Date : 12/14/2014

Rating + 5 Can't go wrong

Purchased from them twice and very pleased each time!
Seller Response:Thank you, Amy. Appreciate your feedback!

Did you find this review helpful? Yes No

Order Date : 10/25/2014

Rating + 5 Great Product, Great Seller

I had found a 3 week old feral kitten in my backyard. It had screamed all through the night for its mom. Its right eye seemed to be missing and there was a big blob of dirt instead. While waiting for the humane society to pick it up my wife started to clean the area where there didn't seem to be an eye only to discover that the little kitten actually had two healthy, blue eyes. It was an eye infection that had closed its eye. We ordered the ointment. It arrived a day earlier than scheduled. The first application solved the infection problem The lost feral kitten is now a healthy socialized little 8 month old enjoying life in our backyard.
Seller Response:Thank you for sharing the kitten's success story and happy to hear the kitten stayed close to your family. :)

Did you find this review helpful? Yes No

Order Date : 8/24/2014

Rating + 5

Seller Response:Thank you, S.! :)

Did you find this review helpful? Yes No

happy buyer
Order Date : 7/4/2014

Rating + 5 impressed!

I placed my order for antibiotic eye cream for a litter of kittens that I found, I placed my order on July 5th around 8 pm and I received my order on July 7th! I was very impressed with the speedy delivery! Definitely recommend!!
Seller Response:Thank you and hope the kittens are on the way to a happy and healthy life!

Did you find this review helpful? Yes No

Order Date : 10/19/2013

Rating + 5 Excellent service

I received my order within 4 days. I ordered on a Saturday night & they must have shipped it out immediately because, according to the tracking info, it was being processed by the post office at 6:00 AM Monday morning. Even though they say they don't ship on Sundays I have a feeling some nice person there took the time to stop by the post office to mail my package. Of course my "package" was just a small padded envelope and I wouldn't expect them to do this with a larger package but I thought it was nice of them to do that. Especially seeing how I ordered Terramycin ointment for my cat's eye infection and I really needed it quickly. I think someone there knew that. I will definitely be using them again if there's anything I need that I can't get at the local pet stores.
Seller Response:We always ship our items ASAP, especially with the Terramycin as we know a pet's eye infection can lead to serious problems if not treated immediately.
Yes, you are correct, we do a drop at the post office on Sunday evening to insure parcels ordered over the weekend are delivered in a timely manner.
Thank you for your lovely review. LMB

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    RETURNS are accepted within 30 days of USPS tracking Delivery Confirmation notice to your address.
    REFUNDS: Buyer pays return postage. Buyer must return unopened, undamaged item(s) in original packaging and state reason for return. A 15% restocking fee and Seller's original shipping charges may be deducted from the original payment.
    REPLACEMENT for DAMAGED or INCORRECT ITEM(S) ORDERED: In case of item(s) being damaged during shipment or Buyer ordered an incorrect item, Buyer pays return postage and returns item in original packaging, stating the reason for the return and has the option of a refund or replacement of the item(s). Seller's original shipping charges will be deducted from the original payment in case of refund and a 15% restocking fee may be charged.
Dogs - Health Care Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
Cats - Health Care Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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