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Seller#: 0UHOPTYVU6LN6C117

Eagle's Sparrow Pet Supplies Seller Profile 516-740-1171 Email This SellerEmail This Seller  See all products from Eagle's Sparrow Pet Supplies See all products from Eagle's Sparrow Pet Supplies

Save an extra 5% with no shipping charges! See All Products from Eagle's Sparrow Pet Supplies for details. (Minimum 2 month subscription applies.)

All items ship Monday through Saturday by 5:00 PM Eastern time. USPS tracking may take up to 24 hours to show on the USPS website, but rest assured, all orders are processed as soon as they are received. NO additional fees for shipments to APO/FPO, AK, HI and PR.

Eagles-Sparrow was initially established on March 26, 2006 as a husband and wife consultation team, with "Eagle" being the male part and "Sparrow" being the feminine counterpart. Since the Eagle typifies power, resurrection and generosity and the tiny Sparrow represents the love of Creation for even the "least" among us, we reached a unique balance of quality in the services we offered.

My husband, a retired Bulgarian Ambassador to India, Sri Lanka, Bangladesh and Nepal from 1993 to 1998 and having served in numerous Ministry positions prior to the culmination of his career as ambassador, possesses diplomatic and conflict resolution skills beyond measure. As for myself, as a retired palliative care chaplain, my skills range from sensitivity, understanding, conflict resolution and paying attention to the smallest detail to ensure a smooth running service.

Combining the many years of our experience, training and skills and bringing this to our business, we place the customer in the enviable position of receiving the same level of service that was offered to heads of state around the world and the least among us, with absolutely no distinction between the two.

As our customer, you may rest assured knowing that we are committed to always providing you with the highest level of customer satisfaction and integrity. No question is irrelevant and no problem remains unresolved. Our rating speaks for itself.

Please feel free to contact Eagle's Sparrow Pet Supplies at any time. We are available seven days a week and respond within a few hours of your inquiries.

Your feedback is always appreciated and not only lets us know how we are doing, but also helps other customers make their decision in choosing a reputable seller.

Orders received before 11:00 AM Eastern Time (-05:00 GMT) will ship the same day, except Sundays or holidays.
Orders received after 11:00 AM Eastern Time (-05:00 GMT) will ship the next available business day.

CUSTOMERS PLEASE NOTE: Newegg does not accept shipping to PO Boxes during the purchase and checkout process. If you need your order shipped to a PO Box address, please contact Eagle's Sparrow directly at the telephone number or Newegg message service listed above, BEFORE placing your order.

Thank you and look forward to serving you.

Leah Bozhilova
Eagle's Sparrow Pet Supplies
Customer Service: 516-740-1171 (Mon. - Sat. 10:00 AM - 8:00 PM - Eastern Time)

2014 Postal Holidays

Wednesday, January 1 – New Year’s Day
Monday, January 20 – Martin Luther King, Jr. birthday (observed)
Monday, February 17 – Washington’s birthday (observed)
Monday, May 26 – Memorial Day
Friday, July 4 – Independence Day
Monday, September 1 – Labor Day
Monday, October 13 – Columbus Day
Tuesday, November 11 – Veterans’ Day (observed)
Thursday, November 27 – Thanksgiving Day
Thursday, December 25 – Christmas Day

Please note: All images and/or text used by Eagle's Sparrow Pet Supplies are copyrighted and may NOT be used elsewhere by anyone but

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (22 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 21 Reviews
Good Rating + 4 1 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 0 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
happy buyer
Order Date : 7/4/2014

Rating + 5 impressed!

I placed my order for antibiotic eye cream for a litter of kittens that I found, I placed my order on July 5th around 8 pm and I received my order on July 7th! I was very impressed with the speedy delivery! Definitely recommend!!
Seller Response:Thank you and hope the kittens are on the way to a happy and healthy life!

Did you find this review helpful? Yes No

Order Date : 10/19/2013

Rating + 5 Excellent service

I received my order within 4 days. I ordered on a Saturday night & they must have shipped it out immediately because, according to the tracking info, it was being processed by the post office at 6:00 AM Monday morning. Even though they say they don't ship on Sundays I have a feeling some nice person there took the time to stop by the post office to mail my package. Of course my "package" was just a small padded envelope and I wouldn't expect them to do this with a larger package but I thought it was nice of them to do that. Especially seeing how I ordered Terramycin ointment for my cat's eye infection and I really needed it quickly. I think someone there knew that. I will definitely be using them again if there's anything I need that I can't get at the local pet stores.
Seller Response:We always ship our items ASAP, especially with the Terramycin as we know a pet's eye infection can lead to serious problems if not treated immediately.
Yes, you are correct, we do a drop at the post office on Sunday evening to insure parcels ordered over the weekend are delivered in a timely manner.
Thank you for your lovely review. LMB

Did you find this review helpful? Yes No

Order Date : 10/24/2012

Rating + 5 Bought Terramycin ointment

I was skeptical about buying this item as I could not find it anywhere on the internet (everyone was back ordered).
It came to me in perfect condition, and I was very happy to see it arrive in 4 days. Compliments to Eagle's Sparrow Pet Supplies for their prompt service! I want to say also "Thank You" to New Egg for having this company on your web site. I would definitely recommend this company to anyone in the future.
Seller Response:Thank you very much for your kind words. We certainly appreciate your feedback.

Did you find this review helpful? Yes No

Order Date : 10/23/2012

Rating + 5 Great!

Super fast shipping. Great product.
Very reliable seller. Thanks!
Seller Response:Thank you!

Did you find this review helpful? Yes No

Order Date : 7/12/2012

Rating + 5 Everything is perfect

Had a problem with which address Newegg wanted. Everything worked out great, and the Terramycin is helping my horse.
Seller Response:Yes, we did work it out! As noted in my seller profile, Newegg does not accept shipping to straight PO Box numbers. To alleviate the problem, the customer can do as you did; contact us (preferably before you place your order) and individual marketplace sellers, such as Eagle's Sparrow, can indeed ship to a PO Box. No problem we can not solve. :)

1 out of 1 people found this review helpful. Did you? Yes No

cory fry
Order Date : 7/22/2012

Rating + 5 Excellent service!

Highly recommend this seller. Fastest service ever on a hard to find product. Thank you!
I will be back next time I need pet supplies.
Seller Response:Thank you for your kind words. We fill and ship as soon as we receive orders and make daily drops, seven days a week, at the post office.

Did you find this review helpful? Yes No

Order Date : 6/9/2012

Rating + 5

Fantastic! Fast and trouble free!
Seller Response:Short, sweet and to the point! Thank you, our pleasure is to serve!

Did you find this review helpful? Yes No

Animal lover
Order Date : 6/2/2012

Rating + 5 Terramycin

Fast, efficient service. Product arrived on time and was as indicated by seller
Seller Response:Thank you very much. As animal lovers ourselves, we understand what our customers need and need it quickly.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    RETURNS are accepted within 30 days of USPS tracking Delivery Confirmation notice to your address.
    REFUNDS: Buyer pays return postage. Buyer must return unopened, undamaged item(s) in original packaging and state reason for return. A 15% restocking fee and Seller's original shipping charges will be deducted from the original payment.

    REPLACEMENT for DAMAGED or INCORRECT ITEM(S) ORDERED: In case of item(s) being damaged during shipment or Buyer ordered an incorrect item, Buyer pays return postage and returns item in original packaging, stating the reason for the return and has the option of a refund or replacement of the item(s). Seller's original shipping charges will be deducted from the original payment in case of refund and a 15% restocking fee will be charged.
Dogs - Health Care Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
Cats - Health Care Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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