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Seller#: 0UHOPTYVU0FNEJ374

Electree Seller Profile 415-367-3960 Email This SellerEmail This Seller  See all products from Electree See all products from Electree

Electree is an authorized agent for multiple brands; we have a wide business scope, including surveillance cameras, professional photographic equipment and manicure products.

Relying on quality products, we win great reputation among customers. Additionally, long-term cooperation and powerful relationships with manufacturers allow you benefits savings and low price. Last, our products are shipped from different warehouses across the country according to your location, which largely save your delivery time.

As one of the fastest growing retailers, we steadfastly adhere to our original goal to serve our customers with quality merchandise, super-fast shipment at ridiculously low price and provide the highest quality of customer service.

Please contact us if you have any question.
Email: electree.newegg@gmail.com
Phone: 408-430-5032

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (159 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 105 Reviews
newegg
66%
Good Rating + 4 18 Reviews
newegg
11%
Average Rating + 3 4 Reviews
newegg
3%
Poor Rating + 2 9 Reviews
newegg
6%
Very Poor Rating + 1 23 Reviews
newegg
14%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 11/6/2014

Rating + 5 Product as Promised

Electree described and delivered the desk lamp as promised.

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Unhappy Camper
Order Date : 10/31/2014

Rating + 1 Poor Electree Customer Service

The seller did not have a physical return address on file with Newegg causing a delay in the RMA process. The seller also did not issue a return mailing label despite explicitly saying they would in a previous email (I had to pay for return shipping). Seller then said my refund had been submitted but nothing after 5 business days. After contacting Newegg customer support directly, the representative stated they had no record of the refund process being submitted and therefore had to initiate it themselves. I do not like being lied to. As of 11/21/14, I am still waiting for my money to be returned to my credit card.

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FAV919
Order Date : 9/8/2014

Rating + 2 Loftek Super Speed USB 3.0 4-Port Compact Hub

Does not function as 3.0. It only functions as USB 2.0. Bought it on sale and doesn't pay to return it so I now have a 4 port USA 2.0 hub.

0 out of 1 people found this review helpful. Did you? Yes No

kash
Order Date : 4/11/2014

Rating + 5 Brilliant

The price was spot on for this torch. As soon as I inserted the batteries I began exploring. I was able to tell where our pup went on the carpet I couldn't tell under normal lighting conditions. After shampooing the carpet, I checked again and could tell the difference how well I cleaned. I'll be making a trip into the desert to take photographs and am sure to encounter a scorpion. This will be a great tool that may very well save my life.

0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/29/2013

Rating + 1 OUT OF BIZ

This company is gone.not answering phone or emails for service. The units I purchased are failing in 9 months or less. DO NOT DO BIZ WITH THIS COMPANY

0 out of 1 people found this review helpful. Did you? Yes No

Adam
Order Date : 1/6/2014

Rating + 5 Great support

I had to return the camera via RMA. Once Electree saw I had to return the camera they immediately contacted me via e-mail and were with me the entire time to ensure I got a replacement and also helped me setup the camera. I received an e-mail EVERYDAY from their support ensuring I got things up and running. This is a great sign of a great company dedicated to help their customer! A+++++

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Graham
Order Date : 12/18/2013

Rating + 1 Used/broken camera

Order the Loftek Nexus 543 NEW. Recieved it in a timely manner, but upon opening the box immediately noticed it had been used. The install CD was broken, the camera housing had scuffs on it with a lose screw on the inside rattling around, and all the sealed bags for the cables had been broken open. Never attempted to actually use the camera since I ordered a new one. Newegg has given me an RMA and I know they will get things right. Once they do I will rate accordingly. Electree better give me a **NEW** sealed camera this time.
Seller Response:Dear Graham,
We are sorry to know that the item you received may be opened before. Actually we have double-check our items before shipment and make sure all of them are in good condition. This item was shipped by Newegg, they would also check the item's package before received. We have submitted your case to Newegg to know the detail shipment situation. We will sent you a New item once received the return one. Please don't worry, we will be here until your problem solved. Could you please kindly contact us to offer more information? Thank you.


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N/A
Order Date : 12/3/2013

Rating + 5 good seller

good seller fast shipping, good product

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Jack D.
Order Date : 12/2/2013

Rating + 5 Led flashlight

Works very well

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Slingshot
Order Date : 12/2/2013

Rating + 5 RE: USB 3.0 USB Hub

RE: USB 3.0 USB Hub

USB 3.0 Hub 4 Ports Super Speed 5 Gbps USB 2.0/1.1 VL812 Chipset

http://www.newegg.com/Product/Product.aspx?Item=9SIA1NV0NB1580


Works great so far. Fast shipping as usual. No complaints at all. Seems like a well built usb 3.0 hub. Not yet tested speed but seems to function fine.

This is seemingly a solid hub and with an optional 2nd USB 3.0 "Power cable" attached to the main cable for the most demanding energy consuming devices, if ever needed. I simply wound that cable up and rubber banded it to the main USB 3.0 Power/Input cable since I don't need the extra power but it's nice having it if ever needed.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    You may return new, unopened items sold and fulfilled by Electree within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just contact our customer service, and we will guide you through the process and even supply you with a return mailing label you can print out.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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