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Seller#: 0UHZRBI9U6LNXW0FD

Electronic Deals Seller Profile 800-816-2681 Email This SellerEmail This Seller  See all products from Electronic Deals See all products from Electronic Deals

Please e-mail us if you have any issues with your order as we want to ensure we adress your concerns in a timely fashion, you many reach us at customercare@electronic-deals.net or call us at +1 (800) 816-2681
We Pride Ourselves on our exceptional Customer Service.
Exceptions to our return policy are made on a case by case basis.

We would like to thank you kindly for your purchase and hope to see you purchase from us again

Customer Service Hours
Monday-Thursday 10:30-5:00 PM EST
Friday 10:30-3:00 PM EST
Closed Saturday & Sunday

PLEASE EMAIL CUSTOMER SERVICE FOR RETURNS AND QUESTIONS AT
customercare@electronic-deals.net
We respond to all our e-mails within 24 hours with the exception of the weekend

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (102 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 49 Reviews
newegg
48%
Good Rating + 4 11 Reviews
newegg
11%
Average Rating + 3 2 Reviews
newegg
2%
Poor Rating + 2 6 Reviews
newegg
6%
Very Poor Rating + 1 34 Reviews
newegg
33%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
DJ PlaZma
Order Date : 6/8/2015

Rating + 2 Order was cancelled by seller.

I ordered for the Nikon CoolPix S6800 on June 8. On June 9 I got notification that the order was cancelled by the seller with no explanation, and was notified by an RMA email from Newegg. I had to re-order the item on June 10, but at an increased price. My issue is that the order was cancelled with no explanation, but I was able to successfully order it two days later.

Did you find this review helpful? Yes No

James
Order Date : 2/14/2015

Rating + 4

easy buy, easy transaction, shipping on time

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Fox
Order Date : 2/8/2015

Rating + 1 refurbished described as new

Samsung Galaxy Tab S described as new. Item is refurbished

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Twilock
Order Date : 2/8/2015

Rating + 1 Used and Defective Product sold as New

Took almost two full days after credit card was charged to ship out.
Obvious the tablet had been repackaged and sold again. The left quarter of the lcd screen did not work, would flicker and was a different color than the rest of the screen. Company did issue a RMA, paid for shipping and refunded the total amount. With all the bad reviews I am surprised Newegg allows this company to continue to sell products on their website.

1 out of 1 people found this review helpful. Did you? Yes No

Twilock
Order Date : 2/8/2015

Rating + 1 Used and Defective Product sold as New

Credit card was charged on a Sunday, but product did not ship till Tues afternoon. SAMSUNG Galaxy Tab Pro arrived 7 days later. Was obvious the product had been shipped out prior to me (used). The tablet was also defective, a quarter of the screen did not work properly. Seems like this company is just moving used product by reading all the bad reviews, surprised newegg has not put a stop to it. I was able to get a Full Refund and the company did pay the shipping cost. Just a waste of time, never again.

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Rusty Shackleford
Order Date : 1/25/2015

Rating + 5 Great deal and fast shipping

I am quite satisfied with this item and the seller. The 8-pin charging cable arrived fast and works well. The LED does get warm while charging....just a comment, not a ding against seller or Vovoya.

I would purchase from them again.

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A
Order Date : 2/9/2015

Rating + 4 Credit where credit's due

I read some of the other reviews post-purchase, so I was expecting the worst from this seller.

Surprisingly, the tablet arrived fairly quickly, even though I didn't pay for expedited shipping. And it was in new condition, as advertised. The product box (not the shipping box) was a little smashed (1/2 egg off for that), but the seals were intact. The tablet itself had zero signs of usage. The price was $100 off from the average price at other online sources, including NewEgg.

Overall, I was very satisfied with the seller.

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N/A
Order Date : 2/4/2015

Rating + 1 didn't ship out for 3 days

I will never order anything from this dealer again. I ordered another item from a different dealer on the same day with five to seven business day shipping and it came today. I paid a lot of money to get 2 day shipping for this tablet and now it isn't going to be here until Wednesday.

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N/A
Order Date : 1/9/2015

Rating + 1 Selling used product as new!

They sold me a used product without describing it as such! Not very responsive on the return request either, it took them a week to send the RMA and return label.

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Dan
Order Date : 12/10/2014

Rating + 1 Beware the refurb

Crooked. Bought a Samsung Tab Pro 12.2 from them through Newegg Flash. I received the tablet in an unsealed box. I suspect it is a refurb. Nowhere in the ad did it say refurb.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Return Policy
    Items sold and shipped by Electronic Deals can be returned for an exchange or replacement by mail within 30 days of when you receive them. Electronic deals will provide the buyer with a return label and a RMA form via email to be sent with the product. If the order is “dead on arrival," or arrives in damaged condition, the customer can request a full refund within 30 days of purchase. Electronic Deals reserves the right to test "dead on arrival" returns and impose a restocking fee equal to 10-20% of the product sales price if the customer misrepresents the condition of the product. Any returned item that is damaged through customer misuse, is missing parts, or is in unsellable due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Electronic Deals will not accept returns more than 30 days after you receive the shipment, please contact the manufacturer.


    If customer’s no longer want the item ordered, not due to a defect or error on our part, we are happy to accept any returns in accordance with our return policy. However there will be a 10-20% restocking fee for this type of return and the buyer is responsible for mailing the return to our returns center.


    Returned or exchanged products must be in the condition you received it and have all original manufacturer's packaging (if applicable), materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards. Please do not write or place shipping labels or stickers on the manufacturer's packaging. If the above conditions are not met, Electronic Deals has the right to charge a fee in addition to the 10-20% restocking fee.

    Please note: Items must be returned in the original manufacturer's packaging, so we recommend you keep your packaging for at least the first 30 days after purchase. Any returns that is not returned within 30 days will be refused by our returns center

    Refused or Undeliverable Packages
    Refused or undeliverable packages are subject to specific return shipping costs that vary by shipping method used in the original order.


    If you would like to cancel an order that has been returned to us, you are subject to the return shipping costs as well as a 10-20% restocking fee.

    Please note:
    • The process of returning an item by mail takes 2-3 weeks in most cases.

    •All Televisions are not returnable, as they are serviced under the manufacturer's warranty

    • A returned item must be identical to the brand, specifications, item description and condition of your original purchase.

    • If you are returning an item for any other reason, not due to a defect, the buyer is responsible for mailing the item to our returns center. We recommend a shipping method that provides tracking and insurance. The buyer must contact our customer service department to authorize the return and receive a returns form via email.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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