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Electronic Express Seller Profile 888-257-7500 Email This Seller See Seller Store See all products from Electronic Express
About Electronic Express
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Standard Return Policy
All purchases* (see below for exceptions) are returnable if unopened; within 30 days of delivery. Shipping costs are not refundable. Upon returning merchandise you will incur the full shipping amount even if you originally had free/promo shipping.
A minimum 15% restocking fee will be applied to any opened merchandise that is not defective. All merchandise must be returned in the original manufacturer's box with the UPC intact & the serial number on the product must match the manufacturer's box.
*DirecTV / Installed Car Stereo / Satellite Radio - We do not accept returns on DirecTV or any installed car stereo products.
TV Return Policy:
It Is Extremely Important You Inspect The Product For Damages Before The Driver Leaves. If your TV appears damaged you should refuse it. Once you sign for it or open the box you cannot claim in-transit damage. If the shipping company has left and you realize that your package is damaged, immediately contact customer service. Damaged claims after 48 hours from date of delivery will not be accepted.
TV's 42" & larger that are sealed in the original manufacturer box (never opened) may be returned within 30 days for a refund. You will receive the purchase price less shipping charges. You must insure the product when you ship it back to cover possible damages that may occur during transit. A fee will be charged for any items that were not returned.
TV's over 42" cannot be returned & the warranty is to be handled thru the manufacturer. When your TV is delivered please inspect the TV for any obvious damage. Open the box immediately & inspect your TV. If the TV is damaged, have the driver note it on the delivery document & contact us immediately to report the damage & file a claim.
Eligible defective products** may be returned for an exchange within 30 days from date of delivery. THE UPC LABEL MUST BE INTACT & THE SERIAL NUMBER ON THE PRODUCT MUST MATCH THE SERIAL NUMBER ON THE ORIGINAL BOX. The original product must be returned no later than 10 days from the receipt of your return authorization number. Any merchandise that does not have a return authorization number will be refused.
We reserve the right to test defective returns and impose a minimum 15% restocking fee if the customer misrepresents the condition of the product. Any return that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product.
** following products are not covered under our 30 day defective return policy & will be covered soley by the manufacturers' warranty:
All TVs larger than 42", Appliances, cell phones, Video Games & Consoles, car audio products, car stereo install parts, satellite products (DirecTV, Sirius, XM) & HDTV Receivers. TVs 42" & up will be serviced by an authorized service center & if they cannot be repaired they will be replaced for the same model only by the manufacturer.
If your package appears damaged upon receipt simply refuse the shipment. If the shipping company has left and you realize that your package is damaged, immediately contact our customer service dept. Please note that due to the time constraints to file a shipping damage or loss claim, all shortages, missing or damaged items must be reported within 48 hours of receipt of the product.
Refusing Undamaged Packages
In the event that you refuse your package, with the exception of damaged shipments, you will incur the full shipping price. If you ordered a product with promo shipping, you will still incur the full shipping price upon refusing the package.
We don't price-match with other retailers for products sold on Newegg.com.
To setup a Return Authorization, please call us, regrettably we cannot setup RA's via email. Give us a quick call and we'd be happy to help get you all setup.
We can be reached at:
M-F: 8am-7pm CST
Sat: 9am-4pm CST