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Electronic Express Seller Profile 888-257-7500 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Electronic Express See all products from Electronic Express

About Electronic Express


Since 1983 Electronic Express has been a leader in top quality, name brand electronics at exceptionally low prices. If you're looking for the newest in electronic gear for your home, office, car or on-the-go, Electronic Express has it. We at Electronic Express take great pride in providing our customers with leading edge products at prices to fit any budget!

At Electronic Express, we stock over 2000 models, so if you see the manufacturer, but not the model, don't be shy - let us know and we will be happy to check! Whether you are buying on line for the first time or you are an avid e-shopper, Electronic Express wants to make your shopping experience as pleasurable as possible. For even more personalized service, whenever you're in the Southeast region, please stop by any of our 19 locations in and around Nashville, Tennessee. Come and see why Electronic Express is the only name you need to know!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (395 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 269 Reviews
Good Rating + 4 51 Reviews
Average Rating + 3 12 Reviews
Poor Rating + 2 11 Reviews
Very Poor Rating + 1 52 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 7/4/2014

Rating + 1 doa

and have not heard back about a refund. waste of money

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Austin West
Order Date : 7/4/2014

Rating + 1 Broken laptop and no response over a week

Got a laptop with a dead hard drive and a dead bluetooth receiver installed. Originally mailed about a replacement but now I just want my money back.

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Order Date : 6/22/2014

Rating + 1

ordered one thing sent completely different and cheaper phone with no explanation blamed it on newegg. wasted my time

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Order Date : 5/27/2014

Rating + 1 No response

Got defective item, requested RMA and never got a response.

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Order Date : 6/17/2014

Rating + 2 Not impressed

Its been 7-days and my order is MIA. In the past 4+ years of ordering through NewEgg, I have never received an order that surpassed the expected delivery date - 99.9% of the time I am stunned how fast I receive orders. I now have to wait an additional 72-hours for a possible resolution.

Electronic Express - If you are going to provide a tracking number, you might want to ensure its functional. Otherwise what's the point of providing a tracking number? You have frustrated a customer, trying to figure out why his order was not received in a timely manor.

In the future, I will avoid third party vendors like this and stick with what I know to be a solid solution - NewEgg and their state of the art delivering system and partners. When NewEgg says it will get out and delivered, it gets delivered!

The two stars are given only because NewEgg's exceptional technical support has stepped in to resolve the mia order. I am not clearly impressed with this vendor.

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Order Date : 5/4/2014

Rating + 5 Amazing

Fast shipping, item was defective but it was the easiest RMA process I've ever had. 5 eggs.

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Order Date : 5/19/2014

Rating + 5 Glad to do business with

I had 0 problems so far with this seller. Granted I'm extremely skeptical of any seller on Newegg's Marketplace. But I have no complaints for this company. Product arrived well ahead of when I was expecting it. They shipped faster than most.

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Order Date : 4/24/2014

Rating + 1 Shipped wrong qunatity

Shipping realtively quick, but when placed order newegg generated 3 separate invoices for the one order, and when I finally got a ship[ped, charged invoice, Electrinic Xxpress only shipped one instead of the 2 I ordered and was charged for. Chat with Newegg supoport appears to be unreponsive.

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Order Date : 4/10/2014

Rating + 1 Deaf ears

No response from the seller. Newegg would not get involved even though the item was bought through Newegg. The TV was defective with dead pixel and one inch long black mark close to the dead pixel that would not clear up and is annoying. To return the item I have to pay shipping and restocking fee. It is not worth it. I got what was coming when buying TV from online website that is getting worse and worse.

1 out of 1 people found this review helpful. Did you? Yes No

Tommy S
Order Date : 4/23/2014

Rating + 4 No customer service

These guys don't send any info on shipping etc. never answer emails but item came 3 days after I payed. it was exactly as advertised $20 cheaper than even newegg. I would recommend them but don't expect any back and forth with them

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Electronic Express is an authorized dealer for all products we sell & every product carries full USA manufacturer's warranty.

    Return Policy

    All purchases* (see below for exceptions) are returnable if unopened; within 30 days of delivery. Shipping costs are not refundable. Upon returning merchandise you will incur the full shipping amount even if you originally had free/promo shipping.

    A minimum 15% restocking fee will be applied to any opened merchandise that is not defective. All merchandise must be returned in the original manufacturer's box with the UPC intact & the serial number on the product must match the manufacturer's box.

    *DirecTV / Installed Car Stereo / Satellite Radio - We do not accept returns on DirecTV or any installed car stereo products.

    TV Return Policy:

    It Is Extremely Important You Inspect The Product For Damages Before The Driver Leaves. If your TV appears damaged you should refuse it. Once you sign for it or open the box you cannot claim in-transit damage. If the shipping company has left and you realize that your package is damaged, immediately contact customer service. Damaged claims after 48 hours from date of delivery will not be accepted.

    TV's 42" & larger that are sealed in the original manufacturer box (never opened) may be returned within 30 days for a refund. You will receive the purchase price less shipping charges. You must insure the product when you ship it back to cover possible damages that may occur during transit. A fee will be charged for any items that were not returned.

    TV's over 42" cannot be returned & the warranty is to be handled thru the manufacturer. When your TV is delivered please inspect the TV for any obvious damage. Open the box immediately & inspect your TV. If the TV is damaged, have the driver note it on the delivery document & contact us immediately to report the damage & file a claim.

    Defective Returns

    Eligible defective products** may be returned for an exchange within 30 days from date of delivery. THE UPC LABEL MUST BE INTACT & THE SERIAL NUMBER ON THE PRODUCT MUST MATCH THE SERIAL NUMBER ON THE ORIGINAL BOX. The original product must be returned no later than 10 days from the receipt of your return authorization number. Any merchandise that does not have a return authorization number will be refused.

    We reserve the right to test defective returns and impose a minimum 15% restocking fee if the customer misrepresents the condition of the product. Any return that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product.

    ** following products are not covered under our 30 day defective return policy & will be covered soley by the manufacturers' warranty:

    All TVs larger than 42", Appliances, cell phones, Video Games & Consoles, car audio products, car stereo install parts, satellite products (DirecTV, Sirius, XM) & HDTV Receivers. TVs 42" & up will be serviced by an authorized service center & if they cannot be repaired they will be replaced for the same model only by the manufacturer.

    Damaged Returns

    If your package appears damaged upon receipt simply refuse the shipment. If the shipping company has left and you realize that your package is damaged, immediately contact our customer service dept. Please note that due to the time constraints to file a shipping damage or loss claim, all shortages, missing or damaged items must be reported within 48 hours of receipt of the product.

    Refusing Undamaged Packages

    In the event that you refuse your package, with the exception of damaged shipments, you will incur the full shipping price. If you ordered a product with promo shipping, you will still incur the full shipping price upon refusing the package.

    Price Match

    We don't price-match with other retailers for products sold on
RMA instructions
    Return Authorization

    To setup a Return Authorization, please call us, regrettably we cannot setup RA's via email. Give us a quick call and we'd be happy to help get you all setup.

    We can be reached at:
    M-F: 8am-7pm CST
    Sat: 9am-4pm CST
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