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EmpireCovers Seller Profile 888-872-6855EXT186 Email This Seller See all products from EmpireCovers
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EmpireCovers manufactures and sells innovative protective covers for cars, trucks, boats, RVs, motorcycles, patio furniture and more. Founded in 2004, EmpireCovers has grown to be a nationally recognized brand that customers have come to trust and depend on. We strive to provide our customers with products that are made from the highest quality materials and exhibit superior craftsmanship. All of our covers offer all weather protection and are long lasting to ensure that your assets remain in pristine condition. We sell covers that are designed specifically for outdoor or indoor protection, and have even expanded our product line to include carports, designer patio gazebos, and storage boxes, so that we have all your protective needs covered. Our website is easy to use, with a fully updated Make, Model and Year selector that will allow you to find the perfect fit for your vehicle. Our customer service team is friendly knowledgeable, and ready to take your call. Start protecting your assets and shop EmpireCovers today.
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Standard Return Policy
EmpireCovers.com guarantees that the car cover, truck cover, van cover, suv cover or specialty cover you order will be new, free of defects, and will fit the vehicle for which you ordered. If an item arrives damaged, used, defective, or does not fit, EmpireCovers.com will exchange that item without additional charge. If we carry no suitable replacement (the product has been discontinued, there is no size that will effectively fit the vehicle, or other similar circumstance) you get your money back, less the shipping. Occasionally we will issue a free replacement order without requiring you to return your original item to expedite the return process. In the event you are issued a free replacement order you will not be able to return that item for a refund.
Return Terms and Conditions
All returns which do not qualify under the Satisfaction Guarantee above are subject to the terms and conditions set forth below:
Returned merchandise cannot be dirty or used. It must be in new, unused, resellable condition.
Empire Covers is not responsible for items returned without prior authorization. You must contact us before you return an item to us. A restocking fee will be applied to returned merchandise received without a return merchandise authorization (RMA).
Replacements are shipped upon receipt of your return item.
Refunds for unused, non-custom items are for the item only.
Shipping charges are non-refundable, and customers are responsible for shipping the product back to Empire Covers.
Custom covers, Custom floor mats, and other "made-to-order" items are non-refundable - however, in the event that a custom item is delivered damaged or defective, Empire Covers will provide an exchange for an appropriate replacement.
EmpireCovers.com is not responsible if you do not receive your delivery due to circumstances beyond our control. We provide you with tracking information emailed to you automatically once your order ships, and tracking information is available by telephone by calling 888-872-6855 during our normal business hours. Please contact FedEx with your tracking number to resolve any delivery issues.
On an approved return, Empire Covers will issue an RMA number. These RMA numbers are valid for 30 days. All returns must be received within 30 days of delivery and have a valid RMA number and are subject to inspection prior to processing.
Photographs may be asked of any return to help back up and expedite a claim. There will be no pre-paid shipping labels given for sizing issues without a photo of the cover on the vehicle.
If a package is deemed undeliverable or refused and it is returned to us, we reserve the right to charge the customer for all shipping fees and a 20% restocking fee.
Bimini Return Policy
Please note that due to their complex packing and shipping cost, all bimini returns will be charged a 20% restocking fee and the customer will be responsible for paying for all shipping costs involved. EmpireCovers.com will gladly correct any incorrectly shipped or defective item at no extra charge to the customer within the first 30 days of receiving the order.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.