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Seller#: 0UHG6RKM1U4UH3B32

FCPC Seller Profile 852-36210062 Email This SellerEmail This Seller  See all products from FCPC See all products from FCPC

International seller. Newegg will be responsible for all RMA and general customer service.

We are in the online business in Hong Kong since early 2009. Our goal is to provide our customers products at the best price available.

We are professional in providing clients with computer hardware, gaming mouse, gaming keyboard networking device,etc

As we have good and long term relationship with some big manufacturers, our price is competitive and our service is promised.

All the package we will send by HK e-package.
In USA you can track it at:

www.usps.com

Please contact us if you need any help.
We will try out best to help you.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (38 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 16 Reviews
newegg
42%
Good Rating + 4 6 Reviews
newegg
16%
Average Rating + 3 5 Reviews
newegg
13%
Poor Rating + 2 2 Reviews
newegg
5%
Very Poor Rating + 1 9 Reviews
newegg
24%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
yawnmower1
Order Date : 4/5/2015

Rating + 1 poor seller, dreadful service

Item was not identified as coming from Hong Kong. I was surprised to see it would take a month to arrive, but could not cancel. Seller did not even put it in the post until the time limit of three weeks for delivery was already reached. No response to inquiries. Newegg made adjustments after much consultation and speaking to a supervisor.

Did you find this review helpful? Yes No

N/A
Order Date : 3/20/2015

Rating + 1 Very slow delivery

Delivery took 23 days after placing order. I checked the tracking history and it wasn't even shipped out until 15 days after the order was placed.
Seller Response:Sorry about the long delivery time
Item send from HK to USA usually will takes approx 5-15 business days.
Thanks.


Did you find this review helpful? Yes No

heids
Order Date : 3/10/2015

Rating + 1 Unbelievable

I finally received my 16 days after placing the order. I really wish I could post a picture of how it was shipped, because it was not even in a box. It was literally taken off the shelf and wrapped in bubble wrap and paper, and the top of the mouse was completely outside of the wrapping. I can't believe someone would not be more careful when shipping a piece of computer equipment.
Seller Response:We had sent it with retail package.
The photo you sent to me is also with retail package..
If the mouse has problem please contact us.
We will try our best to help you.
Thanks.


Did you find this review helpful? Yes No

Spazbot
Order Date : 2/14/2015

Rating + 2

It worked fine for a few days but then the scroll wheel stopped working correctly where when I try to scroll down it would sometimes scroll up or it would scroll when I don't even do anything at all
Seller Response:Dear customer.
I am sorry about the item has problem.
If the item has problem I am strongly recommand you contact us.
So I have a chance to help you solve the problem. (resend or refund)
Thanks.


Did you find this review helpful? Yes No

N/A
Order Date : 7/7/2014

Rating + 1 Very slow to ship

9 days between order date and acceptance at the post office. Too slow to recommend.
Seller Response:Dear customer.
Items send from HK to USA will take approx 5-15 business days.
Your order at 7-July and You received it at 21-July.
As post office usually will take somedays to update.
It is not the correct time.
Thanks.


1 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 3/11/2014

Rating + 2

I have not received this item yet and its been over 2 weeks
Seller Response:We found that you had received the item at 7-April
Really so sorry about the long delivery time.
We will try to improve it.
Thanks.


1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 3/15/2014

Rating + 3 Good cheap products, slow delivery times.

Good products and good packaging, but their products take longer than any other merchant on this site to arrive.
Seller Response:Really so sorry for the long delivery time.
The item is ship from HK to USA.
It usually will taks approx 5-15 business days.
Thanks.


1 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%
This is our Standard Return Policy. Items covered by this policy (those products for which Newegg states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

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