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Seller#: 0UHG6RKM1U4UH3B32

FCPC Seller Profile 852-36210062 Email This SellerEmail This Seller  See all products from FCPC See all products from FCPC

We are in the online business in Hong Kong since early 2009. Our goal is to provide our customers products at the best price available.

We are professional in providing clients with computer hardware, gaming mouse, gaming keyboard networking device,etc

As we have good and long term relationship with some big manufacturers, our price is competitive and our service is promised.

All the package we will send by HK e-package.
In USA you can track it at:

www.usps.com

Please contact us if you need any help.
We will try out best to help you.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (50 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 18 Reviews
newegg
36%
Good Rating + 4 6 Reviews
newegg
12%
Average Rating + 3 6 Reviews
newegg
12%
Poor Rating + 2 2 Reviews
newegg
4%
Very Poor Rating + 1 18 Reviews
newegg
36%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 7/11/2015

Rating + 1 Is this 2015?

I ordered this mousepad and still have yet to receive going on three weeks. I will be mindful of sellers on my next purchase.

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Shea
Order Date : 7/16/2015

Rating + 1 Slow Boat From China

I guess I must join the chorus of reviewers complaining about the sluggishness of this company when it comes to shipping orders. My order consisted of a single mouse which was in stock and ready to go. I'm posting this before I've received the item because it's been 12 days since my order was processed, and only now have they posted a "tracking number". I am given no clue as to the identity of the shipping company; having tried all the biggies, I suspect it is a pointless exercise trying to find out who is actually carrying my order. A review of all previous reviews of this outfit shows their tendency to whine that, "Hey! It's coming all the way from Hong Kong!" As if that is an excuse for taking 10 days or more to package and send off an order. It's NOT the shipping distance here, it is this company's internal laziness that seems responsible for the huge delays in delivery time. If I have a choice in future between this outfit and another, I know which way I'll jump.

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GDI
Order Date : 6/27/2015

Rating + 1 slow shipping

I ordered in late June. Item supposedly shipped July 2nd 2015. I was advised by Newegg, that I should receive in 5-15 business days. Well, the 15 days was up July 24th and still no keyboard and mouse. Item still not showing up on USPS tracking number given. Ridiculous.

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GDI
Order Date : 6/29/2015

Rating + 1 SHIPPING IS SLOW

I didn't realize this seller was based out of Hong Kong. Ordered 2 keyboards with mouse on 6/27/15 and 6/29/15. Appeared both were shipped 7/2/15. I m still waiting to recieve items as of 7/20/15. Tracking numbers given still not showing up on USPS. Newegg claims 5-15 business days and said should be delivered by 07/24/15. Almost a month after order was made. Most items I have purchased on Newegg are delivered in 2-5 days. Just disappointed I didn't look closer at supplier and comments from other buyers in regards to slow shipping.

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MykySpyky
Order Date : 6/16/2015

Rating + 1 AVOID BUYING

I have not received my keyboard....its taking way too long to arrive.

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yawnmower1
Order Date : 4/5/2015

Rating + 1 poor seller, dreadful service

Item was not identified as coming from Hong Kong. I was surprised to see it would take a month to arrive, but could not cancel. Seller did not even put it in the post until the time limit of three weeks for delivery was already reached. No response to inquiries. Newegg made adjustments after much consultation and speaking to a supervisor.
Seller Response:Really so sorry about the long delivery time.
Please contact us by newegg message.
we will respone within 24 hrs
Thanks.


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N/A
Order Date : 3/20/2015

Rating + 1 Very slow delivery

Delivery took 23 days after placing order. I checked the tracking history and it wasn't even shipped out until 15 days after the order was placed.
Seller Response:Sorry about the long delivery time
Item send from HK to USA usually will takes approx 5-15 business days.
Thanks.


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heids
Order Date : 3/10/2015

Rating + 1 Unbelievable

I finally received my 16 days after placing the order. I really wish I could post a picture of how it was shipped, because it was not even in a box. It was literally taken off the shelf and wrapped in bubble wrap and paper, and the top of the mouse was completely outside of the wrapping. I can't believe someone would not be more careful when shipping a piece of computer equipment.
Seller Response:We had sent it with retail package.
The photo you sent to me is also with retail package..
If the mouse has problem please contact us.
We will try our best to help you.
Thanks.


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Spazbot
Order Date : 2/14/2015

Rating + 2

It worked fine for a few days but then the scroll wheel stopped working correctly where when I try to scroll down it would sometimes scroll up or it would scroll when I don't even do anything at all
Seller Response:Dear customer.
I am sorry about the item has problem.
If the item has problem I am strongly recommand you contact us.
So I have a chance to help you solve the problem. (resend or refund)
Thanks.


Did you find this review helpful? Yes No

N/A
Order Date : 7/7/2014

Rating + 1 Very slow to ship

9 days between order date and acceptance at the post office. Too slow to recommend.
Seller Response:Dear customer.
Items send from HK to USA will take approx 5-15 business days.
Your order at 7-July and You received it at 21-July.
As post office usually will take somedays to update.
It is not the correct time.
Thanks.


1 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%

RMA Policy
    RMA Policy
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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