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Seller#: 0UH8ISD1C3BQ574F1

Factory Authorized Outlet Seller Profile 800-629-3325 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Factory Authorized Outlet See all products from Factory Authorized Outlet

Monday – Friday  ( 8:00am – 5:00pm PST) No Weekend Hours

Factory Authorized Outlet (FAO) began as a small company with a big mission: Provide Shoppers the Best Products at the Best Prices. FAO is proud to offer top products at competitive prices. Shopping should be a simple and enjoyable process and that is what FAO aims to do. By offering 24 hour service and placing customer satisfaction as the highest priority, FAO is now a premier seller Nationwide and is able to maximize it's logistics and shipping process to exceed customer expectations. FAO stocks most of the items it sells in it's 80,000 Sq. Ft Warehouse however it also utilizes shipping directly from the Manufacturers warehouse in order to minimize transit times. All items that are sold by FAO carry the full manufacturers warranty and a 30 day satisfaction guarantee.

Rest assured, that when you buy from Factory Authorized Outlet you are getting:

* Top quality products at competitive prices.
* Pre & Post Sale Support - Buy with Confidence
* Full Manufacturer's Warranty - Standard with every product we sell.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (232 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 155 Reviews
Good Rating + 4 33 Reviews
Average Rating + 3 7 Reviews
Poor Rating + 2 9 Reviews
Very Poor Rating + 1 28 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 10/31/2015

Rating + 2 Sales order number: 246270176

Got the wrong item, returned it for credit over a week ago and still no credit issued

0 out of 2 people found this review helpful. Did you? Yes No

Order Date : 9/5/2015

Rating + 5 Yamaha EF200IS

Shipped in a timely manner and received when expected.

It arrived in a Yamaha box that was a bit beat up(the box, not a mark on the generator) but nothing I wouldn't expect from something of this size and weight with a cross country trip from California to Massachusetts. Certainly not the sellers fault, maybe Yamaha should consider using larger staples.

All said and done, I have zero hesitation ordering from FAO in the future.

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Order Date : 6/17/2015

Rating + 1 Worst Company Ever!

I ordered from them because I thought I would receive great service from a NewEgg third-party merchant. However, my order was updated with the WRONG tracking number. Now I'm on the THIRD week trying to get a hold of them and neither NewEgg nor Factory Authorized Outlet will respond to my inquiries. NewEgg just sends out an email. They have my payment of THREE HUNDRED dollars. The tracking information is for an order out in Virginia while I reside in California. Never will I order from NewEgg or this third-party vendor again!

1 out of 2 people found this review helpful. Did you? Yes No

Order Date : 4/26/2015

Rating + 5 Excellent Service

Caster damaged in shipment (50lbs of steel with half-inch Styrofoam-manufacturer's packaging), called, no fuss, they promptly shipped replacement. Very pleased with Factory Authorized Outlet. Price and delivery time were good, too.

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Order Date : 2/26/2014

Rating + 5 Great

I got this in 3 days and it has been great, my son in law had to borrow it for a week and love it. It was quiet running and he love to be able to run on Propane gas and ran over 20 hrs per tank(20lb).

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Order Date : 11/18/2014

Rating + 5 Exactly what I expected

Thank you!

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Order Date : 10/12/2014

Rating + 5 Great heater

After RMA, since the the first heater can't meet set point, the second one works perfectly. FAO phone help desk is helpful and Melissa , their Claims Analyst did the rest. Thanks.

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Order Date : 7/18/2014

Rating + 1 Poor Customer Service

Order and no response, had to get my credit card refunded.

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Order Date : 8/1/2014

Rating + 5 Factory Authorized Outlet = Fast, Awesome Outlet

I love it when a marketplace seller exceeds my expectations. Superb prices, super fast shipping, to my door service without a hitch. Thank you FAO!

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Order Date : 4/8/2014

Rating + 5


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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    General Return and Refund Policy
    Our return policy gives you 30 days from the shipping date to return any product, provided it's new, unused and in the original packaging as received or defective. We highly recommend that the buyer thoroughly inspect the purchased product before using it and also ensure the user of the product is familiar with the correct application and proper care. If an item is opened and deemed to be defective within 30 days from the shipping date return the item to Max Tool with the proper RMA number and Max Tool will replace it with an identical item or a full store credit will be issued upon approval of the return. If a refund is requested a 15% restocking charge will be accessed upon approval of the return. Return shipping is the responsibility of the buyer. We cannot accept returns for any reason after 30 days from the shipping date.

    Max Tool will only pay the return shipping costs if the return is a direct result of our error (you received an incorrect item) and re-ship the correct item at no charge.

    All "Free Shipping Offers" will be charged a normal shipping charge before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold the remaining items and returned items will be billed for the normal shipping charges.

    All shipping charges "ground or express" are non-refundable.

    All free gifts must be returned before a credit will be processed or Max Tool will deduct the value of the gifts from the refund.

    All manufacturers' warranties will prevail.

    Warranty shall not apply to: products which are used for a purpose other than which they were designed for or which have been altered in any way that would be detrimental to the performance or life of the product. Misapplication, misuse, negligence will revoke the warranty.

    All DuroMax generators and engines have a 30 day replacement warranty and carry a full 1 year parts warranty. Parts are no charge during the warranty period and freight charges are the responsibility of the customer. Return shipping is the responsibility of the buyer. All shipping damages must be claimed with the designated shipper. Check the unit for damage before signing the bill of lading or delivery receipt.

    All returns are subject to our approval and must be accompanied by an RMA issued by a Max Tool representative in order to be processed. All orders returned without the RMA number will be accessed a charge of $15.00.

    When we have received and processed your return, we will send you an email confirmation. Refunds take 5 to 7 business days to show a credit on your credit card. The credit will be for the amount of the merchandise ordered after any freight or restocking charges.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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