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Pros: The software was not available on the Canon USA site. The Canon tech support was unaware of the update. A third party tech support site found it on the European Canon site. I notified Canon support.
Cons: Canon support has little knowledge of the product. My tech support person was wonderful. Talked to the engineers who suggested a solution we had already tried.
Other Thoughts: Once updated, it works fine.
Reviewed By:Stephen S.,3/15/2015 8:45:41 AM
This reviewer reports that his/her technical understanding of this type of product is Low and has owned this product 1 week to 1 month. Did you find this review helpful?
Reviewed By:N/A,12/14/2014 3:54:59 AM
This reviewer reports that his/her technical understanding of this type of product is Somewhat High and has owned this product 1 day to 1 week. Did you find this review helpful?
Pros: Effortless installation - just line-up guide pins and lower printer - no other connections. Works perfectly with auto paper selection. Holds an entire ream of paper.
Cons: Price. Cost 63% of printer. Then again, the printer was a great deal and the extra tray is a quality piece of equipment.
Other Thoughts: Used with an HPLJ M401DNE printer. All paper handling, including auto-duplexing, works as expected. I use this tray (3) for Letter, and the internal tray (2) for legal and Windows doesn't have any problem defaulting to this and sending jobs designated as legal-sized to tray 2, which was a real irritant with my old LJ2100 with an optional tray.
Reviewed By:Steve R,11/26/2014 8:52:04 AM
This reviewer reports that his/her technical understanding of this type of product is High and has owned this product 1 day to 1 week.
Pros: I've purchased a lot of fuser kits, never had an issue with an official HP fuser. I've had issues with refurbed ones, that just don't last as long as they should. For the business I work for, it's worth getting HP. It also comes with the manual, plus gloves to keep toner off yourself. Also easy to swap out, and manual is easy to follow if needed.
Cons: no cons
Reviewed By:Eric J,10/24/2014 8:47:23 AM
This reviewer reports that his/her technical understanding of this type of product is High and has owned this product more than 1 year.