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FirePower Technology Seller Profile 800-722-6555 Email This Seller See all products from FirePower Technology
PC Power & Cooling is now FirePower Technology
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Standard Return Policy
In order to receive a full refund, the item must be returned in the same condition in which it was sold. Return shipping charges are non-refundable, and restocking charges may apply depending on the condition of items returned, If you are turn or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. FirePower is not responsible for packages lost in transit without proof of tracking.
To return or ecahnge an item, please first obtain a Return Material Authorization (RMA) number by either calling (800) 722-6555 or logging a trouble ticket at www.firepower-technology.com. Once your RMA number has been issued, please send the item including proof of purchase and all original packaging and accessories to:
FirePower Technology, Inc.
5995 Avenida Encinas
Carlsbad, CA 92008
Attn: Product Returns
Marketplace: If you purchased an item from a FirePower marketplace seller and need to return it, please refer to the Seller’s return policies and procedures.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.