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Seller#: 0UH8ISD12CZI3EEF6

Firemall LLC Seller Profile 845-520-4200 Email This SellerEmail This Seller  See all products from Firemall LLC See all products from Firemall LLC

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (79 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 50 Reviews
newegg
63%
Good Rating + 4 10 Reviews
newegg
13%
Average Rating + 3 3 Reviews
newegg
4%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 16 Reviews
newegg
20%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Marek
Order Date : 11/21/2012

Rating + 1

I have completely forgot about this order, I actually never received the Altec headphones from them (11/21/2012). I did receive the other headphones I ordered at the same time (Logitec), but this was directly from Newegg not from the Mall.

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Angry
Order Date : 8/19/2012

Rating + 1 No Reply

Hello i place an order on 8/19/2012 and when receive this order i works fine untill now and i did notice that when ever i dock my ipad it does not lock in both sides of my ipad, a friend of mine also purchase this same doc and his came with a rubber insert that holds the ipad in its place, is there away i can have that rubber insert sent to me or other steps i need to take to get that peice that was suppose to be in the box? Order #105783159 Tracking #:9405510200829462163896 (MP450)
Seller Response:Good Afternoon,
I apologize for the issue you are having with your unit. Please contact me directly and we will make sure to either send you the missing piece, or replace it.

My direct line is 845-520-4200

Best Regards,
Rachel


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Marco
Order Date : 12/12/2012

Rating + 1 These guys are not Newegg Quality

I ordered two stereo headphone/ear buds on 12/12/2012 @ 9:46 PM. I also ordered a Lenovo Ideatab from Newegg at the same time. I got the Lenovo 2 days later and the tracking # the day before. As for the ear buds from this vendor - Firemall LLC - well - it's 12/16/2012 and i just got an email with a tracking # which isn't even valid (meaning, it's not a # that can actually be used for tracking according to the US Postal Service) and yet they are charging me $12.95 for shipping for a 5 to 7 day delivery time which probably cost them $2.45 max from USPS. This is the first time I've ever felt compelled to complain before the product has even arrived. Seriously - if it takes them 4 days to give me a tracking #, and then the tracking # isn't even valid for tracking and they choose to ship it via the cheapest possible method with the longest delivery time and then charge me a shipping price which is almost as much as the product I'm ordering - well - maybe I'll just stick to Newegg next time.

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N/A
Order Date : 10/19/2012

Rating + 1 Very poor

No contact, no item...never got shipped. I have tried contacting and no response but they were really good at taking my money.

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explor31
Order Date : 9/24/2012

Rating + 3 ok... i guess...

Item arrived not in retail packaging. Did not ship UPS. These are all things that I expect from Newegg. Or, at least a warning that that's what is going to happen.

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Geno
Order Date : 8/19/2012

Rating + 5 Fast Shipping

I'm very happy with my transaction with Firemall LLC.

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jkupa10
Order Date : 6/29/2012

Rating + 1 Terrible

I figured the bluetooth headset I was getting from here was a refurbished item due to such a low price, but I'm not sure if it was even refurbished, it looks like it's just plain used. There are some big chunks taken out of it and the paint is peeling on other parts. The thing works fine for now, but it really looks like it's on its last leg. I definitely won't be buying from this company again if I see them listed.

1 out of 1 people found this review helpful. Did you? Yes No

Ruralmandan
Order Date : 6/6/2012

Rating + 5 Great help

Had a faulty device sent to me and contacted seller for RMA. They wasted no time getting me an RMA number and were as quick as possible getting a replacement sent out. I have no problem recommending this seller to anyone. Thanks.

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donktastic
Order Date : 5/26/2012

Rating + 5 Just like Newegg

I could not tell the difference between these guys and ordering directly from Newegg, and that's the best praise I can give.

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Sayko
Order Date : 5/24/2012

Rating + 1 Poor, Very Bad

i bought from them Motorola Elite Sliver, after a week they provided me with the tracking number. the next day they sent me an e-mail that my order has been refunded. i call them, and they said we out of stuck. after arquing, they said we can't sell it for this price. i asked them to talk to the manager, and they said the manager is not here, we will get back to you tomorrow. i received an e-mail from them the next day; telling me that the manager will get back to you on Monday. i am tired, and i am just giving up.
I am just telling what happened.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    30 days return in original packaging. We reserve right to charge up to 15% restocking fee if item is not returned in the original condition.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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