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FishUSA Seller Profile 800-922-1219 Email This Seller See all products from FishUSA
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Standard Return Policy
If you are not completely satisfied with your order, simply return it to us within 30 days of its shipment date and we will credit you for the entire amount of your order less the shipping charges. Exchanges can also be made within 30 days of the shipment date. The following exceptions to this policy apply: Laundered (washed) garments and cannot be returned or exchanged. CDs, DVDs and VCR movies can be returned only if they are unopened and unused and the factory-seal and shrink-wrap is unbroken (unless the item is defective or damaged).
To return an item, please first obtain an RMA through Newegg. Once the RMA has been otbainted, send returns and exchanges with postage prepaid to:
1807 Pittsburgh Avenue
Erie, PA 16502
For your protection, please insure the package for its full value and obtain a package tracking number. We cannot be responsible for lost or damaged packages that are sent to us for return or exchange.
Please keep all packaging materials, manuals, warranties and accessories intact. Products with missing or severely damaged packaging, manuals, warranties or accessories will be subject to a 15% restocking fee.
Damaged or Lost Items
If you receive a package that is visibly damaged, please note the damage on the carrier's freight bill or receipt. Be sure to obtain a copy. Once received, keep the original package, all packing materials and parts intact. Please contact our Customer Service Department at 800.922.1219 within ten calendar days after receiving a damaged shipment, or as soon as you determine that a shipment is lost.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.