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Seller#: 0UHIQWIKOTBDHM69A

Floureon Seller Profile 929-2505951 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Floureon See all products from Floureon

Floureon company was formed in 2005. Through organic growth the company has expanded its Market presence and capabilities as represented in its four locations across North America.

Floureon company offers a broad range of battery products which are supported by some of the most advanced battery manufacturers of the world.

Floureon company has recently become ISO certified in order to maintain its commitment to continual quality improvement.

Our customers are the reason why we exist. Our mission as a company is to provide the highest quality products that our customers can expect. We are driven to meet and exceed our customer expectations for quality and service.

Floureon company strives to provide a growth oriented, technically innovative and stable work environment for our employees. The company has a 25 year commitment to maintaining safe injury free workplace environment for its staff.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (113 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 70 Reviews
newegg
61%
Good Rating + 4 20 Reviews
newegg
18%
Average Rating + 3 3 Reviews
newegg
3%
Poor Rating + 2 2 Reviews
newegg
2%
Very Poor Rating + 1 18 Reviews
newegg
16%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Jhon S.
Order Date : 4/11/2015

Rating + 1 Still waiting for item

Ordered item on 4/11/15 and still didn't received it yet, they should specify that item is in China. I would have not ordered this thing if I know it was going to take this long.

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Kato
Order Date : 4/9/2015

Rating + 1 2nd mouse

I originally ordered a mouse that didn't work upon arrival, figuring it to be just a bad mouse i ordered another after contacting the seller about the issue. they informed me i would receive a partial refund which i never received and the 2nd mouse worked for about a week then it started malfunctioning. i play a lot of video games where holding left or right click is how you move and now the mouse randomly releases right click and i have to hit it again, this happens quite frequently.

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Austin (Ox)
Order Date : 4/13/2015

Rating + 5 Better than Expected

The mouse I ordered was delivered the earliest possible according to the shipping agreement, and is an extremely high quality for what I paid.
Seller Response:Dear valued Austin , thanks very much for leaving us 5 eggs and 100% positive feedbacks, we are very glad that you are satisfied with our items, and we hope you will come to our store again at any time you want
May you and your family be happy every day !
Best regards
Floureon


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N/A
Order Date : 3/15/2015

Rating + 1 Poor service

I was unable to get any tracking information from this seller. I emailed them to request the information and it was the same day I received my package. They gave me the tracking information and told me it was delivered. I was happy I got my package, but was frustrated that I could not track it.

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Kato
Order Date : 4/6/2015

Rating + 3 Gaming mouse

Shipping was extremely fast.
The immediately replied to help resolve my issue.
pro - comfortable with a nice design and some cool lighting to go with it
Cons - Right click didn't work on the mouse and it would cost more to send it back than it cost to buy it. They offered to refund 1 dollar of the cost to me for the trouble.

I am ordering another mouse hoping that this one works since my only complaint is the right click not working on the one i received and lets face it the price isn't bad at all

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JS0301
Order Date : 12/1/2014

Rating + 1 Ankov Car DVR

This is of Extremely cheap quality. It never worked since purchase. I bought two of them, and both were defective. the Manufacturer only offers thirty day returns, which is the minimum that new egg requires to sell on their site. Do Not Purchase. You Will Be Sorry!

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LordNelson8
Order Date : 2/6/2015

Rating + 5 Very cool!

Really cool seller, would buy again! :)
Seller Response:Dear valued Justin,
Thanks very much for leaving us 100% positive feedbacks, we are very glad that you are satisfied with our items and we hope that you will come to our store next time whenever you want
May you and your family be happy every day !
Best regards
Floureon


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Jason E.
Order Date : 2/27/2015

Rating + 5 Pleasant Surprise

Got two Canon camera batteries from these guys and they were both charged when they came! When I bought batteries from other sellers in the past, they came empty, so I was pleasantly surprised this time. These guys charged them for me ahead of time. Recommend buying from this seller!
Seller Response:Dear valued Jason, thanks very much for leaving us 5 eggs and 100% positive feedbacks, we are very glad that you are satisfied with our batteries, we hope you will come to our store again whenever you want
May you and your family be happy every day and we hope everything goes well with you !
Best regards
Floureon


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Sam
Order Date : 2/19/2015

Rating + 5 Fast & Friendly

Order received quickly, Customer Service even sent a follow up email. Would order from them again.

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N/A
Order Date : 2/3/2015

Rating + 5 Courteous service

I bought this monitor, thinking that it's both a rear view mirror and a back-up camera monitor. Upon discovering my mistake, seller graciously accepted RMA and promptly refunded my money. Thanks for the great service!
Seller Response:Dear valued Nam, thanks very much for leaving us 100% positive reviews, we are very glad that you are satisfied with us, and we hope that you will come to our store next time whenever you want
May you and your family be happy every day and we hope that everything will go smoothly with you
Best regards
Shiny


Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Floureon Store offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise.

    By placing an order, you agree to the following policies:
    Your return must meet the following criteria or it will be rejected and returned back to you at your cost.

    Basic Criteria:
    All returns must include the following:
    * Original Condition
    * All accessories
    * Manuals, warranty registration, etc.
    * Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired

    Basic Policy
    Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:

    (1) An RMA number included Damaged/DOA/Defective shipments must be requested within (30) days of the delivery date. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. In the event an item is sold with "free shipping", Floureon will refund the amount of sale.


    (2) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until the part is received.

    (3) Customer is responsible for return shipping expenses unless the item is defective/ damaged. Replacements will be shipped at our expense.


    (4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.

    (5) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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