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Seller#: 0UHZRBI9C9RJU36A4

Focalgadgets Seller Profile 800-390-1119 Email This SellerEmail This Seller  See all products from Focalgadgets See all products from Focalgadgets

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (20 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 16 Reviews
Good Rating + 4 1 Reviews
Average Rating + 3 1 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 2 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 6/19/2016

Rating + 1 Restocking fees

Restocking fees?? I bought this item thinking it has 2 slots of HHD ,but this item had only one! so simply its no use for me.So I wanted to return it and I coudent since his restocking fee is 8.99 and shipping is 7.00 $ and this external docking station is worth only 21.99 so I am getting 5 $ back .... that is what happened .

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David E.
Order Date : 2/17/2016

Rating + 1 Item does not match description - package sent to wrong address

The shipping label on my package didn't have all three digits of the suite number I provided which delayed the delivery of the package. Then when I got the item, the product did not fit the description listed by the seller.

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Order Date : 3/15/2015

Rating + 5 Great seller

Items shipped quickly and arrived in perfect packaging. Item works perfectly.
Seller Response:Thank you for your positive feedback.:)
Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Please kindly contact us if you have any question.
Yours Sincerely, Focalgadgets

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Order Date : 8/20/2014

Rating + 5 Fast shipping, great product

I bought a noppo mini choc keyboard and it's awesome.
Seller Response:Thank you for your positive comment. Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Yours Sincerely,

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Order Date : 5/9/2014

Rating + 5 Quick and good

Keyboard showed up very promptly and was well packaged!

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Order Date : 4/19/2014

Rating + 5 Couldn't have asked for better

The speed at which my order arrived was ridiculous. It was shipped in perfect condition and packaged in a way to where it could not be damaged. I would buy a totaled used car from Focalgadgets if given the opportunity. A+++++

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Order Date : 4/2/2014

Rating + 5 Quality Service

Some kind of inventory error came up and they contacted me immediately with a perfectly reasonable alternative. My order wasn't delayed, I got exactly what I wanted, and I didn't have to yell at anyone. :)

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Order Date : 10/14/2013

Rating + 5 Great Vendor - Excellent Service & Quick Delivery

Excellent service. Quick Delivery and great price. I will def use them again. Totally recommend them

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Order Date : 11/10/2013

Rating + 5 Good job

Was also hesitant to order from unkown seller like this but with Newegg backing them up, I was ready to try them out.
Ordered on 10th, was here on 16th, properly packaged and protected. Boxing could be wrapped for a gift. Came with all parts and brand new exactly as promised.
My order was the Keycool keyboard model 84II in black with Cherry Brown Switches and White LED backlite. Had NO problems at all, was looking at spending weeks waiting for cutoms or something to delay it, but was pleasantly surprized by how quick it got here.
Came from Kentucky, USA.

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Order Date : 10/18/2013

Rating + 5 Bought a Keyboard from them.

Was kind of nervous buying something from them because they had no reviews at all but decided to go ahead and get my Noppoo mid 87 anyways. Placed order on Friday with free shipping my keyboard was here on Monday. Very good service. Do not hesitate to buy from them.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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