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Seller#: 0UH8ISD1YWMAWH5D5

Freshware Inc. Seller Profile 626-284-8330 Email This SellerEmail This Seller  See all products from Freshware Inc. See all products from Freshware Inc.

Freshware Inc. was founded in 2009 in Alhambra, California. We began as a team that worked together for a leading global distributor and shared a common passion for creating a great resource for all things kitchen related.

In the beginning our company focused its attention on silicone bakeware; it was precisely this passion that has allowed us to grow. Our goal is to build and maintain a good reputation in the kitchenware industry by offering cost-effective, high-quality solutions to various customers.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2 Reviews ):
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2 Reviews
newegg
100%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 0 Reviews
0%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Return Policy

    Our goal is that you're completely satisfied with your purchase. We take pride in the quality of the products we sell, and offering great customer service is our top priority! If you're not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to find a product that will work for you!

    30-Day Satisfaction Guarantee

    If you're not satisfied with your purchase, your item may be exchanged for another product or refund with 15% restocking fee within 30 calendar days (unless otherwise stated).

    Return Shipping Costs

    You will be responsible for the the original shipping costs unless the return is a result of our error. Original shipping costs will be refunded when the shipment was due to our error such as the wrong item being shipped or damages that occurred during the shipping process.

    All products must be returned with its original box and packing materials provided by the manufacturer. You will be responsible for return shipping costs unless otherwise agreed upon.

    Return Authorization Number

    A Return Authorization (RMA) form is mandatory for all exchanges. Shipments sent back to our warehouse with an RMA number will be refused. We also recommend tracking and insuring all packages being sent back to us.
RMA instructions
    Initiating the Returns Process

    Please email us at support@freshware.com to obtain an RMA number. One of our associates will respond to your request within 24 hours with an RMA number as well as shipping instructions.

    Refund with 15% restocking fee will be issued after our returns department receives and processes the item in question. If the product was damaged in shipment, we will be glad to ship you a replacement product.
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