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Seller#: 0UH8ISD1YWMAWH5D5

Freshware Inc. Seller Profile 626-284-8330 Email This SellerEmail This Seller  See all products from Freshware Inc. See all products from Freshware Inc.

Freshware Inc. was founded in 2009 in Alhambra, California. We began as a team that worked together for a leading global distributor and shared a common passion for creating a great resource for all things kitchen related.

In the beginning our company focused its attention on silicone bakeware; it was precisely this passion that has allowed us to grow. Our goal is to build and maintain a good reputation in the kitchenware industry by offering cost-effective, high-quality solutions to various customers.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2 Reviews ):
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 0 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Return Policy

    Our goal is that you're completely satisfied with your purchase. We take pride in the quality of the products we sell, and offering great customer service is our top priority! If you're not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to find a product that will work for you!

    30-Day Satisfaction Guarantee

    If you're not satisfied with your purchase, your item may be exchanged for another product or refund with 15% restocking fee within 30 calendar days (unless otherwise stated).

    Return Shipping Costs

    You will be responsible for the the original shipping costs unless the return is a result of our error. Original shipping costs will be refunded when the shipment was due to our error such as the wrong item being shipped or damages that occurred during the shipping process.

    All products must be returned with its original box and packing materials provided by the manufacturer. You will be responsible for return shipping costs unless otherwise agreed upon.

    Return Authorization Number

    A Return Authorization (RMA) form is mandatory for all exchanges. Shipments sent back to our warehouse with an RMA number will be refused. We also recommend tracking and insuring all packages being sent back to us.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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