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Freshware Inc. Seller Profile 626-284-8330 Email This Seller See all products from Freshware Inc.
Freshware Inc. was founded in 2009 in Alhambra, California. We began as a team that worked together for a leading global distributor and shared a common passion for creating a great resource for all things kitchen related.
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Standard Return Policy
Our goal is that you're completely satisfied with your purchase. We take pride in the quality of the products we sell, and offering great customer service is our top priority! If you're not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to find a product that will work for you!
30-Day Satisfaction Guarantee
If you're not satisfied with your purchase, your item may be exchanged for another product or refund with 15% restocking fee within 30 calendar days (unless otherwise stated).
Return Shipping Costs
You will be responsible for the the original shipping costs unless the return is a result of our error. Original shipping costs will be refunded when the shipment was due to our error such as the wrong item being shipped or damages that occurred during the shipping process.
All products must be returned with its original box and packing materials provided by the manufacturer. You will be responsible for return shipping costs unless otherwise agreed upon.
Return Authorization Number
A Return Authorization (RMA) form is mandatory for all exchanges. Shipments sent back to our warehouse with an RMA number will be refused. We also recommend tracking and insuring all packages being sent back to us.
Please email us at email@example.com to obtain an RMA number. One of our associates will respond to your request within 24 hours with an RMA number as well as shipping instructions.
Refund with 15% restocking fee will be issued after our returns department receives and processes the item in question. If the product was damaged in shipment, we will be glad to ship you a replacement product.