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GSAstore Seller Profile 813-343-8900 Email This SellerEmail This Seller  See all products from GSAstore See all products from GSAstore

GSAstore established July 1998 as e-commerce portal providing Computer and Electronic products to the Government Entities under NIH/NITAAC ECS-II contract. Later we expanded to to provide quality products to the general pulblic.

GSAstore is committed to providing the highest standard of customer service for our customers.
Specializing in Electronic Products and Accessories.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (101 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 64 Reviews
Good Rating + 4 19 Reviews
Average Rating + 3 5 Reviews
Poor Rating + 2 4 Reviews
Very Poor Rating + 1 9 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 6/17/2014

Rating + 5 Great Product!

Purchased this as a gift for my pops since he does alot of cable work and he is really happy with it.

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Order Date : 8/12/2013

Rating + 5 As I expected ordering from New Egg

These guys were very prompt with shipping the item i order ed

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Order Date : 6/6/2013

Rating + 1 Did not receive the correct keyboard

The keyboard that i received will not work for my tablet.

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Order Date : 6/7/2013

Rating + 1 received wrong item

horrible service. no contact info on their site. received the wrong item with packing for someone else's order.

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Order Date : 5/8/2013

Rating + 5 Got exactly what I expected.

I received the item exactly as advertised and faster than I expected. Thank you very much!

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Order Date : 3/23/2013

Rating + 1 Scam, swapped item, disgrace to Newegg's Reputation!

Item#: 9SIA1FW0CJ5344 GSAstore New Model Bluetooth ® Keyboard and Case for Samsung GALAXY Tab 2 (Model: P3113) - Color: Black Now for the item I got... Not as described above, not black in color (aside from the "Snap-on cover" that the keyboard is actually in...) In no way is this "COVER" a case, and in no way, does it look anything like the item I paid for on Item functions as described, but the fake $60 savings was made up by sending me a much cheaper item! The item I received as a gift for my wife, did not offer protection for the back of our Galaxy Tab 2, however it snapped right on the face, and fit so well, we thought we would break one or the other devices... This is not suggested, I was never contacted about the swap! The box was soft from moisture, so not a wrap-able gift idea! Overall ruined the meaning for making this a gift to my wife! Glad now, to know poor items/quality is now sold here... :\

Super Fail!!! Grade: 0% F-

I gave 1 egg as no option for 0 eggs!

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Order Date : 3/2/2013

Rating + 4 Bluetooth case/keyboard

Item was easy to hook up to Tablet thru Bluetooth,
but according to spouse, the keyboard was less than responsive and would recommend a better product! Case was of good enough quality for the price!
I would spend more for better quality!

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 1/1/2013

Rating + 4 Pretty Good

Customer service was excellent. I was originally sent a malfunctioning keyboard. Immediately after I contacted the seller I was sent a replacement keyboard. The first keyboard wouldn't type several of the letters and also it wouldn't type periods at all, so I couldn't type a sentence, let alone end a sentence (making it basically useless). This new keyboard seems to type all of the letters properly; but it, too, won't type the period. :-( I guess I can use the tablet's onscreen keyboard to end my sentences, but I wish the period key would work. Period. Also, this new keyboard doesn't fit properly into the case that came with the original keyboard; but I suppose I can live with that. One star for the first keyboard, 3.5 stars for the replacement keyboard, and 5 stars for customer service (total = 3.5 rounded up to 4 stars).

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Order Date : 12/25/2012

Rating + 2

The keyboard does not work. It worked fine for the first few days then certain keys will not type on the keyboard. I find it absolutely frustrating.

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Order Date : 1/6/2013

Rating + 5 FAST Shipping

Very pleased with GSAstore.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    You may return new, unopened items sold by GSAstore within 30 days of delivery for a full refund. <br><br>
    You have to obtain an RMA before shipping the product back. The RMA should be shown on the package. <br><br>
    Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error or product received is defective. In the event that product returned is missing parts we reserve the right to reject the refund. <br><br>
    We ship all products via USPS with tracking. Products that have been scanned by USPS as delivered or notice left are considered delivered. Lost or stolen are not refundable. <br><br>
    You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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