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GSAstore Seller Profile 813-343-8900 Email This Seller See all products from GSAstore
GSAstore established July 1998 as e-commerce portal providing Computer and Electronic products to the Government Entities under NIH/NITAAC ECS-II contract. Later we expanded to to provide quality products to the general pulblic.
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Standard Return Policy
You have to obtain an RMA before shipping the product back. The RMA should be shown on the package. <br><br>
Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error or product received is defective. In the event that product returned is missing parts we reserve the right to reject the refund. <br><br>
We ship all products via USPS with tracking. Products that have been scanned by USPS as delivered or notice left are considered delivered. Lost or stolen are not refundable. <br><br>
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.