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Established in 2001, Gear 1 Music sells musical instruments, accessories and sheet music. We lovingly ship our products all over the world. Located in downtown Panama City, Florida, Gear 1 Music is an Internet retailer with a loyal customer following and a focus on growing the best Small Business in America. We offer an always- expanding selection of musical instruments, accessories, band equipment, and teaching aids with the commitment to provide outstanding customer service to our valued customers all over the world. Our staff is made up of musicians and lovers of music. We are a family owned business. Gear 1 Music is the brainchild of Kenny Stinnett, who was thrilled to combine his corporate world experience with his love of music and create a company that serves musicians. Support a small business that loves music and respects musicians – shop Gear 1 Music.
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Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: 15.00%
If you are not completely satisfied with any item*, return it to us in new condition within 30 days of the invoice date and we will refund the original product purchase price, less a 15% restock fee. Shipping/handling charges are not refundable. Product must be in factory fresh, resellable condition including all original packing and paperwork, warranty card and owners manual. Items returned without an authorization number or items returned that are not in original condition are subject to a minimum 25% restocking fee or may be refused.
*Books, videos, CDs, DVDs, cassettes, internal earpieces, all mouth blown instruments, software and special orders are not covered by this return policy.
Before returning any item, contact us for a return authorization (RA) number. Unauthorized returns will be refused.
To receive a (RA) number, please send an email to email@example.com with the original order number, merchandise description and the reason for return.