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Seller#: 0UHG6RKMJ28LK0B83

GearXS Seller Profile 800-438-7516 Email This SellerEmail This Seller  See all products from GearXS See all products from GearXS

Here at GearXS, customer service is our #1 priority! Our focus is customer satisfaction, and we back it up with uncompromising integrity. We also do our best to make sure you have the smoothest buying experience, and with GearXS you can expect:

• NO taxes – except when shipping to IL, a 9% state sales tax will be applied
• Hassle-free returns

We do our best to provide our customers with the lowest possible price, a 30-day warranty, as well as a return and refund policy in the event that anyone is dissatisfied with the products for any reason.

We also invite you to partake in giving us reviews and feedback on our Facebook page because we would love to hear what you have to say. If you would like to speak to a live representative, feel free to contact us by calling 1-800-438-7516 or check out our website and simply fill out the contact form.

Need assistance? We are here to help. Send us an email at newegg@gearxs.com or call (800) 438-7516 between the hours of 10:00 am – 4:00 pm CST.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (54 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 21 Reviews
newegg
39%
Good Rating + 4 4 Reviews
newegg
7%
Average Rating + 3 7 Reviews
newegg
13%
Poor Rating + 2 3 Reviews
newegg
6%
Very Poor Rating + 1 19 Reviews
newegg
35%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Dom
Order Date : 8/10/2015

Rating + 5 Nice bright rechargeable flashlight

Nice bright rechargeable flashlight. Quick shipping. I placed order Monday and received flashlight in great shape Friday.

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Dom
Order Date : 8/10/2015

Rating + 5 Nice bright rechargeable flashlight

Nice bright rechargeable flashlight packaged well and ordered / received within a business week (ordered Monday, received Friday)

Did you find this review helpful? Yes No

Anonymous
Order Date : 4/2/2015

Rating + 1 Never Recieved Item

Was trying to update my address with the seller by emailing them to include my apartment number. Regardless of my apartment number the package got shipped off to kansas yet i live in california. Was informed that they wouldnt be able to helo me since the transaction wasnt in their system yet. It was on a friday afternoon. Was told to contact them back again monday since they will be closed over the weekend. On monday morning i got an email saying it had been shipped. Trying to get this will resolved.

Did you find this review helpful? Yes No

jcamry98
Order Date : 3/9/2015

Rating + 3 Conductive Touch Screen Glove Unisex - 2 Pack

I placed my order for some gloves but they sent the wrong items and what they did send to me, had some defects in them. I originally gave them a one egg rating. I wrote a review stating the various issues and much to my surprise, they contacted me directly/promptly and said that they would refund my purchase price if that was okay with me. I agreed and they immediately processed the refund.

Did you find this review helpful? Yes No

jcamry98
Order Date : 3/9/2015

Rating + 1 Gloves

I received two entirely different gloves. The one pair was sized for a CHILD and had 2 finger tips that had the special white coating on them. Totally useless since it was made for a child. The other pair did not last even ONE day. I kid you not. The stitching unraveled in FOUR separate spots ( 2 spots on each glove). This pair had the white coating on 3 of the finger tips. These gloves were advertised as "unisex sizing."

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ShutyerLips
Order Date : 1/30/2015

Rating + 1 Poor packaging choice

Item was shipped in a thin padded envelope in US mail. As a result (possibly, unless seller delivers trash), the item was delivered with a faulty power supply. GearXS replied a week later that I should ship the entire unit back to have it replaced or credited. I was just looking to have the power supply replaced, which is a one dollar item in this case. Now I am inconvenienced for several weeks while waiting for a response from the company. I have since purchased my own replacement, and am disappointed in this experience.
Seller Response:Hello customer,

We apologize for this inconvenience. We have received your return and issued a full refund back into your account. If you need further assitance please feel free to contact us. Thank you for your cooperation as we resolve this issue.

Have a great day,
Alannah N


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N/A
Order Date : 12/16/2014

Rating + 5 non-tech purchase

scarf for x-mas awesome

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N/A
Order Date : 12/1/2014

Rating + 1 Don't act like a real business

GearXS is so bad, I wish I could give negative stars. One star is way too high for them. Their product was inferior, and damaged. They tried to ignore my RMA. Repeated emails were eventually replied to with wanting proof. When proof was repeatedly furnished, they stopped replying. Luckily for me, Newegg stepped in and took care of me. Do yourself a favor, avoid GearXS.

Did you find this review helpful? Yes No

Rob
Order Date : 12/18/2014

Rating + 2 Good price, poor shipping.

Took nearly three weeks from the time my credit card was charged before I got my purchase. It took them a week just to print the shipping label, and then another week to ship it out. The only reason I'm giving this seller 2 eggs is because I got a good price, but I'll never buy from them again. Newegg, I suggest you drop these guys.
Seller Response:Hello Robert,

We reget to hear that you did not receive your package on time. We are investigating this issue with UPS an we will make sure this issue does not happe again. For better assistance, please contact our customer support team and we will have this issue resolved as soon as possible.

Thank you,
Alannah N
(800) 438-7516


1 out of 1 people found this review helpful. Did you? Yes No

jim-b
Order Date : 12/18/2014

Rating + 1 One star is too many

These people are the absolute worst! They take forever to deliver and send phony tracking numbers to stall for time. My last order with them took almost three weeks, required numerous emails to Newegg and finally a non-delivery complaint to PayPal to get them to ship. No transaction should be that difficult. If you see "GearXS" on any item you're looking to purchase, run, don't walk to another supplier.
Seller Response:Hello,

We apologize that you had to expereince this issue. Your customer satisfaction is very importanat to us and I am here for you to make sure any issue is resolved. I send you an email regarding your purchase. For better assistance, please contact me as soon as possible.

Our apologies,
Alannah N
Customer Service Manager


1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 10.00%

RMA Policy
    All our products carry a 30 day in-store warranty or are covered under Direct Manufacturer Warranty unless stated otherwise. GearXS.com sells products in a variety of conditions such as New Retail Boxed, New - Bulk, OEM, Refurbished, Used. All product pages are marked with the condition of the product sold. It is the customers responsibility to read the entire product page before placing the order. Manufacturer Warranty may vary in duration from 30 days to 3 years. All products covered under Direct Manufacturer Warranty must be handled with the manufacturer before attempting to contact GearXS.com.

    The limited warranty covers the following faults described below..

    DOA (Dead on Arrival) implies that the product either cannot be turned on or be ready in use after taking out of the box. Buyer must report this situation to GearXS.com within 48 hours of receipt. If the item is not tested or examined by the buyer within the first 48 hours after the goods are received, the DOA returned policy would not be valid.

    No further exception will be considered about the time issue. The 48 hours period starts from the time recorded as 'delivered' in the courier service's tracking system.

    GearXS.com will replace or repair a DOA item, In the event that a replacement or repair cannot be made due to product unavailability or any other technical reason, GearXS.com will refund the buyer in full including the original shipping charges. A repair order may take up to 14 business days starting from the day when GearXS.com received the defective unit. GearXS.com has the right to make the final decision on whether a replacement or a repair process should be issued under any circumstances or situation.

    Under any circumstances, GearXS.com reserves the final rights to approve any DOA replacement or a warranty coverage repair. GearXS.com also has the right to make the final decision on whether the issue pointed out by the buyer is considering a defect or not. In the event that a replacement or repair is not granted to the buyer, GearXS.com will send back the product back to the buyer; In this case it is the duty of the buyer to cover shipping costs.

    The repair process by GearXS.com may take up to 14 business days upon item being received from the buyer.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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