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Geartree Seller Profile 800-705-7095 Email This SellerEmail This Seller  See all products from Geartree See all products from Geartree is proud to have its roots in the music business. In 1997, co-founders Matthew Chilvers and Tim Adrianson started selling music gear out of a little shop in Grand Rapids, Michigan called Firehouse Guitars. The store quickly grew and became a chain of full line musical instrument and pro sound stores offering all of the industry’s top brands and products. was then started with the purpose of providing easy access to these same products at unbeatable prices. now offers one of the best selections of music gear anywhere, serving beginner and professional musicians alike. We are committed to offering you the best music gear, the best prices, and the best service anywhere.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (13 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 11 Reviews
Good Rating + 4 2 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 0 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 4/16/2014

Rating + 5

Well packed for transit.

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Order Date : 5/6/2014

Rating + 5 Great Service!

Received a separate email acknowledging my purchase. My order was sent out quickly without any hassles.

I would have confidence in future purchases from Geartree.

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Happy customer
Order Date : 2/26/2014

Rating + 5 Quick turnaround

Was pleasantly surprised that I got an email letting me know they were processing the order. Wasn't fancy but it did the trick. Ordered on Wednesday afternoon and got the product on Friday. Nice to get the same rapid delivery from a partner that I am accustomed to from Newegg.

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Order Date : 1/11/2014

Rating + 5 fender mustang 2 v2

all around greatness, what more can i say

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Order Date : 1/13/2014

Rating + 4 great customer support

We had problem on the shipping when ups delivered the package at the local post office and had problem with their system , took some time to locate the package and returned to sender , they send the replacement unit ahead of time upon informing them the problem.thanks to Matt who coordinates very well.

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Order Date : 11/25/2013

Rating + 5 Perfect Order

Guitar was perfect. Order was prompt and well packaged. Would highly recommend.

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Order Date : 11/20/2013

Rating + 5 Awesome Vendor!!!

These guys are the best!. Product as advertised and delivered early. The extras are a nice touch.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 0 days
  • Restocking Fee: No

RMA Policy
    This product is not under warranty outside of the USA. Geartree will cover return shipping on defective products up to 30 days from the time of delivery, but customers will be resonsible for any repairs or service on the product after that time. By purchasing this product on this listing you are consenting to knowledge of these international warranty limitations. All products we sell are based on United States power specifications and may need additional modifications or converters in countries other than the USA or Canada. We are not responsible for providing additional power supplies for the customer's corresponding country. International shipments are subject to import taxes by the destination country upon receipt. All payment for import taxes on international shipments are the sole responsibility of the buyer.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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