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Seller#: 0UHIQWIKKF2H3VBE8

Generation Cellular Seller Profile 904-310-4001 Email This SellerEmail This Seller  See all products from Generation Cellular See all products from Generation Cellular

Generation Cellular has been providing OEM accessories to the online community for over 10+ years! We are a local Florida based company that prides ourselves on customer attention and delivering high quality products.We look forward to the opportunity to do business with you!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (100 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 34 Reviews
newegg
34%
Good Rating + 4 11 Reviews
newegg
11%
Average Rating + 3 5 Reviews
newegg
5%
Poor Rating + 2 5 Reviews
newegg
5%
Very Poor Rating + 1 45 Reviews
newegg
45%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
jv
Order Date : 8/9/2015

Rating + 1 very poor

16 days not shipped

Did you find this review helpful? Yes No

The Customer.....
Order Date : 7/22/2015

Rating + 1 Get on the NOPE train while you can.

I bought a phone on 7/22/15.... got it on 8/12/15 with a whole lot of the run around. When said phone arrived, they failed to ship it with a battery the very battery they listed under specs. Can't test the phone as I am waiting for a battery to arrive from a different seller. This should be embarrassing as a company... But i some how doubt the care as they got my money already...

1 out of 1 people found this review helpful. Did you? Yes No

Prostaff47
Order Date : 7/21/2015

Rating + 1 Shipping Issue

They said they shipped in on 7/23 but there is no updates on usps.com and it shows that it hasn't even been picked up from the shipper. I paid for 2 day shipping but it has been 4 business days since it shows my package shipped. I called newegg and they contacted this seller and they said they don't know. Very frustrating. I will never buy from this seller again. I wish I had seen the reviews on this seller before making my purchase.

1 out of 1 people found this review helpful. Did you? Yes No

Inachek
Order Date : 6/25/2015

Rating + 1 Disappointed

I ordered an iPhone from Marketplace seller, three weeks later I still had not received the phone or even had indications on the tracking number that it was shipped. I called the seller several times (through Newegg and on my own) and they said it would just be a little more time before USPS updated their system to show it was shipped. I don't think it was ever shipped. I eventually purchased from another seller on the marketplace and it arrived in three business days.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 7/18/2015

Rating + 1 horrabial

pays for 2-day shipping and over a week latter the order might come...i hope i comes

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 7/2/2015

Rating + 1 Bad returns

I ordered a phone, and received it very quickly. But I had to return it because it wasn't compatible with my network, and requested an immediate refund. That was over two weeks ago. Still have not received my refund, and they will not even acknowledge if they have received the phone, which should have arrived there early last week.

1 out of 1 people found this review helpful. Did you? Yes No

GEMINIGIRL
Order Date : 6/18/2015

Rating + 1 Should have listened to all the reviews

Ordered a phone case on 6/18. Got a tracking number that said USPS was notified to expect shipment 6/19.. Today is 7/2 & it still says that. Case was never shipped! Ended up buying a case in store since I couldn't wait anymore. Now I will fight for a refund! HORRIBLE SELLER!

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 6/14/2015

Rating + 1 I highly recommend buying from a more integral source

This seller may have some great low prices, but please read reviews before purchasing from them. I've been waiting for 2 weeks since a tracking confirmation was sent to USPS, and there has been no change in status. The trip that I hoped to have the phone case for has come and gone, and now I'm canceling the order. Please do not support this activity and shop from an integral source.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 1/19/2015

Rating + 1 Worst seller and hopeless phones

The seller seemed to be helpful and understandable initially by changing phones as the first phone happened to be defective but each of the replacements is even worse and I totally lost hope on the seller and even the phone. I have finally returned the phone its over 2 months and I still haven’t got the money credited. I would recommend this seller to anyone.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/2/2015

Rating + 1 Horrible seller

I tried cancelling my order about 20 min after I made it. Seller tried to get my to keep it with 2 offers but I declined then they stopped answering my emails. They went through with the order anyways and withdrew money out of my account. Thankfully Newegg has awesome service and took care of it.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 5.00%

RMA Policy
    All refund items must be returned within 30 days of receipt(the buyer pays shipping fees/item must be returned with all accessories in the condition it was received in). Please allow 48-72 business hours for inspection and processing.
    All exchange items must be returned within 60 days of receipt(the buyer pays shipping fees/item must be returned with all accessories in the condition it was received in). Please allow 48-72 business hours for inspection and processing.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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