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Seller#: 0UHIQWIKKF2H3VBE8

Generation Cellular Seller Profile 904-310-4001 Email This SellerEmail This Seller  See all products from Generation Cellular See all products from Generation Cellular

Generation Cellular has been providing OEM accessories to the online community for over 10+ years! We are a local Florida based company that prides ourselves on customer attention and delivering high quality products.We look forward to the opportunity to do business with you!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (68 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 24 Reviews
newegg
35%
Good Rating + 4 8 Reviews
newegg
12%
Average Rating + 3 3 Reviews
newegg
4%
Poor Rating + 2 4 Reviews
newegg
6%
Very Poor Rating + 1 29 Reviews
newegg
43%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Chaz
Order Date : 1/27/2015

Rating + 1 I would give a hard Zero

**Never Buy Anything from Them**
Would give a 0/5 do to service and product.
First off the company name isn't Generation Cellular. It's really Devices Now, so I don't know why the dual names. I bought a refurbished cell phone from them. At about 65 days the cell broke, they wouldn't bend just a little on replacement. I wouldn't be mad, but the cell was covered by Samsung for warranty. Well until the cellphone got to Samsung and was voided do to corrosion/liquid damage on the motherboard. The water sensors on the phone were not damaged. I kept my phone in a case as well. So it can as a huge surprise to me to hear this from Samsung. So the only logical answer is that they buy from a shotty company. Because my phone was a Lemon. But the only thing worse, was their customer service. I really hope Newegg removes this company from their Market. Because it is counter to what Newegg is in their values.

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calendarboy
Order Date : 3/31/2015

Rating + 5 Good seller. Very dependable.

I was in urgent need of the product for my 90 year-old mother on the other side of the country. I called.
I placed the order Monday afternoon. By Thursday my mother had the order.
Excellent service.

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N/A
Order Date : 3/1/2015

Rating + 5 Good Condition

Arrived on time and in good condition.

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ejacobs669
Order Date : 4/8/2015

Rating + 1 Horrible Shipping

Ordered Iphone 5c otterbox defender case for the price, I should have spent a few more dollars from a different seller (5-7 days standard) Well it is day 14 and still NO CASE, Now I get an update that it was delayed??? Will NEVER buy from this seller again!

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robfrustrated
Order Date : 4/4/2015

Rating + 1 urban case gear for note 3

If i could rate this 0 I would three weeks into no case..they sent pre shipping info to get newegg of their back...never buy from these people and newegg should kick them out...

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N/A
Order Date : 3/22/2015

Rating + 1

I ordered a 'refurbished' iphone 5 for my hearing impaired husband to use with his Beltone hearing aids. Imagine my surprise when 'refurbished' includes extremely poor volume with no means of increasing it.

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eightballr
Order Date : 3/13/2015

Rating + 1 DONT USE THIS COMPANY

Would rate zero eggs if i could. Place a order on 2/13 an paid for two day shipping 3 days later nothing.

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N/A
Order Date : 1/25/2015

Rating + 5 fast

Reliable - fast delivery

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N/A
Order Date : 1/18/2015

Rating + 5 great service

Seller shipped items on time and arrived quickly !
Will buy again from them!

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Klient
Order Date : 1/20/2015

Rating + 1 Bad experience

I wait for my order more then 20 days. I placed an order for a new phone, gun metallic colored, but got used phone, light grey and also broken, do not hear anything when you talk to it!

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Standard Return Policy
  • Return for refund within: 60 days
  • Return for replacement within: 0 days
  • Restocking Fee: 5.00%

RMA Policy
    All refund items must be returned within 30 days of receipt(the buyer pays shipping fees/item must be returned with all accessories in the condition it was received in). Please allow 48-72 business hours for inspection and processing.
    All exchange items must be returned within 60 days of receipt(the buyer pays shipping fees/item must be returned with all accessories in the condition it was received in). Please allow 48-72 business hours for inspection and processing.
    There will be a 5% restocking for all items that are returned/canceled for any other reason than a malfunction/defect.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 – 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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