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Seller#: 0UHIQWIKKF2H3VBE8

Generation Cellular Seller Profile 904-310-4001 Email This SellerEmail This Seller  See all products from Generation Cellular See all products from Generation Cellular

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

Generation Cellular has been providing OEM accessories to the online community for over 10+ years! We are a local Florida based company that prides ourselves on customer attention and delivering high quality products.We look forward to the opportunity to do business with you!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (124 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 38 Reviews
newegg
31%
Good Rating + 4 13 Reviews
newegg
10%
Average Rating + 3 6 Reviews
newegg
5%
Poor Rating + 2 6 Reviews
newegg
5%
Very Poor Rating + 1 61 Reviews
newegg
49%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 10/10/2015

Rating + 1 DO NOT ORDER FROM THIS SELLER

DO NOT ORDER FROM THIS SELLER. I ordered an item, received notification that a shipping label was created 3 days later, but did not receive a package until 1 month later. I monitored the tracking info on the USPS website and the status never changed from "label created". I tried to contact the seller directly about not receiving the item after 2 weeks, but got absolutely no response. I then contacted Newegg to report the issue and got an immediate response claiming that they had sent the item and they contacted the USPS who they claim supposedly had not yet sent the item. I eventually received a package from them about a month after ordering it only to find they didn't even send the correct item. I should have read the ratings for this seller prior to making the purchase, as this is apparently common with them. I would give the
Save yourself from a huge headache and DO NOT ORDER FROM THIS SELLER even if they are the lowest price or the only ones who have an item you are looking for.

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N/A
Order Date : 10/6/2015

Rating + 1 Really...

Did you even think that I may have ordered this because I needed it? 2 Weeks in and no update. Thanks for nothing!!!

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Bret
Order Date : 10/1/2015

Rating + 1 Over 2 weeks...still no phone case

I don't know how Newegg allows this seller to continue to sell. Horrendous seller!! Stay away!! I wish I would have seen all the reviews prior to ordering.

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No fun or phone
Order Date : 8/27/2015

Rating + 1 ...Still waiting

Over two weeks since I ordered it, contacted Newegg a week ago about my HTC One M8 not arriving. When I punch my tracking number into Newegg, it says "Shipped," but with no tracking information. At USPS.com, there's a pre-shipment notice but no actual shipping. Still no contact from Generation Cellular. This sucks. I will never order anything from Generation Cellular again. Yuck.

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john
Order Date : 8/25/2015

Rating + 1 STAY AWAY

hORRIBLE COMPANY TO BUY FROM. iT WILL TAKE WEEKS TO GET YOUR THINGS. STAY AWAY

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jv
Order Date : 8/9/2015

Rating + 1 very poor

16 days not shipped

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The Customer.....
Order Date : 7/22/2015

Rating + 1 Get on the NOPE train while you can.

I bought a phone on 7/22/15.... got it on 8/12/15 with a whole lot of the run around. When said phone arrived, they failed to ship it with a battery the very battery they listed under specs. Can't test the phone as I am waiting for a battery to arrive from a different seller. This should be embarrassing as a company... But i some how doubt the care as they got my money already...

1 out of 1 people found this review helpful. Did you? Yes No

Prostaff47
Order Date : 7/21/2015

Rating + 1 Shipping Issue

They said they shipped in on 7/23 but there is no updates on usps.com and it shows that it hasn't even been picked up from the shipper. I paid for 2 day shipping but it has been 4 business days since it shows my package shipped. I called newegg and they contacted this seller and they said they don't know. Very frustrating. I will never buy from this seller again. I wish I had seen the reviews on this seller before making my purchase.

1 out of 1 people found this review helpful. Did you? Yes No

Inachek
Order Date : 6/25/2015

Rating + 1 Disappointed

I ordered an iPhone from Marketplace seller, three weeks later I still had not received the phone or even had indications on the tracking number that it was shipped. I called the seller several times (through Newegg and on my own) and they said it would just be a little more time before USPS updated their system to show it was shipped. I don't think it was ever shipped. I eventually purchased from another seller on the marketplace and it arrived in three business days.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 7/18/2015

Rating + 1 horrabial

pays for 2-day shipping and over a week latter the order might come...i hope i comes

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 10.00%

    All refund items must be returned within 30 days of receipt(the buyer pays shipping fees/item must be returned with all accessories in the condition it was received in). Please allow 48-72 business hours for inspection and processing.
    All exchange items must be returned within 60 days of receipt(the buyer pays shipping fees/item must be returned with all accessories in the condition it was received in). Please allow 48-72 business hours for inspection and processing.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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