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Seller#: 0UHZRBI9OTBD1013B

GlassesASAP Seller Profile 888-820-8333 Email This SellerEmail This Seller  See all products from GlassesASAP See all products from GlassesASAP

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To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (3 Reviews ): Rating + 1
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 3 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 9/2/2014

Rating + 1 Unsatisfactory seller

It took me nearly THREE WEEKS to receive an in-stock item from this seller.

Sept. 2, 2014 - item ordered
Sept. 6, 2014 - payment charged, shipment tracking info published
Sept. 9, 2014 - contacted newegg to check on shipping status
Sept. 11, 2014 - contacted newegg again to check on shipping status
Sept. 11, 2014 - attempted to call GlassesASAP. Received "wireless caller you are trying to reach is unavailable" message
Sept. 11, 2014 - emailed GlassesASAP (received no response)
Sept. 12, 2014 - called Newegg and asked for refund
Sept. 16, 2014 - called Newegg to check status of refund
Sept. 19, 2014 - emailed Newegg to check status of refund
Sept. 22, 2014 - item received

Although this seller was quick to bill me, they sat on a shipping label for two weeks. During this time, they did not respond to inquiries about the item status.

2 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Returns will be accepted within 30 days. Customers pay all the return shipping fees

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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