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Seller#: 0UH8ISD1C3BQEQD7E

GlobalPets Seller Profile 800-779-8739 Email This SellerEmail This Seller  See all products from GlobalPets See all products from GlobalPets

Monday – Friday from 9am – 4pm Eastern Time, no Weekend Hours.

Welcome to Global Pets the Internet's Premiere Pet Center. We're interactive, innovative, and informative the perfect site for people and their pets! Global Pets brings together a select assortment of the best pet supply products the world has to offer. We are not only providers of pet products via e-commerce, we also care about you and the animals that share our world. We work hard to bring these items to you at the best possible price. We strive to provide superior Customer Care while enhancing your experience as a pet enthusiast. Global Pets is the ultimate resource for your pet supply needs.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (16 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 9 Reviews
newegg
56%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
6%
Very Poor Rating + 1 6 Reviews
newegg
38%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Megami
Order Date : 9/22/2014

Rating + 5 fast shipping!

very fast shipping! I will be ordering more soon!

Did you find this review helpful? Yes No

Sad Customer
Order Date : 4/11/2013

Rating + 1 Unhappy with Service

Had RMA on faulty merchandise. Returned item at own personal expense, but RMA was never processed so got no refund. F-
Seller Response:No record of package being returned. If you would like to email us the tracking number of the package that you returned, we would be happy to research this further for you.

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Alice
Order Date : 12/4/2012

Rating + 1 Bumblebee/Ladybug Critter Order

Customer Service with Global Pets leaves much to be desired. I ordered 4 ladybug & 4 bumblebee critters. I only received ladybugs but person insisted multiple times I had to have received the bumblebees since the ladybugs were out of stock. In the end, he said he would investigate and I would either get something in the mail or get a refund. I asked if I could have a call back so I knew which it would be but was told no.
Seller Response:Unable to locate any email communications either via NewEgg or directly with us regarding this matter.

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BUNNYGAL
Order Date : 3/14/2012

Rating + 1 Terrible Customer Service

This review is not about Newegg as they as always, were excellent to work with ! It's about the 3rd party that filled my order-GlobalPets.com.
The item I ordered was not poorly described in the description & when it arrived and I tried it, I found out that it would not work for me. It took me 3 times of contacting GlobalPets.com before I recieved a reply & while they were willing to offer me a refund, it was only on the "unopened and unused" portion of the order. Almost everything is open and/or tried (even a pair of pants) before it's determined it wont work, so that was ridiculous. I emailed them again and explained that part of the order had been opened in order for me to try it. It took 3 more days, but I did get a reply to return the opened item. Problem is, I had already used up 3 of the 10 days the RMA # was good for waiting for their reply. They give only 10 days from the time they send you the RMA until the time the product must be back in their warehouse. UNREASONABLE!
Seller Response:Our Return Policy is standard in comparison with other major online retailers. Most people buy online because they want the lowest price, with that comes some restrictions. If we were to charge Regular Retail prices for the items you purchase then we could have a more lenient return policy, but when you even look at major Retail Locations you will see they have adopted more strict return policies as well to remain competative. You are given 10 Business Days to return your merchandise, that is 2 weeks. How much more time do you need to return an item? We also indicate if you need to extend the RMA number to contact us, we can extend it.

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Bones
Order Date : 12/26/2011

Rating + 5 i had no idea....

That such an amazing distributor went through newegg. The shipping time is a bit much but that's because I'm in California and y'all are based in Florida. Plus the holidays did not help I'm sure, excellent service and product selection overall A++

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Dog lover 2
Order Date : 10/9/2011

Rating + 2 dog toy

this is a great toy. But not for two bull dogs. destroyed in just 30 minutes. otherwise love the wiggly giggly noises it makes.
Seller Response:Product Reviews can be left on NewEgg for the merchandise itself. This area is for Feedback regarding how the Merchant handled your order. Thank you

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Motherof4
Order Date : 9/2/2011

Rating + 5 Great Item!

A+ Seller! FAST shipper item just as described! Our pet loves her new toy, Thank you!! Buy with confidence!

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love my dogs
Order Date : 8/22/2011

Rating + 5 Pet Alert Window Stickers

Product was exactly as described and shown on
website. Even though it was a very small order, it was packaged well and arrived very fast. Price was more reasonable than on other sites.

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Mr. Ed
Order Date : 7/20/2011

Rating + 5 Pet toys

Best price, best delivery time - even coming from a long distance. Dogs love "Babble Balls". Tip - Put inside of large ball with holes so it won't roll under furniture or you will be busy chasing it too.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    Restocking Fees

    PetSafe, Innotek and SportDog:
    0-30 Days - 20% Restocking Fee
    Animal Stuff - 15%
    K & H Pet Beds - 5 Days 15%
    Doggie Dooley - 30 Days 20%
    Dynamic Accents - 30 Days 15%
    Snoozer - 30 Days 10%
    Solvit - 30 Days 12%
    Merry Pet Products - 20% (Returns are allowed only for damaged items or if an incorrect item is shipped. No returns will be accepted without prior written authorization from Merry Products. All returns must be freight prepaid and are subject to 20% restocking charge. Please ensue that complete product information (images, measurements, etc) accompanies our items. Merry does not accept returns for personal preferences, IE: wrong size, color, etc.)
    Richell Pet Gates - 30 Days 20%
    PetsStop - 30 Days 15%
    Cardinal Pet Gates
    0-30 Days - 15% Restocking Fee
    PetZen - Dog Tread - 30 Days 15%
    Big Shrimpy Dog Beds (Must be in Original Condition. “Original condition” means that the item still has the hang tags attached and does not show any sign of use or damage by pets, including pet hair or any other sign of wear, use, or washing. Big Shrimpy reserves the right to make the final decision about whether a returned item is in its original condition.)
    0-30 Days - 25% Restocking Fee
    Prevue Pet Products - 30 Days 20% (Must be unused and in original packaging)
    A&E Cages - 30 Days 15%
    GoPet Treadmills & TreadWheels - 30% Restocking Fee
    West Paw Design - 30 Days 10% with RMA / 25% without RMA
    Pet Gear - 30% New, unused items only. Returns must be within 30 days
    DogPacer Treadmills - 30 Days 15% Restocking Fee
    Pet Clothing (Jerseys, Costumes Etc). - No Refunds or Exchanges unless item is defective. Must be within 30 days.
    All items not listed above are subject to a 15% restocking fee.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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