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Globalsunglass.com Seller Profile 877-692-9125 Email This Seller See all products from Globalsunglass.com
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Welcome to Globalsunglass.com -
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
If the return does not include all original product packaging, a 35% restocking fee will be charged.
Please allow 3 to 5 business days from the time returns are received and exchanges are processed.
If a return is accompanied by an approved refund, you should receive your refund within 2-weeks from your ship date to us.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
SHIPPING & STOCK ITEMS
We ship sunglasses to virtually any address in the world. We are truly Global. We know that you want your order to arrive as soon as possible. That is why we expedite all orders - large and small.
New orders are processed through 2 PM EST (US Eastern Standard Time). Orders submitted after 2 PM EST will be processed the following business day.
If we don’t have your order in stock, we will procure them from our vendors within 3 business days.
ALL MAUI JIM SUNGLASS SALES ARE FINAL. WE ARE NO LONGER A DEALER AND WILL NOT TAKE THEM BACK
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.