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Seller#: 0UHIQWIKE6MMXW983

Go Wireless Seller Profile 347-725-7975 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Go Wireless See all products from Go Wireless

At GO Wireless we strive to bring our customers the lowest prices with the highest quality products and exceptional customer support. We specialize in Unlocked, T-Mobile & AT&T Phones. We offer top brands such as Samsung, BLU and many more.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (126 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 84 Reviews
newegg
66%
Good Rating + 4 13 Reviews
newegg
10%
Average Rating + 3 2 Reviews
newegg
2%
Poor Rating + 2 6 Reviews
newegg
5%
Very Poor Rating + 1 21 Reviews
newegg
17%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Angie P.
Order Date : 4/12/2016

Rating + 5 Great servie!

Received my phone fast, works great! Love the phone.

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Anonymous
Order Date : 5/11/2016

Rating + 1 Cancelled my order because they mismanaged inventory

Contacted me 2 days after order to let meknow their inventory is incorrect and they could not send the items I ordered. They refunded my money and listed the reason on the RMA as "buyer changed mind" which is not true.

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Stephen K.
Order Date : 4/15/2016

Rating + 5 excellent

prompt, secure

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david r.
Order Date : 3/18/2016

Rating + 1 Defective and missing items

I have contacted the seller prior to writing this review. Thus far I have not received any response so here goes. The product was shipped in an unopened box however the packaging for the usb cable as well as the wall charging socket were mark by hand as defective. This is correct as trying to charge the phone does not work. The screw to the sims and sd card cover is missing. Had to give one egg yet the seller still has not replied after calling and emailing.
Several weeks later I have received an RMA but no shipping label and no response from this seller.

Double NEGATIVE Egg for this seller!

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N/A
Order Date : 10/26/2015

Rating + 4 Better

This a follow up for a bad review I wrote last week, part of the problem was caused by a misunderstanding on both sides....The company thought I intended to keep the product so they didn't follow up as I expected. After getting the problem straightened out it ends up working out just fine, they refunded the cost of the product ok also sent a prepaid shipping label in order to send it back along with the refund of the price of the product they also refunded original shipping costs which was fair thing to do... I will definitely do business with them again...

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N/A
Order Date : 9/7/2015

Rating + 1

poor customer service. Buyer beware of this seller. Cannot believe Newegg would allow them to sell through their website. i would have given 0 eggs but not possible

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STAR
Order Date : 8/7/2015

Rating + 1 lack of response from seller

Watch out, I ordered a BLU phone, it has an issue with updates, called Go Wireless many times, no answers, left voice mails, no reply. Wrote 5+ emails over 5 days, and got ONE reply, asking for the order number, despite providing it, never heard from them.

Luckily, BLU company managed to fix the issue and I ended up keeping the phone, but this is not a good way to conduct business... Watch it, in case you think u may need to contact them, try to do this BEFORE placing the order :)

Good luck.

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N/A
Order Date : 11/6/2014

Rating + 1 Never buy from them again!

Phone was defective out the box. Battery won't last a day, Bluetooth won't work with my car, volume for incoming calls fades to where I can't hear the caller. Have had to reset to factory setting 3 times in 3 months. Go Wireless is non responsive. Won't buy from them again. Rotten deal!

1 out of 3 people found this review helpful. Did you? Yes No

hyenas33
Order Date : 3/6/2015

Rating + 1 go wireless

never get my stuff and seller never contack me about my stuff i order and i call seller they never pick up they phone , on going issue

2 out of 4 people found this review helpful. Did you? Yes No

N/A
Order Date : 3/9/2015

Rating + 5 Good fast service

I received the product pretty fast, and it is as described which is as my expect. Thanks!

1 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

    All DOA (dead on arrival) items are covered by a 30 day replacement period. Refund returns for any reason will be accepted but are subject to a 10% restocking fee. Any returns that indicate customer damage (scratches, falls) are subject to a 30% damages fee. Upon return, any missing or damaged accessories will be charged at original retail price which is to be based off the manufactures website price. Shipping costs are non-refundable.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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