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Seller#: 0UHIQWIKC9RJ7X2B3

GoodyELife Seller Profile 213-2837788 Email This SellerEmail This Seller  See all products from GoodyELife See all products from GoodyELife

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

We supply high quality computer accessories with competive price
Our friendly and knowledgeable staff is ready to assist you with your order and any product related questions.
Hope you have a satisfied experience and build a long term cooperative relationship or friend-ship with us.

About Shipping
Most items leave our warehouse within 2 business days after we got your full payment. The delivery usually takes 2~7 business days based on your location. Please make sure you provide valid physical address when you check out.

About Customer Service
You can shop with confidence because we are dedicated to quality and customer service. If you need an immediately help, please send a message. Your question will be answered in very short time.
Our Tel: 213-283-7788 (Note: Since there is time difference, if you called us without any response, please contact us through Newegg message. Then we will call back)
Email: goodymore@yahoo.com
Office hours: 9:30 AM-5:00 PM pacific time. Mon-Fri. Office closes on holidays.

Return Policy
We accept return or exchange within 30 days after package delivered. Contact us firstly for Return Merchandise Authorization (RMA) before you ship back the package.
If buyer places the wrong order or just don't need the item, we accept return with 15% restocking fee applied.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (59 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 31 Reviews
newegg
52%
Good Rating + 4 2 Reviews
newegg
3%
Average Rating + 3 4 Reviews
newegg
7%
Poor Rating + 2 1 Reviews
newegg
2%
Very Poor Rating + 1 21 Reviews
newegg
36%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
A Rising Dragon
Order Date : 12/28/2014

Rating + 5 Great Customer Service

Great customer service. The best I have ever seen. Even better than my favorite companys. Never heard of this company. I didn't like the product I bought from them but they helped me get my money back.

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Reperio
Order Date : 12/2/2014

Rating + 3 Sent me wrong and broken item but worked hard to fix the problem.

So I ordered a 250W power supply. I recieved a 400W power supply with the tamper sticker broken. I contacted the seller about this and they said dont worry about it just install it. I did and it did not work. I requested a refund and they promptly sent me a postal code to return the item.

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itek4bux
Order Date : 12/14/2014

Rating + 1 Wrong product delivered

The power supply that I received did not fit my computer even though the description on the website said it was for my model Dell pc. Unfortunately, I waited several weeks before opening the package so I was unable to return it for an exchange. The only reason I gave it at least one egg is because delivery was quick.
Seller Response:Sorry for any inconvenience,we have sold many this kind of power supply and normally it works well,please don't worry,we will be responsible for it and we accept return for exchange,i will apply RMA# for you ,any questions please feel free to contact me,i will give you a best solution!

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N/A
Order Date : 12/30/2014

Rating + 5

Outstanding and prompt customer service!
Seller Response:Thank you for your kindly review,have a nice day!

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N/A
Order Date : 12/1/2014

Rating + 5 Excellent service

I actually ordered the wrong RAM, seller was very nice and issued refund as soon as I sent it back.
Seller Response:It's our principle to serve every customer,thank you!

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Dione
Order Date : 11/17/2014

Rating + 5 Thank you

Seller shipment was received quickly and response when I contacted the seller was always fast and helpful. Thank you for the accepting the return, since my problem was something else. The item I received was just fine but my laptop has other troubles. I appreciate the refund.
Seller Response:Thank you very much,,if you have any questions,please feel free to contact me,,have a nice day!

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John
Order Date : 11/25/2014

Rating + 5 Great Customer Support

GoodyELife has phenomenal customer support. When I had a question they got back to me in a timely manner, and answered all my questions. I was pleasantly surprised by how human, and honesty the GoodELife is. If you have any questions just email them and they'll get back to you, simple as that no hassle or hoops to jump through.
Seller Response:Thank you for your kindly review,,we are also happly to do business with you,,have a nice day!

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WFKV
Order Date : 11/24/2014

Rating + 1 Unprofessional Vendor

If you have everything 100% correct on your order you will get what you pay for fast! If you manage to mix up a shipping address you're outta luck. I ordered twice from this company and on one order I noticed the wrong shipping address and contacted them the day after, and have been getting the run around every since. The female I have spoke to was very nice and wanted to help, but could not under stand English very well. Instead of sending fedex out to the location where the item was shipped fedex showed up at my door trying to pick up a package I didn't have. I tried to relay this message to the vendor but I am not sure they understood due to the language barrier. My experience with them is like dealing with a mom and pop shop. They don't have a professional email address, phone number, website, or a way to handle payments other than paypal. Since this is a Market place vendor Newegg has done nothing more than forward my complaint via email to the vendor asking them to respond

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WFKV
Order Date : 11/23/2014

Rating + 1 Avoid this seller!

I contacted this seller the day after I made my purchase to change my shipping address. Newegg gave me their phone number(Went to a VM box that wasn't setup), and a yahoo email address. I was given the run around and then told I would have to paypal $12 to get the address changed. Paypal wouldn't allow me to send any money to the address provided and now my package is on someone else's doorstep. Please save yourself the trouble and avoid this seller!
Seller Response:hi,,when you contact us,your packaged has been shipped,however,we did try our best to contact the fedex and asked them to change the address,please don't worry,you will not lose your package,we have asked fedex to ship it to your new address,you will get it soon,thanks.

1 out of 1 people found this review helpful. Did you? Yes No

Bob
Order Date : 11/9/2014

Rating + 5 Excellent customer service

Very quick to respond to problem I had.
New part sent right out.
Very nice to work with.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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