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Seller#: 0UHZRBI9ANJW54077

Gootium Seller Profile 909-9799877 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Gootium See all products from Gootium

Byork Bags Manufacturing has accumulated rich bags design and craftsmanship experience during a decade’s producing & management history. The factory covers an area of roughly 3000 square meters. It’s been well-equipped, and has high craftsmanship paper sample technician and staffs. Byork is a professional manufacturer which specializes in developing, design, producing and sales for integrity.

Our main products are fashion, leisure men & women tote bags, shoulder bags, travel bags, backpacks, laptop bags, etc. The company’s own brand Gootium™ & Otium™ expresses concepts of leisure, enjoyment, resting & reverie. We also accepts OEM, ODM services thanks to our paper sample technicians great help. We are constantly receiving praises from customers that from domestic China, US, Italy, Japan, Korea, etc.

Focus on credit and keep contract to ensure product quality and according to puerile principle, we sincerely welcome customers cooperate with us.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (17 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 14 Reviews
Good Rating + 4 3 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 0 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Richard S.
Order Date : 10/17/2016

Rating + 5 Exceptional quality

This product is much nicer than a picture can explain. The strap and connections are very well built. The look and design rival those that cost 4 times as much. I would not pass up in this and I have so many compliments. The finish inside is as nice as the outside and the zippers are smooth and high quality.

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Thomas D.
Order Date : 5/25/2016

Rating + 5 Good Service

Exactly what was advertized. Fast shipping!

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Order Date : 1/10/2015

Rating + 5 Incredible customer service

I bought a canvas bag and it must have been a lemon because the materials all seemed very high quality however the main zipper became undone ad subsequently broke off. I was upset given the limited use that I had had, and that it was past its RMA period. I contacted Gootium and described the problem to them and sent pictures and by the end of it all, they offered to send me a replacement bag at no charge to myself!

This is great customer support and they will receive my future business due to the manner in which they rectified a situation that they were not obligated to handle. I am excited to receive my replacement bag.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Gootium offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    Standard Return Policy:

    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking fee: Yes

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from Gootium
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", Gooitum will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. Gootium will refund back to your method of payment.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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