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GotPartsUSA Seller Profile 863-269-9722 Email This Seller See Seller Store See all products from GotPartsUSA
GotPartsUSA is committed to provide USA with the right automotive parts the first time, at best possible prices. In 2013, the brick and mortar family business has branched out to provide you with superior on-line service and delivery. GotPartsUSA has 80 years of combined experience along with actual installation, knowledge of parts. We have great aftermarket performance and accessory brands that have both quality and value for your Car, truck or Jeep.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
If, for any reason, you are not 100% satisfied with your purchase, you may request to return the item within 14 days from the date your order was received for an exchange or refund. You may request to return any of the following items for a refund:
-Any item that has been unopened.
-Any item received with missing parts or components
-Any item that is defective or damaged
A Return Goods Authorization (RGA) form is required for all returns. To request a RGA form you may email customer service. Please include your order number, email address, ebay id, and reason for the return when emailing us for the RGA form. This form must be completed and returned by email prior to returning the product. All shipments without an authorized RGA will be refused.
For shipping errors or damaged items, you have 7 business days from the date you received the item(s) to contact us to notify us of the error.
A 20% re-stocking fee will be applied to any return that is not an error of our company. We will refund the original purchase, less a 20% restocking fee, for all unused items if returned with the original box and packaging (all in original condition), all manuals and accessories within 14 days of receipt. Shipping costs are the responsibility of the customer.
GotPartsUSA is unable to accept returns of racing parts or custom-made parts. Electrical or electronic components are also void if they have been connected or opened.
We will notify you via e-mail of your refund once we have received and processed the returned item. We inspect returns for damage. You can expect a refund within 7 business days of our receipt of the product in question. Refunds will be in the same form previously accepted for payment.
All sales are final after 14 days
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.