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Seller#: 0UHOPTYV9IY07XAF7

Gotham Hydroponics Seller Profile 845-504-5723 Email This SellerEmail This Seller  See all products from Gotham Hydroponics See all products from Gotham Hydroponics

How can we improve your harvest? For over 10 years Gotham Hydroponics has been at the forefront of cutting edge technology in the Hydro world. We are an international seller of all varieties of products for the indoor gardener. From LED grow lights to traditional High Pressure Sodium to hydro systems to fans and filters to nutrients, we have anything you could possibly imagine. If you're in the area, visit us. If you have questions, call us. No customer is too big or too small.

For questions or comments please call and speak with one of our experienced customer support specialists at 845-504-5723

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (7 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 6 Reviews
Good Rating + 4 1 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 0 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Scott Faus
Order Date : 6/17/2013

Rating + 5 Great Company, Great Guy!

I placed an order yesterday for one of the 240w Blackstar LED units, the total came to a respectable $278.00 with free shipping. Awesome! Today, while checking my order status I notice that the unit is being sold todayfor $248.00.. wait a minute..

I called Gotham Hydroponics first, to inquire as to which model was being sold here at Newegg as I began to wonder if this was in-fact the most recent model. I spoke to a gentleman named Victor who assured me he and all his suppliers were selling the most up to date model. I then mentioned the price difference and said that I would be contacting Newegg about a possible refund. Victor then tok it upon himself to credit my account a majority of the difference and again thaned me for my order and mentioned that it would be shipping out today.

I consider this great customer service and will certainly be a return customer.

Thanks again Victor!

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Order Date : 1/30/2013

Rating + 5 fast shipping, quality product, good price

I couldn't ask for more. Look at the title for the story!

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Order Date : 12/20/2012

Rating + 5 Good Seller - Fast Shipping

Very fast shipping! Thank you!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    We have an unconditional return policy on all products purchased from Gotham Hydroponics. Item(s) returned in their original condition and packing materials within thirty (30) days of payment will be refunded for their full purchase price minus newegg, restocking and shipping fees.

    S/H is not refundable.

    Refund does not include Shipping & newegg fees. 10% Restocking fee applies.

    All items are processed by our returns team in 5-10 business days of receipt.

    Before making a return, please call: 845-504-5723 for Return Instructions.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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