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Gravity Trading Seller Profile 818-708-1952 Email This Seller See all products from Gravity Trading
Gravity Trading is a family owned and operated business. We are all friends and family here, and take our business and service to another level. We understand how important it is to gain respect and trust from our patrons. We enjoy what we do and hope that your experience with us will be as personable and wonderful as we strive to be.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Please send back your return with a complete description of the item you would like to replace it with. If the merchandise is available, we will send out your order, no charge. If the item is not available, we will credit your account and contact you via email.
A restocking fee of 15% will be charged on return of any item that has been specially ordered for you (to cover charges to us for return of the unit)
We want to make sure you are happy with your purchase. We accept returns for up to 15 days from when you receive your package. All returns must be in NEW, UNUSED condition with original tags and packaging. We are unable to grant any refunds for used merchandise.
For your return, please include your Name, Address, Phone Number and Order Number.
You will be responsible for return charges, we recommend you use a trackable method such as USPS Priority, UPS Ground or Fedex.
All refunds minus original S&H charges will be credited back to your account within 48 hrs after receiving your return.
Please contact us for a Return Authorization Number before returning any items to us. Return authorizations are valid for 10 business days, and the RMA number must appear clearly on a copy of your Receipt enclosed with the return. All original packaging and its COMPLETE contents must be returned in as-new, unmarked and undamaged condition, or a 15% restocking fee will be charged. We reserve the right to refuse a return on any product that does not meet these requirements. Please use a return method that issues tracking or identification numbers, so that you can be assured that the item has been received by our Returns Department. Once we receive your return, we will issue a refund within 7 days, by mail or original credit card. S&Handling Fees are not refundable, unless we have incorrectly shipped an order.
In the unlikely event that you receive a defective product, please notify us within three days of receiving the order in order to return the product for a refund or an exchange. If you notify us after 3days, we will only accept the item at our discretion.
Still Have Questions? Contact Customer Service
For questions regarding products, order delivery, or returns, please contact Gravity Trading Customer Service:
Contact this seller Phone:818-708-1952
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.