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Seller#: 0UHOPTYV7NF2H3FC4

Grid Connect Seller Profile 630-245-1445 Email This SellerEmail This Seller  See all products from Grid Connect See all products from Grid Connect

We are a manufacturer and international distributor of network products. We design, market, sell, and support various chips, modules and adapters that use Ethernet, Wireless (WiFi, Bluetooth, 900 Mhz, etc), CAN, and Serial (RS232, 422 and 485) technologies. Our focus on providing excellent products, customer service, and expert technical knowledge.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1 Reviews
newegg
50%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
50%
Very Poor Rating + 1 0 Reviews
0%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Victor
Order Date : 11/21/2013

Rating + 5 No hassle purchase!

Ordered the PCAN-USB one day and got it the next! Probably helped that it shipped from Illinois to Michigan. The device works great! Thank you!

Did you find this review helpful? Yes No

kvanhe
Order Date : 7/4/2013

Rating + 2

Product failed within 48 hours of installation.
Installation went without trouble.
Product failed while in service.
Have to return to Grid Connect.
Seller Response:We are very sorry for this and will replace the unit quickly at our expense.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    At Grid Connect your satisfaction is our highest priority. All of our products are shipped in new and functioning condition. If you are not completely satisfied with your purchase you have 30 days from the date of purchase to request an exchange or return.

    All Exchanges and Returns are subject to the following conditions:
    1. Product must be in new condition
    2. All product packaging and accessories must be intact including any power supplies, cables, adapters, CDs, antennas, and user manuals.
    3. A Return Materials Authorization (RMA) number must be requested within 30 days of purchase via rma@gridconnect.com
    4. If you are requesting a refund for a non-defective product we will refund the cost of the product (not including shipping costs)
RMA instructions
    First ensure that you have requested an RMA from rma@gridconnect.com. RMA's without authorization will not be accepted. Once an RMA has been authorized, complete provided forms providing the information as thoroughly as possible to expedite your return. Print a copy (if form received via email) and include the completed form in the return package.

    The return package must include with NO EXCEPTIONS:
    • Completed RMA form in the inside of the package
    • The RMA number clearly written on the outside of the shipping package and NOT on the product box.

    Please return the package, transportation charges prepaid, to:
    Grid Connect, Inc.
    1630 W. Diehl Rd
    Naperville, IL 60563

    It is the responsibility of the sender to provide and pay for adequate shipping insurance; returns for repair must be insured by the sender.
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