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Seller#: 0UHOPTYV7NF2H3FC4

Grid Connect Seller Profile 630-245-1445 Email This SellerEmail This Seller  See all products from Grid Connect See all products from Grid Connect

We are a manufacturer and international distributor of network products. We design, market, sell, and support various chips, modules and adapters that use Ethernet, Wireless (WiFi, Bluetooth, 900 Mhz, etc), CAN, and Serial (RS232, 422 and 485) technologies. Our focus on providing excellent products, customer service, and expert technical knowledge.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (4 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 3 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 0 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 11/21/2013

Rating + 5 No hassle purchase!

Ordered the PCAN-USB one day and got it the next! Probably helped that it shipped from Illinois to Michigan. The device works great! Thank you!

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Order Date : 7/4/2013

Rating + 2

Product failed within 48 hours of installation.
Installation went without trouble.
Product failed while in service.
Have to return to Grid Connect.
Seller Response:We are very sorry for this and will replace the unit quickly at our expense.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    At Grid Connect your satisfaction is our highest priority. All of our products are shipped in new and functioning condition. If you are not completely satisfied with your purchase you have 30 days from the date of purchase to request an exchange or return.

    All Exchanges and Returns are subject to the following conditions:
    1. Product must be in new condition
    2. All product packaging and accessories must be intact including any power supplies, cables, adapters, CDs, antennas, and user manuals.
    3. A Return Materials Authorization (RMA) number must be requested within 30 days of purchase via
    4. If you are requesting a refund for a non-defective product we will refund the cost of the product (not including shipping costs)

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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