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HK shanhai group Seller Profile 626-2804888 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from HK shanhai group See all products from HK shanhai group

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Hong Kong Shanhai Group limited, founded in 2003 in Shenzhen and HK . We manufacture and market GSM and GPRS modem , GSM module GPRS module , EDGE module and modem , CDMA module and modem, GPS and GSM antennas and other accessories , GPS navigators, Our products are imported to the US, Canada, Europe, South America and the Middle East. Our annual sales vale exceeds US$20 million.

With many years of production and market developing experience, our products all feature novelty style, fashion taste, high quality and competitive price. Meanwhile, they are complying with RoHS, CE and FCC standards. Therefore, they are popular in the area of OEM & ODM and help us win high reputation.

Innovation and the consciousness of service have always been our company's idea. In order to supply superior products, we have introduced a modern management system, advanced technology and new business concept into our company.

In-house processing for qualityWe handle plastic injection, welding, painting, assembling and packing at our factory. This allows us to carefully control quality and ensure on-time delivery.

10 partner workshopsWe have ten partner workshops to back us up for your large orders. We also provide import and export assistance via our group company.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (13 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 5 Reviews
Good Rating + 4 2 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 6 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 4/3/2014

Rating + 1

I ordered this item three weeks ago and it is still in China. They are nice about responding to my email, but I still don't have the item and really cannot pinpoint where it is.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 3/14/2014

Rating + 5 Good modules, good price

Buying more from them

Did you find this review helpful? Yes No

Order Date : 3/19/2014

Rating + 1 Wrong Quantity Shipped

I ordered two RFID boards from this supplier and only one arrived. This was also after paying extra for the 'fast' shipping, which promised 3-5 days (unrealistic for china), and took well over a week to arrive. I tried contacting them to remedy the situation and got no response. Not worth your time, though the one RFID board that did arrive worked fine.

Did you find this review helpful? Yes No

Unsatisfied Customer
Order Date : 3/7/2014

Rating + 1 Vendor is worthless

The vendor sent me 48 volt power supplies instead of 24 volt power supplies. Not only were the items shipped were wrong but took almost a month to arrive.

Did you find this review helpful? Yes No

Order Date : 3/14/2014

Rating + 5 Fast Delivery! Less than 2 wks from China

Basing this on delivery time alone but the laser modules I ordered so far work fine and are perfect for my application. They also appear well made.

Did you find this review helpful? Yes No

Order Date : 2/23/2014

Rating + 1

I have not received my order yet

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 2/16/2014

Rating + 1 Frustrating experience

I ordered a keyboard nexus case from HK shanghai group. I received notification on Feb 17 that it had shipped but with no tracking number. Hmmmm.... I assumed this was a simple glitch but that I would get my order soon. After 2 weeks I emailed the company about my missing order and the lack of a tracking number. I got a reply in terrible English which was almost impossible to understand. I guessed that it meant that there was a backlog in orders and that my keyboard was being sent. They also seemed to say that I would get a tracking number. That was six days ago and I have not any further word. I have ordered lots of items online, though not so many from Newegg. This experience has put me off Internet shopping in general and Newegg specifically. I certainly would not buy from this seller again.

Did you find this review helpful? Yes No

Order Date : 2/20/2014

Rating + 4 Perfectly Adequate Service

Product arrived on time and in working order.
Seller Response:Thanks for your nice approval. Hope to do business with you again!

Did you find this review helpful? Yes No

Order Date : 12/9/2013

Rating + 1 Slow Shipping

Have waited 30 days, still no product has arrived. Very slow delivery
Seller Response:Hi William,

Thanks for your kind contact,

But could you please inform us before you rate us a poor degree, we have found that you signed the parcel on Dec-27 2013, and the tracking number is LN182121473CN.

Here is the tracking status of your parcel:
December 27, 2013 , 10:05 am
December 27, 2013 , 7:19 am
Arrival at Unit
December 26, 2013
Depart USPS Sort Facility
December 26, 2013 , 12:36 pm
Processed through USPS Sort Facility
December 24, 2013 , 6:40 am
Processed through USPS Sort Facility
December 21, 2013 , 2:24 pm
Processed Through Sort Facility
Origin Post is Preparing Shipment
December 13, 2013 , 9:52 am
Processed Through Sort Facility
December 12, 2013 , 7:12 pm

For any further question, please feel free to contact us! We are always at your service.

Sincerely yours
hk shanhai group

0 out of 1 people found this review helpful. Did you? Yes No

Order Date : 12/26/2013

Rating + 5 Bluetooth Keyboard - Nexus 7 2013

Delivery from China was surprisingly quick. Keybooard pairs quickly and works very well. I will definitely purchase additional items from HK Shanhai Group. Thank you Newegg.
Seller Response:Hi 194992584,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Look forward to serving you again!

Yours Sincerely,
Hk shanhai group

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    (1)Please contact our Customer Service Department for your returning inquiry.
    (2)Please provide your name, email address, invoice number or sales order number when you submit return inquiry.
    (3)After our Customer Service Representatives verify your order information, you will be given an RMA number and seller store name for your return. Please mark "Newegg + Store Name + RMA#(we offer to you)¡±outside of the return package as it will be our reference during receiving. Please provide similar packaging method for returns as they were delivered to you.
    (4)Re-using the original package is acceptable, as long as the packaging is in good condition. Any previous addresses, tracking information and labels must be removed. You can select the same carrier when original orders were placed (e.g. USPS or UPS).
    (5)If you were NOT satisfied with our RMA handling, please send us the dispute to with email title "seller store name + DISPUTE". We will handle the dispute with Newegg.
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