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Seller#: 0UHIQWIKC3BQ3EC8F

HK shanhai group Seller Profile 626-2804888 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from HK shanhai group See all products from HK shanhai group

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Hong Kong Shanhai Group limited, founded in 2003 in Shenzhen and HK . We manufacture and market GSM and GPRS modem , GSM module GPRS module , EDGE module and modem , CDMA module and modem, GPS and GSM antennas and other accessories , GPS navigators, Our products are imported to the US, Canada, Europe, South America and the Middle East. Our annual sales vale exceeds US$20 million.

With many years of production and market developing experience, our products all feature novelty style, fashion taste, high quality and competitive price. Meanwhile, they are complying with RoHS, CE and FCC standards. Therefore, they are popular in the area of OEM & ODM and help us win high reputation.

Innovation and the consciousness of service have always been our company's idea. In order to supply superior products, we have introduced a modern management system, advanced technology and new business concept into our company.

In-house processing for qualityWe handle plastic injection, welding, painting, assembling and packing at our factory. This allows us to carefully control quality and ensure on-time delivery.

10 partner workshopsWe have ten partner workshops to back us up for your large orders. We also provide import and export assistance via our group company.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (17 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 5 Reviews
newegg
29%
Good Rating + 4 2 Reviews
newegg
12%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 10 Reviews
newegg
59%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 11/17/2014

Rating + 1 Would not use this seller ever!

While the Customer Service staff at Newegg were extremely helpful in answering my questions and trying to resolve my problem the Seller did none of the above. The product I recieved was not what I ordered and the Seller never responded to phone calls (could never reach them) nor did they respond to an email sent from Newegg.

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N/A
Order Date : 11/15/2014

Rating + 1 Bluetooth samsumng wireless krybaord

Poor quality and very cheap.
doesn't fit Samsung note tablet 10.1
very flimsy.
Don't buy.

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Steve
Order Date : 10/7/2014

Rating + 1 Just hope you don't need to email their customer service.

If you do, you'll instantly receive a computer generated response promising a response from a customer service agent in 2-3 hours. Don't believe it. If you're going to hear anything from them, you'll have to bombard them with emails. My first package had a faulty tracking number and got lost and it took forever to find that out. Now there is supposed to be a replacement on the way, I just got the tracking number for it after a week of hounding them for it. Now I just hope they sent me the item that I ordered and not something else. Although I will continue to order from Newegg, I will NOT order from this seller again and advice you guys to do the same.

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N/A
Order Date : 9/1/2014

Rating + 1 Very Poor

They sent the wrong item, not the one in the description, and not the one I ordered. I am at about the 25 day mark for my return and they still haven't replied to my messages, I feel like they are just waiting out the 30 day return policy. I will report them to Newegg if this isn't fixed soon.
Seller Response:Sorry for this bad shopping experience. You said you still want it in email, so we have re-sent a correct one to you on September 22. The item is on its way. Please never worry about it.

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N/A
Order Date : 4/3/2014

Rating + 1

I ordered this item three weeks ago and it is still in China. They are nice about responding to my email, but I still don't have the item and really cannot pinpoint where it is.

1 out of 1 people found this review helpful. Did you? Yes No

Sledge
Order Date : 3/14/2014

Rating + 5 Good modules, good price

Buying more from them

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MT
Order Date : 3/19/2014

Rating + 1 Wrong Quantity Shipped

I ordered two RFID boards from this supplier and only one arrived. This was also after paying extra for the 'fast' shipping, which promised 3-5 days (unrealistic for china), and took well over a week to arrive. I tried contacting them to remedy the situation and got no response. Not worth your time, though the one RFID board that did arrive worked fine.

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Unsatisfied Customer
Order Date : 3/7/2014

Rating + 1 Vendor is worthless

The vendor sent me 48 volt power supplies instead of 24 volt power supplies. Not only were the items shipped were wrong but took almost a month to arrive.

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Sledge
Order Date : 3/14/2014

Rating + 5 Fast Delivery! Less than 2 wks from China

Basing this on delivery time alone but the laser modules I ordered so far work fine and are perfect for my application. They also appear well made.

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N/A
Order Date : 2/23/2014

Rating + 1

I have not received my order yet

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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