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Seller#: 0UH8ISD1TWJSK083B

HPP ENTERPRISES Seller Profile 912-509-0477 Email This SellerEmail This Seller  See all products from HPP ENTERPRISES See all products from HPP ENTERPRISES

HPP Enterprises is a leading supplier of consumer electronics, home, office, and outdoor products. Our company is well-known for competitive pricing and excellent, friendly customer service.

HPP Enterprises is located on Saint Simons Island, GA. Through our network of suppliers, we ship from a number of warehouses across the United States.

www.hppenterprises.com
Twitter: @hppenterprises

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (415 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 281 Reviews
newegg
67%
Good Rating + 4 50 Reviews
newegg
12%
Average Rating + 3 28 Reviews
newegg
7%
Poor Rating + 2 7 Reviews
newegg
2%
Very Poor Rating + 1 49 Reviews
newegg
12%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Freddy
Order Date : 11/13/2014

Rating + 5 Great Earbuds, Greater Seller

Fantastic seller -- emailed to see if they had item in stock, as they were out of stock everywhere ... replied within minutes, and shipped same day ... order arrived in 2 days. 100% impressed!

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Michael David
Order Date : 11/1/2014

Rating + 1 Horrible vendor

This vendor does not process returns. They will delay the process but will never send an RMA, address or ability to return.

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N/A
Order Date : 10/22/2014

Rating + 1 HORRIBE expeirence

Never received product, shipper claims Newegg gave the wrong address, Newegg claims shipper got the right address but did not put it in correctly. Item was left in the street by FedEx. SO far no resolution, I do not have this product and have not gotten a refund, will be forced to dispute this with Amex.

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Colton
Order Date : 11/5/2014

Rating + 5

Even though I've seen many comments about this company being fraudulent, which scared me, I ordered a wireless adapter for my computer with no issues whatsoever and got it 2 days earlier than expected.

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MichaelLeBlanc
Order Date : 9/30/2014

Rating + 1 FRAUDULENT! DO NOT BUY FROM THEM!

This HPP Enterprises seller is fraudulent. They sold us mis-marked Ethernet switch products, and it was obvious that they should have known. Very devious. I would not buy from them.

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MichaelLeBlanc
Order Date : 9/30/2014

Rating + 1 FRAUDULENT! DO NOT BUY FROM THEM!

We purchased 6 of the HP 5500-48G-POE+ SI switches for an amazing price. But then we discovered why... they sold us an amazing layer 3 switch but shipped a very cheap V1910 10/100 switch (worth only 1/10th of the value) instead. And the worst part was they were in a box labeled as the higher priced product. This was a deliberate misrepresentation and essentially fraud. And they have not made it easy to return the product or get a refund. I had to dispute the charge with Amex. Do not do business with this vendor.

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Nate
Order Date : 9/29/2014

Rating + 1 Wrong Item

Ordered a Laptop Backpack for a 17in Laptop and received a small messenger bag for a small chromebook laptop or some other laptop that is probably like 11in. They aren't even remotely similar. Hoping seller will give refund or get the correct item to me asap.

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N/A
Order Date : 7/31/2014

Rating + 5 Exactly what I ordered

got what I wanted and shipped fast

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WasStolenFrom
Order Date : 9/1/2014

Rating + 1 NEVER AGAIN!

I purchased a DirecTV receiver from this company that was advertised as new. Upon attempting to register it with DirecTV so that I could enjoy my new purchase(that I paid overnight shipping for), I was told that this receiver was INELIGIBLE to be used due to the fact that it was already associated with an account that was in DELINQUENT status. Upon further inquiry, DirecTV also informed me that this piece of equipment was already leased to another account! I have tried to contact the seller 3 times via e-mail, also requested an RMA twice, and e-mailed NewEgg to notify them of this. I have gotten NO RESPONSE and am still out the money. I'll keep fighting this one but thought I might save you the frustration that I'm experiencing. I'd Suggest ordering from someone else.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 6/20/2014

Rating + 5

Great service! Arrived on time and in excellent condition. Would definitely recommend purchasing from HPP Enterprises.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    HPP Enterprises wants you to be pleased with your purchase and our service.&nbsp; We realize that there may be times you will need to return or exchange a product, or request a refund. <br><br><b>ALL RETURN AND EXCHANGE REQUESTS</b> must be received within 30 days of the purchase date.&nbsp; Requests should be sent by visiting our site and clicking "Contact Us" or by contacting the Seller through the "Contact Seller" links in the marketplace.&nbsp; <br><br><b>Return Procedures:</b><br>To request a return or exchange, please contact HPP Enterprises for a Return Authorization.&nbsp; If we shipped an incorrect or defective item to you, we will exchange it or allow you to return for a full refund.&nbsp;&nbsp; We request the following information:<br>1: Order Number<br>2:&nbsp; Condition of Item (New/Sealed or Used/Open)<br>3:&nbsp; Purpose for Return<br><br>*Items classified as "defective" will be tested and non-defective items will be treated as used/open).<br><br>If your return is not based on a defective or incorrect item, we can still accept your return with a return authorization.&nbsp; The Buyer will be responsible for return shipping and will receive a refund, less shipping charges and up to a 50% restocking fee.&nbsp; (Note:&nbsp; our restocking fee is typically 15% on opened items; however, the Marketplace Agreement allows up to a 50% restocking fee on some items.&nbsp; Examples include:&nbsp; obvious used products, camping gear, toys, stilts, damaged computers, tablets, motherboard or processors with bent pins, or other items with obvious wear and tear that are not in resellable condition). All original materials, packaging, boxes, manuals must be included.<br><br>Refunds are issued when product has been received, verified, and tested.&nbsp;&nbsp; With the exception of incorrect shipments, damaged items, or defective items, original shipping and return shipping charges are not refundable.<br><br><br><b>ANY PRODUCT RETURNED WITHOUT A RA# NUMBER WILL BE REFUSED AND RETURNED TO SHIPPER.</b><br><b><br>Exclusions:</b><br>Please note that due to copyright restrctions, we CANNOT accept returns of opened computer software or video games.&nbsp; All intimate apparel (under garments, lingerie, etc) is non-returnable for any reason.<br><br><b>Shipping Charges:</b><br>Return shipping charges and original shipping charges are the responsibility of the Buyer except in cases where we have sent an incorrect item or your item is defective.&nbsp; In addition, if your item was lost or was not delivered by the "Expected Delivery Date" provided by Amazon.Com, we will refund your shipping charges should you choose to return the item.<br><b><br>Warranty:</b><br>Based on the distributor or manufacturer's policy, HPP Enterprises reserves the right to have your return or replacement sent through the manufacturer directly.&nbsp; <br>
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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