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Seller#: 0UH8ISD1TWJSK083B

HPP ENTERPRISES Seller Profile 912-509-0477 Email This SellerEmail This Seller  See all products from HPP ENTERPRISES See all products from HPP ENTERPRISES

HPP Enterprises is a leading supplier of consumer electronics, home, office, and outdoor products. Our company is well-known for competitive pricing and excellent, friendly customer service.

HPP Enterprises is located on Saint Simons Island, GA. Through our network of suppliers, we ship from a number of warehouses across the United States.

www.hppenterprises.com
Twitter: @hppenterprises

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (408 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 279 Reviews
newegg
68%
Good Rating + 4 50 Reviews
newegg
12%
Average Rating + 3 28 Reviews
newegg
7%
Poor Rating + 2 7 Reviews
newegg
2%
Very Poor Rating + 1 44 Reviews
newegg
11%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 7/31/2014

Rating + 5 Exactly what I ordered

got what I wanted and shipped fast

Did you find this review helpful? Yes No

WasStolenFrom
Order Date : 9/1/2014

Rating + 1 NEVER AGAIN!

I purchased a DirecTV receiver from this company that was advertised as new. Upon attempting to register it with DirecTV so that I could enjoy my new purchase(that I paid overnight shipping for), I was told that this receiver was INELIGIBLE to be used due to the fact that it was already associated with an account that was in DELINQUENT status. Upon further inquiry, DirecTV also informed me that this piece of equipment was already leased to another account! I have tried to contact the seller 3 times via e-mail, also requested an RMA twice, and e-mailed NewEgg to notify them of this. I have gotten NO RESPONSE and am still out the money. I'll keep fighting this one but thought I might save you the frustration that I'm experiencing. I'd Suggest ordering from someone else.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 6/20/2014

Rating + 5

Great service! Arrived on time and in excellent condition. Would definitely recommend purchasing from HPP Enterprises.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 3/7/2014

Rating + 5 Bad return handling reports are misleading

I'm not sure why the returns reports all say they refuse to do returns, so on. I ordered a fairly high dollar marine electronics kit (NMEA 2000 Backbone, Anomometer, Water Speed/Temp/Depth Transducer and Multi-function Display Unit).

I realized I had ordered the wrong one, and that I wanted a kit which had a slightly higher accuracy Anomometer and different firmware on the Device, from the same manufacturer with a different brand. HPP didn't have it, I called them up and they gave me an RMA right away. I sent the gear back, and they gave me a full refund.

1 out of 2 people found this review helpful. Did you? Yes No

snwombat
Order Date : 4/3/2014

Rating + 2 shipped wrong item

Seller advertised, sold & shipped wrong item. Promptly offered RMA with full refund.

1 out of 1 people found this review helpful. Did you? Yes No

Melody
Order Date : 3/17/2014

Rating + 1 NEVER AGAIN!

We purchased 100 DVD jewel cases. About 15 of them were broken, I have had another 3 fall apart in my hands and and ALL of them were scratched in one way or another, many to the point that I can not and will not offer them to my customers, so they will be thrown away as well. The company would not provide a refund for damaged products and the only way they would provide a "credit towards (our) next purchase" is if we returned the broken ones at OUR expense. NOT IMPRESSED. By the way, I don't need a credit towards my next purchase....there won't be a NEXT PURCHASE. Very poor customer service.... poor quality merchandise...

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N/A
Order Date : 3/17/2014

Rating + 1 TOTALLY DISSATISFIED WITH HPP

Received package of 100 Slim Jewel Cases and 9 were broken and NOT usable at ALL. AL the rest had some scratches in the clear cover and of the 912, 21 HAD SIGNIFICANT SCATCHES. WORSE PART IS THE COMPANY HPP REP WOULD NOT CREDIT PARTIAL FOR APPROX $3.00 WORTH OF DAMAGE. HIGHLY RECOMMEND DO NOT USE THIS COMPANY OR PRODUCTS

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Vic
Order Date : 2/1/2014

Rating + 1 Still waiting

I ended up ordering the wrong flash hider for my SBR and even though I contacted the vendor before they confirmed the order they were unable to cancel. Further, I have contacted them via email three times about acquiring an RMA and they have yet to come through. Two weeks and waiting...

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N/A
Order Date : 1/31/2014

Rating + 1 Bad Experience

Shipped product on time BUT shipped laptop with wrong processor type. Seller will not issue RMA for refund.

Did you find this review helpful? Yes No

Justin L.
Order Date : 7/1/2013

Rating + 5 No Problems

Shipping was fast, and item was packed well.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    RMA required. Obtain RMA by contacting HPP via returns@hppenterprises.com. No RMA on items where Manufacturer requires all returns/service, or opened software/video games. DISREGARD the RMA# given by Newegg and DO NOT return product to our PO Box or Street address in St. Simons Island, GA. This is NOT our returns warehouse and any returns sent here will incur additional fees to be forwarded to correct returns warehouse.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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