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HQRP Seller Profile 973-679-7091 Email This Seller See all products from HQRP
Welcome to HQRP - Hight Quality Reasonable Price
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Standard Return Policy
Please contact us to request return authorization prior sending the merchandize back to us.
We will issue the refund or send a replacement merchandize to the customer at our own decision.
Our decision is based on inquiry from customer, product availability and other factors.
Initial shipping and handling fees are the costs of sending the product to customer and will not be refunded.
In case the item sold has "free shipping", we will refund the amount of purchase, without "actual shipping costs". In case of buyer's remorse, the buyer is responsible for return shipping.
- Restocking fee 10% is applied for sealed merchandize;
- In some cases we may grant RMA for opened goods. But in this case restocking fee 15% is applied.
Defective on Arrival (DOA) shipments need to be reported within 7 days.
They will be replaced ASAP for free (subject to stock availability) or refunded.
After the return authorization is sent to the customer, we will have to receive the merchandize within the next 7 business days.
No refund/replacement will be made if the package is late without notice.
Products damaged during transportation.
- Products damaged during transportation should be reported ASAP but not later than 3 business days after the receipt.
Shipping packaging and product packaging should not be disposed of because they are used as evidence for associated carrier insurance claim. Also we ask the customers to send us the pictures showing the damage during transportation with the initial claim.
Once such product is reported, we file insurance claim with the shipping carrier and/or resolve this problem with the customer by providing refund or replacement once the shipping carrier fulfills obligations related to the claim.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.