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Seller#: 0UHIQWIKJ28LWX08B

HardToGetItems Seller Profile 732-294-7798 Email This SellerEmail This Seller  See all products from HardToGetItems See all products from HardToGetItems

Hardtogetitems.com is offering an assortment of hard to find tools and consumer products that are functional in purpose and not widely available at the chain stores.

Our company… HardToGetItems.com is a family owned and operated business since 2010. It is continually growing to bring new fantastic products to new favorite customers.

Our merchandise… comes from time-tested brands. We carry many unique and useful products that you cannot find at the chain stores. Some of these products are old time favorites, while others are just new unique items. If there is a favorite product or brand you do not see at Hardtogetitems.com, please let us know! Contact us or call us at 732-294-7798.

Our philosophy… here at HardToGetItems.com we pride ourselves in offering our customers quality products at great prices with 1st class service! These three things represent our identity.

Our people… our primary goal is superior Customer Service. We treat each customer the way we would wish to be treated and everyone at Hardtogetitems.com are dedicated to delivering a great experience for every customer. If you are not 100% satisfied, please contact us and we will be more than happy to assist you.

Our fulfillment… we do our best to provide fast fulfillment of your order. We know that once you pay for your order, you expect fast shipment of carefully packaged product. Most items ship within one business day, so you get your products quickly!

Thanks again for taking the time to check us out and we look forward to serving you!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2 Reviews ): Rating + 2
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 0 Reviews
0%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
50%
Very Poor Rating + 1 1 Reviews
newegg
50%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
TBolt
Order Date : 4/11/2014

Rating + 2 High price at Newegg vs other places

My previous review described a shipping problem, which the seller resolved once Newegg got involved. I am annoyed, though, to find out this seller is selling the same product at other markets for less. I suppose this has something to do with Newegg fees.
Google the stick light, if you need it -- it's a good product & cheaper elsewhere.

Did you find this review helpful? Yes No

TBolt
Order Date : 4/11/2014

Rating + 1 "HardtoGetItem" means it's hard to receive your order!

It is now well beyond the latest possible delivery commitment, and I still do not have the items I purchased from them. I used the contact feature to inquire about the product. NewEgg is starting the claims process; following that will be a refund process if I still do not receive the items.

I am extremely disappointed in this seller, thus far. I will not be using the NewEgg "Marketplace" ever again.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We want you to be 100% satisfied with your purchase. We stand behind our products and guarantee your satisfaction with every order.

    We will happily process a refund or exchange (if available) within 30 days of purchase, assuming the item is in its original packaging, manufacturer tags are still intact and item is in unused condition. Shipping charges (original and return) are non-refundable. No refunds will be issued after 30 days. There is a 15% restocking fee, no exception.

    If the purchase was sent with "free shipping" the original shipping costs will also be deducted from the refund. Return processing time generally takes a few days.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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