Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.
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HeightsMobile Seller Profile 888-225-3594 Email This Seller See all products from HeightsMobile
HeightsDeals: We have been internet vendors for the last decade. Though our e-commerce business has included electronics, appliances, brand name clothing and jewelry, everything we sell shares a common factor: top-rated merchandise at competitive prices.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
You can return most new and unopened items within 14 days of delivery. All returns are subject to a 20% restocking fee. Items must be returned in new or unused condition and contain all original materials included with the shipment. All returned items will be inspected and awarded a partial refund if opened or used. If the return is a result of our error, or the merchandise is damaged, we will refund the full cost of the merchandise and shipping charges.
A return must meet the following criteria: All products must be returned in their original container or package, in clean and resalable condition. All returns must be accompanied by a copy of the invoice with a description of the problem or error. Items (including expired items) that are not returnable to the manufacturer are not returnable. Special order items (example: certain small equipment or products that we ordinarily do not stock) are not returnable.
Shortages or any error in the shipment must be reported within 14 days of the invoice date in order to receive a credit.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.