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Ordering

Ordering

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Newegg will keep you informed of your order via e-mail. Your tracking number will also be emailed to you once the item is shipped.

You may also check our online order status page for live updates by clicking here. If there are any problems with your order, you will receive an automated email from us immediately.

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Unfortunately, we do not accept phone, fax or e-mail orders. All orders must be placed online.

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  • Visa
  • MasterCard
  • American Express
  • Discover
  • Newegg Gift Card
  • V.me by VISA
  • Net Term (from invoice date)
  • Online Bill Pay
  • Pre-paid Company Check, Personal Check, Cashier's Check or Money Order (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank)
Note: Company checks, cashier's checks, personal checks, money orders and bill payments will no longer be accepted after 3/1/12.

Open Box Items: Open box items cannot be paid for by check or money order.

Marketplace: Marketplace orders cannot be paid for by check or money order.

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VbV and MCSC are simple-to-use services which confirm your identity with a personal password when shopping online, giving you an extra layer of security and protection.

Once your Visa or MasterCard is activated you will be able to quickly input your password at checkout and protect your card from unauthorized use online.

How the services work...

  1. First, activate your card – Easily enroll in the programs by logging onto your Visa/MasterCard Issuer’s website to register and create your password.

  2. Shop at Newegg (a VbV & MCSC participant merchant) - When you are ready to make an online purchase:

    • 1. Enter your credit card information, as usual, click Submit.

    • 2. At this point, Visa or MasterCard will recognize you as a registered participant and give you a screen with your details and prompt you for your password. Don’t forget to check your Personal Message. Note: This communication is only between you and your card Issuer. Your personal information and password is never shared with Newegg or any participating merchant.

    • 3-A. VBV / MCSC code available - Enter the secure password in the VbV / MCSC window and choose Submit. Your password will be validated, your identity verified, and the transaction completed quickly, as usual.

    • 3-B. VBV / MCSC code not available – Since VBV / MCSC verification is optional, if you choose to skip this verification page, simply click “Cancel”. Newegg will re-direct you back to the checkout page. Please complete the checkout procedure like you would normally and submit your order.

      Please note: Newegg will still accept your order without a password entry, but it is subject to additional Fraud Screening processes to protect you against unauthorized use of your card. Therefore, for your security, we highly recommend all cardholders register and use VBV / MCSC.


  3. Orders complete – Your online order has been completed. Newegg will email you an order confirmation. Thank you for shopping at Newegg.com.

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It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local FedEx guidelines for delivery.

Marketplace: Newegg Marketplace sellers may offer different shipping options. Check the Seller's Policy Page for the shipping options and terms for individual Marketplace sellers. In the event of a conflict between Newegg's shipping options and term and those on a Seller's Policy Page, the Seller's Policy Page shipping options and terms shall apply to your orders from that seller.

Newegg offers Rush Processing for orders placed before 12PM PST for a small additional fee. Newegg will put forth its best efforts. We cannot however, guarantee that your order will ship the same day. If we fail to ship your order on the same day, we will refund the Rush Processing fee.

Marketplace: Rush processing is not currently available for items purchased from Newegg Marketplace sellers.

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If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. Please wait approximately 15 minutes and refresh your order status page in order to confirm whether or not your order was successfully submitted. If you still do not see it, please chat with one our representatives online by entering Live Chat. You may also contact us by phone at this number: 1-800-390-1119

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Security is a top priority at Newegg. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Newegg uses the most advanced form of SSL software available: 128-bit encryption by Verisign. To learn more about SSL, follow this link www.verisign.com..

Access to all of our users' information is restricted. Newegg operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at service@newegg.com or call our toll free number (800) 390-1119 to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.

All Newegg servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and Cisco firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.

All employees are updated with the latest information on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and of what they can do to ensure that our customers' information remains protected.

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Please click here to go to My Account to view all of your orders. From here, you can confirm if you placed a duplicate order or not. If you see the duplicate order, you can cancel it on that page. It generally takes 15 minutes to view all new orders placed. If you were unable to void the order or still have some concerns, please click here to speak to one of our chat representatives or you may call us at 1-800-390-1119. We will void the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, obtain the tracking number(s) for the order(s) you do not want and call the shipping carrier to refuse those shipments. You will be refunded in full when those items are returned to Newegg.

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Go to the order status page.

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Unfortunately you cannot. If you contact us immediately after placing the order, we can probably make the change(s) you request. If the order has been charged, we cannot make any changes and the order will have to be cancelled.

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We do not combine orders for you over the phone. However, if you call us before your orders are processed, we can cancel your orders so you can place a single order for all the items you want. Please understand that we cannot cancel an order once it has been scanned by our warehouse.

Marketplace: Items ordered from a Marketplace seller cannot be combined with items ordered directly from Newegg.

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We're sorry, but unfortunately, you will have to re-order online. Our internal system does not have the capability to reinstate voided orders.

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For your convenience, Newegg advertises current Manufacturer rebates on our website.

Manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively. The prices on our website do not include rebate savings. Use of these rebates is limited to any terms or conditions provided by the manufacturer. If you have any questions regarding a rebate's terms & conditions and/or how to redeem the rebate, please contact the manufacturer directly.

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  1. Click the My Account button located at the top right of the Newegg webpage.
  2. Click Account Settings under the Options menu to your left. You must be logged in.
  3. Change your Newegg.com login ID by updating your email address accordingly.

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The server allows 5 login attempts every 5 minutes. Beyond that, it will "time out" the account, and login will be forbidden for several minutes. If this "time out" occurs 20 times within the span of 3 days, the IP address used for these attempts will be locked, and login from that IP will no longer work. If this has occurred, please try logging in from a different location and contact customer service for assistance.

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Newegg respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details.

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Shopping cart problems usually occur for one or more of the following reasons:

  1. Cookies are not enabled, or your browser is configured to block Newegg and/or secure.newegg.com cookies.

    NOTE: In some cases, the cookies on your computer may become corrupted. If you've verified that Newegg and secure.newegg.com cookies are being accepted and you're still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again.
  2. The master clock on the computer is not set correctly.
  3. The computer you're using is behind a firewall.
  4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
  5. You are using a browser released prior to Internet Explorer 5.1.
If all else fails, try closing all open programs and restart your computer, or try from a different computer.

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No. Our online catalog at www.newegg.com is our only catalog. We may occasionally print special inserts or supplements for seasonal or promotional purposes, however.

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If you are entering the correct email address and password, and your account has not been suspended due to fraud or chargeback, please try the following:

  1. Enable Cookies.
  2. Enable Javascript.
  3. Clear existing cookies and cache.
  4. Make sure the date/time on your computer is correct for your time zone.
  5. Make sure you do not block our site or our image cache server (AKAMAI).
  6. If you are using Internet Explorer, set your security profile to Medium and enable "Override automatic cookie handling". (Tools > Internet Options > Privacy tab > Advanced)


If problems or issues continue, add the Newegg host record into your computer:
*Go to "C:\WINDOWS\system32\drivers\etc" and open the "hosts" file with Notepad. Add the following rows:
216.52.208.185 www.newegg.com
216.52.208.188 secure.newegg.com

For further assistance, try the following links:
http://www.newegg.com/test.aspx
http://secure.newegg.com/test.aspx
Then click Email WebMaster to email our Webmaster and tell us what you see.

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If an item is found to be out of stock after your order has been placed, then it will automatically be removed from your order. We will not hold an order because an item is backordered. You will not be charged for the backordered item or for the shipping cost of the item (if you were already charged, you will be refunded). For out of stock items, simply click the Auto-Notify button and fill in your email address, and you'll receive an e-mail notification as soon as the product becomes available for purchase.

Marketplace: Back ordering is not currently available for items offered by Newegg Marketplace sellers.

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We do not sell merchandise that we don't have in-stock, which is why we provide a convenient Auto-Notify feature. Simply click the Auto-Notify button and fill in your email address, and you'll receive an e-mail notification as soon as the product becomes available for purchase.

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First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please contact a Live Chat representative, or call Newegg Customer Service at 1-800-390-1119 if you're unable to locate an item.

Marketplace: If you purchase an item from a Newegg Marketplace seller and an item is missing from your order, you must contact that seller for assistance. In general, Newegg Marketplace sellers will honor Newegg's money-back guarantee and return policy. However, certain exceptions may apply. Check the Seller's Policy Page for the policies of individual Marketplace sellers. In the event of a conflict between Newegg's return policies and those on a Seller's Policy Page, the Seller's Policy Page return polices shall apply to your orders from that seller.

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Yes, but pre-orders are only offered for certain items. At this time, most of our products are not eligible for pre-order. If you do see the item has the 'pre-order' button on the product page, you may add it to your shopping cart.

Promotion Codes may not be used in conjunction with pre-order items.

Marketplace: Pre-ordering is not currently available for items offered for purchase from Newegg Marketplace sellers.

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No. Because we cannot always predict when and how much inventory will become available, we cannot accept backorders. To receive an e-mail notification as soon as the out-of-stock product becomes available for purchase, simply click the Auto-Notify button and fill in your email address.

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Simply enter your Gift Card Number and Security Code in the “Redeem Gift Cards” area on the shopping cart page. Newegg Gift Cards must be redeemed through the Newegg website, www.newegg.com, toward the purchase of any product(s) listed in Newegg’s online catalog. Gift Cards can neither be refunded nor used to purchase Gift Cards.

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Sorry, no. We do not offer a registered mail option for APO/FPO orders. We currently use only the standard service offered by the United States Postal Service to keep rates as low as possible.

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Your Gift Card will be processed in 1 to 2 business days and emailed immediately or on the specified delivery date.

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No, they do not expire. However, they are non-transferrable from the original user to another user. The original user is the only one that can redeem the balance on a gift card.

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Yes, and you’ll have to pay the remaining balance using a credit card or other payment method.

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If you entered the wrong date of birth, home address, home telephone number or made a mistake typing the last four digits of your social security number (or a combination of each) three times, Bill Me Later will be deactivated as a payment option for the current order. It is important to note that the deactivation is only temporary and conducted as a precautionary measure to prevent fraudulent activity.

If your shopping cart contains pre/back-ordered merchandise and/or downloadable software, the Bill Me Later payment option is not displayed because these product types are not available for purchase using Bill Me Later.

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Newegg Gift Cards can be purchased in any dollar denomination from $10 to $2,500.

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Certain items may not be purchased without the purchase of a separate non-software item from our online store. There are no minimum dollar requirements or specific hardware requirements.

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Please contact customer service and provide the Gift Card order number. Once verified, customer service will resend the Gift Card Number via email.

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Because our inventory is stored in our warehouses, our agents cannot physically get a hold of any product to describe it for you. All product information we have is displayed on our website. Please use the "MORE INFO" and "DETAILED SPECIFICATIONS" links to learn about products you're interested in.

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Downloadable Software cannot be purchased using a Bill Me Later account. Please visit Newegg.com's Software Store to check if a standard version of the title you are interested in is available.

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It's likely that the product you're interested in sold out soon after it became available for purchase. To give yourself the best chance of getting an item you're interested in, place an order immediately after receiving an auto-notify email.

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Search for the items you want to buy.

Click "Add To Cart" for each item you want.

If you want to buy more than one unit of an item, input the desired quantity in the "Qty Product" field, and click "Update".

If you need to shop for more items, click "continue shopping".

After you've added all items you want to purchase to your shopping cart, select a shipping method and your ship-to state.

Click on the shipping calculator button to view the total charges. If everything meets your satisfaction, click "Check Out" and log in following the onscreen instructions.

If you're a new customer, click "GO" next to "New Customer" to create an account.

The contents of your shopping cart will be held for you during this process.

After creating an account, you should proceed to check out as normal.

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Gift cards can only be purchased using the following credit cards.

  • Visa
  • MasterCard
  • American Express
You may also use Online Bill Pay.

Note: Company checks, cashier's checks, personal checks, money orders and bill payments will no longer be accepted after 3/1/12.

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In the efforts to best distribute our more popular products evenly to our vast customer base, you may find that a quantity purchase limit has been placed on select items restricting the quantity amount. If you need to purchase a higher quantity of this item, you must wait for the ‘cool down’ period of 48 hours before purchasing this item again.

More simply: Newegg wants to give all of our customers an equal chance to purchase our more popular items.

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After a "cool down" period of 48 hours has expired from a previous purchase for an item(s) sent to your shipping address with a Quantity Limit restriction, you may place a new order for that item(s) to be sent to your shipping address, keeping in mind the Quantity Limit, if still applicable.

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If you receive a ‘Quantity Limit Exceedance’ notification and was informed that your order was cancelled, that means our records indicate that the listed item(s) was either previously purchased under the same Customer account or using the same credit account, or shipped to the same address, and, with that purchase, the quantity limit for the listed item(s) has now been exceeded. If the listed item(s) in this notification was indicated as exceeding its quantity limit and was the only item(s) on the order, the order cannot continue processing, and would then be cancelled.

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If you receive a "Quantity Limit Exceedance" notification and was informed that your order was cancelled, that means our records indicate that the listed item(s) was either previously purchased under the same Customer account or using the same credit account, or shipped to the same address, and, with that purchase, the quantity limit for the listed item(s) has now been exceeded.

If the listed item(s) in this notification was indicated as exceeding its quantity limit and was the only item(s) on the order, the order cannot continue processing, and would then be cancelled.

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No, we do not offer (or honor) rebates for Open Box items. A rebate offer for a new product will not be honored for a Open Box unit of the same product.

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