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All notebooks are serviced at an authorized repair facility and a box will be shipped to your home or business with instructions. Shipping charges are covered under the plan
Mechanical failures are covered after manufacturer’s warranty expires.
All notebooks are serviced at an authorized repair facility.
Packaging material will be shipped to your home or place of business.
Shipping charges are covered under the plan.
“No lemon” Policy – Your product will be replaced if a 4th repair is required on the same component.
Customer Support is available 24 hours per day, 7 days per week, 365 days per year.
Accidental Damage from Handling coverage begins at the time of purchase. Mechanical failures are covered after the manufacturers’ warranty expires. Shipping charges are covered under the plan
Accidental Damage from Handling Coverage begins on the date of purchase
Mechanical failures are covered after manufacturer’s warranty expires (except 1 yr ADH plan)
Shipping charges are covered under the plan
"No lemon" Policy- Your product will be replaced if a 4th repair is required on the same component
Customer Support is available 24 hours per day, 7 days per week, 365 days per year
LCD TVs are serviced at your home or place of business. Should repair need to occur at an authorized repair facility, shipping charges will be covered
Mechanical failures are covered after manufacturer’s warranty expires
Service will be provided onsite for TVs with screen size over 25” or if shipment of your product is required for repair, you will be reimbursed for all shipping expenses
Coverage is provided for damage by power surges
“No lemon” Policy – Your product will be replaced if a 4th repair is required on the same component
Customer Support is available 24 hours per day, 7 days per week, 365 days per year
Plasma TVs are serviced at your home or place of business. Should repair need to occur at an authorized repair facility, shipping charges will be covered.
Mechanical failures are covered after manufacturer’s warranty expires
Service will be provided at the customer’s site for TVs with a screen size of over 25” or if shipment of your product is required for repair, you will be reimbursed for all shipping expenses
Coverage is provided for damage by power surges
“No lemon” Policy –Your product will be replaced if a 4th repair is required on the same component
Customer Support is available 24 hours per day, 7 days per week, 365 days per year
Accidental Damage from Handling coverage begins at the time of purchase. Mechanical failures are covered after the manufacturers' warranty expires. Shipping charges are covered under the plan.
Accidental Damage from Handling begins at the time of purchase.
Mechanical failures are covered after manufacturer’s warranty expires (except 1 yr ADH plan)
If the product cannot be repaired, it will be replaced or the Contract may be bought out.
Shipping charges are covered under the plan.
“No Lemon” Policy-Your product will be replaced if a 4th repair is required on the same component.
Customer Support is available 24 hours per day, 7 days per week, 365 days per year.
Accidental Damage from Handling coverage begins at the time of purchase. Mechanical failures
are covered after the manufacturers’ warranty expires. Shipping charges are covered under the plan
This program provides replacement coverage for all notebooks below $500
Accidental Damage from Handling Coverage begins on the date of purchase
Mechanical failures are covered after manufacturer’s warranty expires (except 1 yr ADH plan)
Prepaid shipping label will be emailed to you within 1 business day of your claim setup
Shipping charges are covered under the plan
Customer Support is available 24 hours per day, 7 days per week, 365 days per year
All recertified notebooks are serviced at an authorized repair facility and a box will be shipped to your home or business with instructions. Shipping charges are covered under the plan
Mechanical failures are covered after manufacturer’s warranty expires
All recertified notebooks are serviced at an authorized repair facility
Packaging material will be shipped to your home or place of business
Shipping charges are covered under the plan
“No lemon” Policy – Your product will be replaced if a 4th repair is required on the same component
Customer Support is available 24 hours per day, 7 days per week, 365 days per year
Recertified LCD TVs are serviced at your home or place of business. Should repair need to occur at an authorized repair facility, shipping charges will be covered
Mechanical failures are covered after manufacturer’s warranty expires
Service will be provided onsite for TVs with screen size over 25” or if shipment of your product is required for repair, you will be reimbursed for all shipping expenses
Coverage is provided for damage by power surges
“No lemon” Policy – Your product will be replaced if a 4th repair is required on the same component
Customer Support is available 24 hours per day, 7 days per week, 365 days per year
Extended Warranties Coverage for all Service Net Extended warranties begins the day after the manufacturer’s warranty ends. Service Net keeps you protected beyond the manufacturer’s warranty to extend the life of your product.
Accidental Damage From Handling (ADH) Coverage for all Service Net ADH warranties starts on your product purchase date for any type of ADH claim. Coverage for all mechanical failures not related to ADH starts after the manufacturers warranty expires.
If Service Net's service network determines that your product is beyond repair but is in accordance with the coverage terms and conditions of your contract, Service Net will replace it with a same or like product at no cost to YOU!
Service Net's toll-free number is available 24 hours, 7 days a week. We can set up your onsite service call and schedule your service Monday through Friday from 8am to 5pm local time. Service Net's network of over 30,000 technicians will work with you so that service is performed around your schedule. If you need to ship your product in for service, you’ll receive a box the next business day with a pre-paid label allowing the box to express ship to and from the service center.
Service Net warranties are fully transferable. Moving? Selling your product? Giving it as a gift? Don’t worry; this plan is 100% transferable at no cost to you.
Extended Warranty Plans begin after the manufacturer’s warranty ends and extend the life of the product so any costs associated with the repair are covered by the plan, not YOU!
Accidental Damage from Handling plans start at the date of purchase for any valid claims that cause breakage through the result of normal usage of the product.
What are the benefits of Extended Warranty Service Plans and what does it include?
-Your PC and/or Peripheral is covered for the term of your contract for any mechanical malfunction effective the first day after the manufacturer’s warranty expires
-Toll-free tech support available 24/7/364 by calling 866-257-9193, request service at any time!
-All brand coverage
-100% Coverage, We provide 100% parts and labor coverage on all covered repairs!
-Laptop Repair - To initiate a laptop repair, a box is express shipped to your location, express shipped to a certified repair facility, and then express returned all at no cost to YOU!
-Desktop Computer and applicable Peripheral repairs will be done on-site.
-The plan is fully transferable (Giving it away? selling it? It’s still covered).
-No Lemon Policy: Experience four documented failures on the same component and receive a new replacement product.
-Power Surge Coverage: This service plan protects against operational or mechanical failure of a covered product if a failure occurs while properly connected to a surge protector approved by the Underwriter’s Laboratory. Your surge protector may be collected by the Administrator for examination.
-Our programs are supported by a network of 30,000 technicians nationwide.
-Advanced technical support available on every hardware failure call.
-Average turnaround time on repairs is 3-5 business days depending upon part availability.
Warranty plans are available at the time of purchase. If after the time of purchase you would like extend your manufacturer’s warranty, call Service Net's customer service line to learn what options are available for you!
Your service contract will be emailed to you within 24 to 48 hours of your plan purchase. Please file the emailed details of your contract in a safe place for future reference. Your contract will be sent in a PDF file format from service@sndirect.com.
Have your contract number located on the front side of your mailed contract ready when calling the a Customer Service representative. Keep the contract in a safe place for easy access. Toll-free tech support available 24/7/365 by calling 866-257-9193, request service at any time!
Warranty plans can be cancelled for full refunds within 60 days of purchase, less any claims paid on the contract. After 60 days a pro-rated refund will be given, see your specific state conditions for more information.
Service Net’s toll-free tech support is available 24/7/364 by calling 866-257-9193. A representative will guide you through claim setup process and a technician will contact you within 24 hours or a box will arrive the following business day so there is no hassle when receiving service.
Our nationwide service technicians will perform on-site service as often as needed until your claim limit is reached. The total obligation under a warranty plan is the product retail price. If you require services beyond the term of your warranty plan, contact New Egg for additional support solutions.
Replacement plans are available on most items under $500 with the exception of Desktop Computers, Notebook Computers and flat panel TVs. Replacement agreements provide for the replacement of failed equipment upon validation of mechanical failure only. Service Net offer replacements for the like kind and quality of the product you own and order it from the same place you ordered your original product. The product is shipped directly to your door and fulfills your warranty once the product is replaced.
Our network of over 30,000 nationwide technicians cover all states, if we unable to locate a technician within 50 miles of your home, we may require the product to be sent in for service. All shipping expenses will be covered by your warranty plan.
Replacement Contracts: Customers may be required to send failed products in for failure verification at their own expense. All replacement products are validated for failure. Once failure has been confirmed Service Net will send a replacement product, at Service Net’s expense, to the customer.
Repair Contracts: If on-site service is not available Service Net will pay for shipping to and from the depot facility for the product in need of repair.
On-site Service is provided for most Televisions with a screen size of 25” or larger and all desktop computers. Service is provided on-site if the repair location is within fifty (50) miles of an authorized repair service provider. If service cannot be provided onsite due to environmental and/or technical requirements, the cost to transport and/or ship your product will be paid at Service Net’s expense. (all cameras, PC components, notebooks are depot only).
Accidental Damage from Handling (ADH) covers any accidents which happen during normal use of the product. While most service plans cover basic mechanical malfunction only, ADH covers your product from accidents like drops, falls, power surges and other accidental damages during the entire term of coverage.
Products purchased for under $500 (excluding notebook computers, desktop computers and flat panel Televisions) are eligible for a one (1) time replacement from any mechanical failures after the manufacturers warranty expires. If a mechanical failure occurs, simply call Service Net to be instructed on how to obtain a new product!
Service Net sends a pre-paid shipping label and box to the customer once the service request is obtained. Service Net will ship the product to our depot facility and repair is completed within 2-5 business days. Once service is complete, the product is shipped back to the customer. All shipping is flagged 2 day air.
Once failure on a product has been confirmed, a new product is ordered within 2 business days and sent to the customer. Shipping charges to the customer are covered under the plan.
-100% Coverage, We provide 100% parts and labor coverage on all covered repairs!
-Laptop Repair - To initiate a laptop repair, a box is express shipped to your location, express shipped to a certified repair facility, and then express returned to you, all at no cost to YOU!
-Desktop Computer and applicable Peripheral repairs will be done on-site.
