Payment

How can I pay for my Newegg purchase?

• Visa
• MasterCard
• Discover Network
• American Express
• Newegg Preferred Account
• Bill Me Later
• PayPal
• Newegg Gift Certificate
• Pre-paid Company Check, Personal Check, Cashier's Check or Money Order (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank)

No Purchase Orders, Fax or C.O.D. orders will be accepted. We do not currently accept international credit cards.

Why does Newegg need to verify my shipping address?

For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. The reason we do this is to ensure that both you and us are protected from fraudulent activities. Someone may get your credit card informatoin and your billing address (from your trash can for example) and ship an order to anywhere in the US. Only you, as the cardholder, can add an alternate address on file with the bank and/or credit card company; this keeps our fraud rate down and gives you more peace of mind knowing you are purchasing/shopping with a company who has your best interests in mind.

Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field. Please note this only takes 5 minutes and you will never have to do it again once this is completed. Please also make sure your credit card issuer bank's phone number is correctly listed in your Newegg.com account information.

Is the Newegg website secure? What security features are in place to safeguard my information?

Security is a top priority at Newegg. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (like your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Newegg.com uses the most advanced form of SSL software available: 128-bit encryption by Verisign. To learn more about SSL, follow this link www.verisign.com. Access to all of our users' information is restricted. Newegg operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at service@newegg.com or call our toll free number (800) 390-1119 to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.

All Newegg servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and Cisco firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.

All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and of what they can do to ensure that our customers' information remains protected.

Does Newegg charge sales tax?

Newegg charges the appropriate state and/or local sales tax for any order shipping to California, New Jersey, and Tennessee. Sales tax for cell phone orders shipping to California and Tennessee are calculated before any instant savings are applied.

Tennessee and New Jersey residents are charged according to their state and/or local tax rate. Please note that the sales tax for New Jersey and Tennessee orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.

California residents are charged sales tax as follows:
Los Angeles County residents: 9.75%
City of Pico Rivera residents: 10.75%
California residents outside of Los Angeles County: 8.25%

For further information concerning California sales tax, please refer to www.boe.ca.gov. For further information concerning New Jersey sales tax, please refer to www.state.nj.us/treasury/taxation/. For further information concerning Tennessee sales tax, please refer to www.state.tn.us/revenue/.

I am a tax-exempt government employee. How do I place an order with Newegg.com without being charged for tax?

Place your initial order online and input your local CA, NJ, or TN tax rate in the appropriate box on our ordering form. After you've submitted your order, fax us at 909-395-8907 with your Government Tax Exempt permit and include the sales order number. If you have made several previous orders, please mention those sales order numbers and Newegg.com will refund your tax charge on those orders as well. If you have any questions, please give us a call at 1-800-390-1119.

Resellers: Unfortunately, we do not currently have a reseller or discount program available at this time. Newegg.com currently already negotiates the best possible prices for you and offers these great prices to all of our customers through our web site. Anytime we receive any specials or promotions, we immediately post them on our website for you to take advantage of.

Tax: All customers outside of California, New Jersey and Tennessee will not be charged any tax. Therefore, customers in those locales do not need to fax or set up any reseller tax exemption form.

For resellers in California, New Jersey and Tennessee: Please place your first order as normal, and then fax over your reseller permit and this form, along with your S.O number. We will then remove all tax from your order. Please click Reseller Certificate to view and print our reseller tax exemption form.

I have a Reseller's permit in California, New Jersey or Tennessee. How do I implement the permit with Newegg?

Please review our Reseller Policy, located on our Policy & Agreement page. If you still have questions after reviewing the policy, please send us an email or contact us directly at 1-800-390-1119 for further information.

Why is there a purchase order field provided in the order form if Newegg does not accept purchase orders?

It is there for reference only. This is where you can save your Company's Purchase Order number if they have assigned one to that order.

Why was my credit/debit card be declined when I know for certain that I have the funds available? How do I resubmit my order?

A credit card charge can be declined due to an incorrectly-entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. If the information you submitted was correct, then the reason could be that your bank or credit card company simply did not authorize us to charge the card.

Step 1: Please re-enter your credit card information and/or to update or change your payment method. You will then receive a 'real time' authorization for the charge of your credit card.

Step 2: If your credit card is still declined, please contact your credit card company as soon as possible and let them know you placed an order with Newegg, and find out why they would not authorize us to charge your card.

After they have confirmed it is ok for us to re-authorize the payment, go back to step 1 and resubmit your order.

Does Newegg.com know specifically why my credit/debit card was declined?

Our system charges your credit card automatically. We are not given a reason for any decline. Please verify that you've given us the correct credit card number and expiration date. If you've already done so, please contact your credit card company or bank for information. If no resolution is reached within 5 business days, your order will be voided.

Does Newegg offer any type of Reseller or dealer discount program?

Unfortunately, we do not currently have a reseller or discount program available at this time. Newegg currently already negotiates the best possible prices for you and offers these great prices to all of our customers through our website. Anytime we receive any specials or promotions, we immediately post them on our website for you to take advantage of.

May I pay using a check or a money order?

You can place an order and pay by check or money order by clicking the "Continue" button "pre-paid"; in the "Check or Money Order" section of the payment page. You will then be instructed on how to proceed with your order. Basically, you'll have to write the order number on your check, print your confirmation, wrap the check or money order in it and send it to:

Newegg.com
16839 E. Gale Ave.
City of Industry, CA 91745
Ref: so# (write your order number here)

We must receive your payment within 7 days of the day you placed your order, or your order will be cancelled.

Why is the "pay by money order" option missing on my checkout page?

Please check to see if you have a refurbished item in your cart. We cannot accept Money Order payments on refurbished items.

What is Bill Me Later? How do I sign up?

Bill Me Later is a convenient and secure new payment method designed for purchasing on the web or over the phone. As a credit account, Bill Me Later provides you with the flexibility to purchase without using your credit card. Bill Me Later is offered through CIT Bank (The Bank) and is only available to US customers who are at least 18 years of age. Subject to credit approval.

To request a Bill Me Later account, you do not have to complete a lengthy application prior to making a purchase. Simply select Bill Me Later at checkout to complete your request. A separate page will appear in which you: 1) verify the billing address you’ve already provided the merchant, 2) supply your date of birth and the last four digits of your Social Security Number for verification purposes, 3) Review and agree to the E-sign Consent, and 4) review and approve the Bill Me Later Terms and Conditions to request a Bill Me Later account.

Does Bill Me Later protect me from unauthorized charges?

Yes, Bill Me Later provides “zero fraud liability” protection; the same protection provided by most major credit cards. This means you are not responsible for unauthorized charges.

And Bill Me Later has been designed with other features to help protect against unauthorized use of your account. Your identity is validated with top-of-mind information such as date of birth and the last four digits of your Social Security Number. This means there is no account number that can be lost or stolen.

How does the Bill Me Later "No Payments for 90 Days on purchases over $250" offer work? Also, how will I be billed?

You must pay with Bill Me Later to get offer. Offer valid only on purchases of $250 or more.

The checkbox next to “Yes, I’d like No Payments for 90 days on purchases over $250!" must be checked in order to receive the promotional offer.

You will receive monthly statements for your purchase but you will not be required to make a payment until the billing statement following the promotion expiration date. You can make payments at any time during the promotional period. If you pay for your purchase in full by the promotion expiration date, you will not be billed Finance Charges. Otherwise, Finance Charges will be billed from the transaction date.

Your purchase will be a Deferred Payment Option under the Bill Me Later Terms and Conditions.

Do I need to be approved prior to selecting Bill Me Later at checkout?

No, you do not need to complete an application or get approval prior to shopping. To request a Bill Me Later account, simply select Bill Me Later at checkout. A separate page will appear in which you: 1) verify the billing address you’ve already provided the merchant, 2) supply your date of birth and the last four digits of your Social Security Number for verification purposes, 3) Review and agree to the E-sign Consent, and 4) review and approve the Bill Me Later Terms and Conditions to request a Bill Me Later account.

Is there an Annual Fee for using Bill Me Later? What is the Annual Percentage Rate?

No, there is no annual fee for using Bill Me Later. The Annual Percentage Rate is 19.99%.

What does Bill Me Later mean by "Subject to Credit Approval?" Does Bill Me Later review my credit report every time I make a purchase?

Bill Me Later is a credit account that you can use to make purchases. The Bank will review and consider your credit report and other credit related information prior to approval.

The Bank does not review your credit report for each transaction. However, your credit report may be reviewed for some transactions and periodically to provide you with the maximum buying power possible.

Do I have a credit line with Bill Me Later. If so, how much is it?

The Bank does not issue a credit line. To enhance your convenience, security and buying power, The Bank approves and extends credit for each transaction.

How can I contact Bill Me Later directly to find out more about this payment method?

Web: you may visit the Bill Me Later website at www.billmelater.com.

Phone: to speak with a Customer Care representative you may call 1-866-528-3733 between the hours of 9:00 AM and 11:00 PM Eastern Time, seven days per week.
Click Bill Me Later Terms Conditions for more details. These Terms and Conditions will be provided to you again after you select Bill Me Later at checkout.

Why should I use my Newegg.com Preferred Account?

With your Newegg.com Preferred Account you can get special financing throughout the year on hundreds of items at Newegg.com.

What will my credit limit be on my Preferred Account?

Your credit limit is based on the credit information provided to us at the time of your application. The credit we extend to you can also be affected by how you maintain the account with us.

Do I need to pay my balance in full every month on my Preferred Account?

No, you'll have the option of paying your balance in full or over time. Monthly payments must be greater of 3% of your total statement balance or $10.

How do I contact Customer Care regarding my Preferred Account?

If you have any questions or concerns, you can reach us by our toll free telephone number, e-mail, or letter. To get in touch with us, call us at 1-888-609-0794 for details. We are dedicated to providing you with total ease and convenience when it comes to making purchases.

What is the Newegg.com Preferred Account and how do I sign up?

The Newegg.com Preferred Account is offered through CIT Bank. It is a credit card account that gives you special savings, financing and other exclusive benefits to reward you for being a loyal Newegg.com customer. You'll also receive a dedicated credit line so you can buy the Newegg.com products you need.

Where can I review the complete terms and conditions for the Newegg Preferred Account?

You can check NPA Terms and Conditions or review them at check-out.

Do I have any alternatives to adding my billing/ shipping address on file with my bank?

You have the option to pay using a Pre-paid Company Check, Personal Check, Cashier's Check or Money Order (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank)

How do I identify Phishing or Spoofed E-mails?

How do I identify Phishing or Spoofed E-mails? Know what Newegg.com won't ask for
Newegg.com will never ask you for the following information in an e-mail communication:
* Your social security number or tax identification number
* Your credit card number, PIN number, or credit card security code (including "updates" to any of the above)
* Your mother's maiden name
* Your Newegg.com password

Occasionally if you place an order with incorrect information, you may recieve an email from Newegg.com giving you the opportunity to correct your shipping/billing information. When this occurs you will have to log into the Newegg.com website to input this info. Never submit the information mentioned above directly through an email.