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What information do I need to provide Newegg when I call, chat or e-mail?

  • Sales Order Number
  • RMA number
  • E-mail address (Newegg.com ID -- only necessary if the above information is not known)
  • Customer Number
  • Item #(s) or description of each item in question

Would you like to see and receive special offers, coupon codes or exclusive promotions?

Looking for special offers, coupon codes, and exclusive promotions? Subscribe to the Newegg.com Newsletter to receive:

  1. Offers and promotions exclusively for newsletter subscribers
  2. Advanced notice on hot new product releases
  3. Exclusive promo codes


Act fast, these deals are hot so they are only available for a limited time. Subscribe to the Newegg.com Newsletter to get our hottest deals delivered directly to you. The good news is we are sending out fresh deals every week!

How do I contact Newegg?

Please use the following link to contact us at Newegg:
Customer Service

How can I subscribe to the Newegg Newsletter?

Simply follow the link below or click Subscriptions to enter your email address to sign up our newsletter and start to enjoy our great savings. https://secure.newegg.com/NewMyAccount/Subscriptions.aspx

How do I redeem Newegg newsletter exclusive promo codes?

To redeem Newegg newsletter exclusive promo codes you must be a subscriber to the Newegg Newsletter. You will receive your first newsletter within a few days after you become a subscriber. If you have received a Newegg newsletter before you became a subscriber you will be able to redeem valid offers 24 hours after subscribing. Click Subscriptions to subscribe and start saving today! Enter valid Newegg promo codes in your shopping cart during the checkout process.

How can I unsubscribe from the Newegg Newsletter?

To unsubscribe, please click on Subscriptions to enter your email address and select the unsubscribe to submit your request. Please be aware that it might take up to 10 days for us to completely remove your email address from our database.

I have unsubscribed from the Newegg Newsletter already; why am I still receiving newsletters from you?

Please be aware that it might take up to 10 days for us to completely remove your email address from our database. For further assistance, please send email to newsletter@newegg.com

What types of exclusive promo codes are available to Newegg Newsletter subscribers?

There are two types of promo codes that are exclusive to newsletters and only redeemable by subscribers. These are fixed price promo codes and savings promo codes (these can be thought of as coupon codes).

What is the difference between a 'fixed price promo code' and a 'savings promo code'?

A 'fixed price promo code' specifies a set price at which you can purchase a product while the promo code offer is valid.

A 'savings promo code' specifies a certain savings amount when you redeem the promo code (these can be thought of as coupon codes).

How do I redeem a Newegg promo code?

Enter your valid Newegg promo code(s) in your shopping cart during the checkout process. The promo code field will be towards the bottom above the 'checkout' button. Please note you can only use one promo code per item.

How do manufacturers and vendors contact Newegg.com's purchasing team?

If your company would like to introduce its products to Newegg.com, email us at: purchasing@newegg.com

How can I contact Bill Me Later to find out more about this payment method?

Web: you may visit the Bill Me Later website at www.billmelater.com.
Phone: to speak with a Customer Care representative you may call 1-866-528-3733 between the hours of 9:00 AM and 11:00 PM Eastern Time, seven days per week.
Click Bill Me Later Terms Conditions for more details. These Terms and Conditions will be provided to you again after you select Bill Me Later at checkout.

Does Newegg.com offer any technical support or advice?

Newegg.com does not offer any technical assistance. Please contact the manufacturers for accurate answers to your technical questions and for insight on how different products interact together.

Does Newegg have a walk-in store or will call facility where I can physically pick-up my merchandise?

We do not have a store or will call facility. All orders are placed online and shipped via FedEx and UPS, or in the case of military bases, via APO U.S. Postal Service -- no exceptions. We do not serve customers in person.

Does Newegg have an e-mail newsletter that I can subscribe to?

With such a vast selection of merchandise, sometimes you may overlook the fabulous deals we offer our customers each and every day. That is why we offer the Newegg Newsletter. Sent via e-mail, our newsletter gathers some of our hottest selling merchandise in addition to products which have recently had their price reduced, as well as exclusive Newegg news and promotions.

Newsletters are sent out Fridays and your email address will not be sold, shared or rented to any outside parties. Please note that prices and availabilities are subject to change without notice. If you would like to sign up for the Newegg.com Newsletter, please click Subscriptions

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