Returns(RMA)

What is Newegg’s return process

Returning a Product to Newegg

We want you to be completely satisfied with your shopping experience at Newegg. When you need to return a product to us, please follow the easy steps listed below to make sure your return is handled promptly and efficiently.

Your Options

Most products can be returned for either a Refund or for a Replacement of the same item. Refunds are subject to a 15% restocking fee, which is deducted from the refund amount.

The RMA Process – Four Easy Steps Create an RMA for your item Your product needs to be returned with an RMA (Return Merchandise Authorization) number so we can identify it. You can create an RMA online,or request one from Customer Service. Send the product to Newegg Once your RMA is issued, you can print a UPS shipping label from our web site! Box up the item you’re returning and send it to: Newegg Returns ATTN: [Your RMA Number] 9997 East Rose Hills Rd. Whittier, CA 90601-1701 If you choose not to use our UPS shipping label service, we recommend using a courier who provides package tracking and basic insurance coverage. Your RMA is Received and Approved You’ll receive an email once your shipment is received at our RMA facility. You’ll receive another email once your package has been opened and your RMA has been reviewed & approved. It usually takes 2-5 business days from the time we receive your shipment to review and approve your RMA. RMA Resolution If you requested a Replacement, a new order will be generated once your RMA is approved. You’ll receive standard email updates for the replacement order, just as you would for a newly placed Newegg order. If you requested a Refund, a credit memo will be generated once your RMA is approved. You can expect the refund amount to be credited to your original payment method 3-5 business days later. The turnaround time for Refunds often depends on your bank’s policies for making the funds available to you. The overall turnaround time for a return is about 5-8 business days from the time we receive the shipment; (that is, 2-5 business days for RMA processing and 2-3 business days to expedite your refund or replacement).

Additional Return Info

Return Policies

Every product that you purchase from Newegg has a Return Policy that defines the time period and limitations for returning the product. You can view all policy types on the Return Policy Page, or see the policy that applies to your purchased products on your invoice, under My Account.

Our Return Policies are updated occasionally, but rest assured that the listed policy at the time you purchase your product will apply even if that product’s policy is changed after you buy it.

Inspections

Most RMAs are processed within 24-48 hours, but a small percentage cannot be resolved without contacting you for further information. If you receive an email from our RMA Inspections staff, it usually means your return was missing part of the product (such as accessories, the retail box, a battery, etc.) that we need in order to accept the RMA. The email will describe the issue and let you know what action you should take, if necessary.

Special RMA Terms

Some items Newegg sells have special conditions that are described in the applicable Return Policy. In particular, some items may only be returned for a replacement rather than a refund. It’s always best to review your product’s Return Policy before checkout, which is viewable on the item’s product detail page or your Newegg invoice. For full Return Policy terms and conditions, please visit our Return Policy.

How long does it take for Newegg to process an RMA?

RMA processing time may vary depending on the product and reason for the return but generally processing time is 2-5 business days once the RMA is received and meet all following criteria:

1. Return with RMA number clearly identified in shipping label or on package.
2. Return with all original equipment, components, manuals, cables, documents, packaging.
3. UPC code along with retail package.
4. No physical damage caused by customer or by carrier.
5. Item is NOT out of warranty when it is received.

Is it mandatory to have an RMA number in order to return a product to Newegg?

Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. Newegg will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. Newegg must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

Is it necessary to return each individual accessory when I send in a return? What should I include with my RMA?

Yes. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Newegg to process your RMA. Newegg cannot process RMA returns that are incomplete; incomplete RMAs will be returned to you. In most cases, items sent in for RMA replacement will be replaced with a full item set, including accessories. Please return all accessories with your RMA.

How do I acquire a Return Merchandise Authorization number (RMA#)?

Click Returns to request an Online RMA. We ask that all RMAs be requested online for maximum efficiency.

If you have a special request, please give us a call at (800) 390-1119.

What address should I send my return to?

The address to send an RMA to is:
Newegg.com
9997 East Rose Hills Rd.
Whittier, CA 90601-1701
Attn: RMA# (write your RMA number here)

May I exchange my RMA'd item for a different product?

No. Unfortunately, we do not exchange RMA items for different items. We will only replace an RMA'd item with a an identical replacement item of the same make and model.

If the return policy period for a refund has not yet expired, you can request an RMA Refund (subject to 15% restocking fee), order a new item, and we'll refund your original purchase after we receive your returned product.

How do I check the status of my RMA?

Visit our RMA Status page to learn the status of your pending RMA.

Approximately how long will it be before a refund/credit actually appears on my credit/debit card?

It takes us approximately two business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement.

I am certain that my return was delivered to Newegg.com, but it hasn't been marked as "received" on the RMA Status page. Why?

It takes one to two business days for an RMA to process as "received" once we receive it. We will update your status as soon as your RMA has been processed.

How long will my Notebook / Laptop RMA take to process?

Once received, notebook / laptop RMA processing time can take 2 - 3 weeks from the date RMA is received. Transit time is not included in this timeframe.

All notebooks returned will be tested to verify the defect returned under.

If defect is confirmed, a repair of verified defect will be performed, replacements will only be issued for units that could not be repaired.

ALL notebooks returned must be received 100% complete as received by customer.

User must remove ALL system passwords (BIOS password, Windows password, manufacturer restore program password, etc.)

Units received password protected will be denied and return to customer.

You will receive updates via email.

What does it mean if I just checked my RMA status online and the current status is "RMA post." What does this mean?

This means the RMA has been received and is currently processing. The RMA can no longer be edited or changed and will be processed according to the provided RMA specifications.

Once it is closed, you will receive another confirmation email stating that your RMA has been fully processed.

Is there a special RMA policy for Bundle Specials?

Yes, and the requirements are as follows: If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of purchase. Note that a 15% restocking fee will be applied on refunds. Components within a Bundle Special may be returned for replacement only. Individual items may only be returned for replacement if an RMA number is acquired within the item’s Refund Policy period.

When and why are restocking fees applied? How much is deducted when a return is subject to a restocking fee?

There is a restocking fee of 15% on all returns for refund (RMA Refund), unless waived by a Customer Support Agent. We charge this 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA Replacement without any restocking fee to support customers who have received a defective product. For CPU and Memory refunds, any restocking fee we use will be a reflection on current market value for the same cpu item. Newegg.com does not support attempts to profit from CPU and Memory price fluctuations.

Does Newegg.com pay the return shipping cost for defective merchandise?

No, Newegg.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Newegg.com, we will replace the item and ship the replacement to you at no charge. Newegg.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.

Does Newegg cross-ship?

Newegg does not cross-ship any items. If you do have a defective item, and it is eligible for a refund, you can get an RMA for a refund on that item. Separate from that, you can re-order the item on the website. You will receive the refund for the defective item once we process the RMA.

The heatsink and/or fan of the retail CPU I purchased is faulty. How do I get it replaced?

On a retail box CPU fan, warranty coverage is provided by the manufacturer. However, we can replace the entire Retail CPU package within thirty days of the invoice date if you return the entire CPU package, including all accessories and packaging. If you'd like to have just a fan or heatsink replaced, call the manufacturer. AMD: 408-749-3060.

I received an email indicating that the item I RMA'd is no longer available or is backordered. What happens now?

If an RMA item is found to be on backorder and we cannot obtain the item, you will be notified by email and offered a similar replacement or a refund. We try to contact every customer in this case to find an agreeable replacement item or refund amount.

The tracking number for my return confirms that Newegg has received my returned product, but the RMA Status page still does not show that it has been received. What now?

It takes one to two business days for an RMA to process as "received" once we receive it. If your tracking number confirms reception, give us a day or two to process the RMA, and then call us if your RMA Status still has not been updated.

I received an email indicating that the serial number of the item I RMA'd does not match the serial number of the product I originally purchased from Newegg.com. What should I do?

We keep serial numbers on all products we carry. Occasionally, our customers inadvertently return items that were not purchased at Newegg.com. In such a case, the item in question will be returned to the customer with a request to send the correct item.