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Most Frequently Asked Questions

  1. Can I change my order once it has been submitted?
  2. Can I pre-order a product that is not yet in stock?
  3. How will I keep track of my order's progress when I submit an order with Newegg?
  4. What is Newegg’s return process
  5. How do I contact Newegg?
  6. Does Newegg charge sales tax?
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FAQ Topics

Contact
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Credit
  1. How do refunds/credits work? How is a refund/credit applied? Does Newegg offer in-store credit?
  2. Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
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Extended Warranty
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  2. What happens if my product is beyond repair?
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Installation Service
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  2. What is included in the Installation?
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Ordering
  1. How will I keep track of my order's progress when I submit an order with Newegg?
  2. How long does it generally take to process an order?
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Payment
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  2. Why does Newegg need to verify my shipping address?
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Products
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  2. What are the differences between the OEM and retail versions of a product?
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Returns(RMA)
  1. What is Newegg’s return process
  2. How long does it take for Newegg to process an RMA?
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Shipping
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  2. Does Newegg.com ship internationally?
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Policies
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  2. Privacy Policy
  3. Return Policy
  4. Extended Warranty

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