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Seller#: 0UHIQWIKANJW3E07A

Hifiaudioonline Seller Profile 888-788-8202 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Hifiaudioonline See all products from Hifiaudioonline

At Hifiaudioonline.com we are committed to our customers' satisfaction. We are here to provide superior service and quality products. We have 15 years of experience in the consumer electronics industry. At hifiaudioonline.com, our job is to keep our customers 100% satisfied even after transactions have been made.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1 Reviews
newegg
50%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 1 Reviews
newegg
50%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 3/16/2014

Rating + 1 Do not purchase from this seller!

Warning - Seller sales what they call "refurbished" items, but they are NOT factory refurbished and DO NOT carry the factory warranty. I've just spent hours on the phone with Kenwood to find out that this is not a licensed dealer from them, and my unit is NOT covered under warranty, so now I'm stuck with a unit that doesn't work, and a return policy that I can't return it on...
Seller Response:All items that we sell are purchased directly through the manufacturer and repaired directly through them, we are not a repair facility, each item is factory sealed. If you have or had any issues with the product you should have contacted us directly at 888-788-8202 M-F 10a-5p Eastern we would be more than happy to help you. Refurbished products have a 90 day warranty as specified in the listing description and can be either repaired or exchanged under that warranty which is directly through us.

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twiz
Order Date : 2/18/2014

Rating + 5

Great product exactly as ordered and quick shipping.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Office Hours: 10AM - 5 PM East Coast Time
    Phone Number: 302-792-1824 or toll free at 888-788-8202. If our phones are busy we do have an answering machine and do check our messages regularly. Leave your name and number and the item number in question. Please speak clearly. We will return your call asap! We encourage you to use email for all communication so we have a record on file. We are open Monday to Friday from 10 a.m. to 5 p.m. EST ( Eastern Standard Time ).

    Customers may return any products purchased from Hifiaudioonline within 30 days from day of purchase. Customer may request for a replacement product or a refund. If requesting a refund, a 15% restocking fee will be applied to your return. All items are tested once received.

    There is absolutely NO refund for car audio products that have been installed.
    Shipping charges are not refundable.
    Return shipping charge will be applied for refused packages.
    All damages that occur in transit must be reported within 24 hours of delivery, otherwise any request for return based on damage may be rejected at the discretion of Hifiaudioonlines management.

    Items with manufacturer's defect:

    There is absolutely NO refunds for car audio products that have been installed. If the unit is defective, we can accept for repair only. Proof of professional installation is required. Please verify that the unit is compatible with your vehicle before ordering.
    Please return the defective product and we will promptly ship a replacement out to you.
    If you are returning a defective item and do not want a replacement, there will be a 10% processing fee applied to your return.
    Items returned as defective that are found not to be defective will incur a 15% restocking fee for the returned unit, therefore we suggest contacting the manufacturer as listed in your owners manual for support prior to requesting a return authorization.
    Refunds will not be issued if a return is made without a RMA # (Return Merchandise Authorization).
    Shipping charges are not refundable.

    How to return an item?

    E-mail HIfiaudioonline to request an RMA number. Please provide your order number, name and address along with the exact problem you are having with the item.
    Please include a copy of your invoice or order confirmation email, write your RMA number on it and briefly describe the return reason.
    Return must be in a like new condition. Otherwise, up to a 15% restocking fee will be applied.
    No refunds will be issued for returns without all the original packaging, manuals and accessories, or if a return is made without an RMA number.
    All returns must be received by Hifiaudioonline within 14 days from the RMA number issuing date.
    We recommend returns be made via UPS or FEDEX insured freight only with tracking information.
    TEracing accepts no responsibility for loss or damage items in return transit.
    You are responsible for all freight charges
RMA instructions
    Returns are handled on a case by case basis and require a Return Merchandise Authorization number (RMA#) for product repair or replacement. We do NOT issue credits or refunds. Please contact us via the customer service email below to obtain a RMA# prior to return. Please include the order ID#, product serial number and your name in the email. The customer is responsible for all shipping fees. Any product shipped to us without a RMA# will be returned to the customer at the customer’s expense.
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